Anytime I order with DoorDash or uber eats they always get away with doing nonsense to my food. If I pay extra for all flats it's fair enough to give me a call if you simply don't have them. If I order seasoned fries then that's what I should be getting. read more

That was my first time trying their food. I wasn't thrilled, but I also don't really care for chain restaurants as well. The employees clothes look as if they never seen a washer, they aren't organized, nor are they attentive to customers when you walk in. I wait for at least 5 to 6 minutes before the manager asked me how can he help. The store is small and it was clean, but I would never go back. read more

Wingstop - I don't know nothing was labeled - Chicken Wings Near Me - Philadelphia, Pennsylvania

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Based on others reviews, I wanted to make sure I had multiple experiences with this Wingstop in order to give an accurate overall review. And I generally agree to some extent with others. My first experience was great, the wings were crispy to my liking and perfectly seasoned. I ordered the Cajun & mango habanero and both had a good kick and taste. My side was the corn which was also good and spicy, if you don't like spice I wouldn't recommend the corn. My second experience was just okay, this time I changed the order and had lemon pepper (most popular flavor), and it seems like they forgot to add the lemon pepper because I did not taste the flavor as I tasted flavors in my previous orders, and it was also pretty pale. I like my wings crispy and flavorful, this order was not. They also made an error in our order and mistakenly gave us fries instead of the corn which they fixed and we also had the chance to try the fries, which I had no complaints about. The staff is okay, high school & college folks at a really busy establishment. In all, I do agree that the service and food can be a hit or miss but when they hit, it's a home run. I gave an average of my experiences so this place is a solid 3 stars. read more

Wingstop - Chicken Wings Near Me - Philadelphia, Pennsylvania

I went there the second time in 2 weeks...first time was phenomenal...Second time, absolutely disgusting. The lady "essence" was extremely arrogant when I didn't have a mask on...(a military vet with a chronic disability). I told her I was vaccinated and he she laughed & said "step outside please, I'll bring your order". Which I respected and went outside with out question. I received my food & went about my day. Got home to eat & seen what I was served...idk if it was because I didn't have a mask or this is normal practice. I called corporate and made a complaint. I will attach the picture as well(wings are supposed to be their hot wings). Good job essence & the rest of the staff! Looking foward on coming back!...Not! **Update**...I called this location to make a complaint....i expressed to them, the mild wings are black & their inedible....I was told "the wings have been coming out that dark lately & there is nothing wrong with them".... The "manager" was borderline arguing with me about my order being fine. EXTREMELY UNPROFESSIONAL, & EXTREMELY UNSYMPATHETIC! I explained to her, I didn't take the time to write this, post pictures & call corporate because I was bored. I took this measure because this is foul & a waste of money. However I didn't seem to get anywhere & "this is how the wings come out". They need to hire a whole new staff ASAP! Shanebme3@icloud.com if management feels the need to reach out! -Copied & pasted throughout review platforms- read more

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Food was ok. Not great, but definitely nothing overall bad out of the experience. Probably won't be back, but this is because there are just better options around. The service was fine, they seemed maybe a little understaffed. With that being said they got the food out quickly and the order was correct, so no complaints there. Lastly the ambiance was what you would expect for a pick up location. read more

Dirty , bad customer service and horrible quality food and toppings are scars . DO NOT recommend.

Everything was really great if you need somewhere to get some good food fast and hot visit this Wingstop on nine 910 Frankford Ave.

I wouldn't recommend this location at all. Without a doubt one of the worst customer service experiences I've ever had. We placed an order for a bundle which included 24 wings, fries, veggie sticks. Upon arrival I was yelled at to wait outside due to what's going on right now. I completely understand that but there is no need to yell. Maybe hang some signs on the door? Have an employee outside? Update your website? When my order was complete they brought it out to my car. It was our first time and we were excited to try. We arrived home and the order was wrong. 4 wings weren't in the correct sauce and they forgot our fries. Me explaining that on the phone to the girl, she said there's not need to pay for them and hung up. Well, i had already paid, it just didn't make sense. So i got back in my car and drive down to pick up the fries. I knocked on the door and someone came out and i explained the situation. I was brought out fries as if i was eating in. The fries were in a boat. Not a to go container or a bag. I just looked and laughed. No apology or anything. It really frustrating because the wings weren't bad. What makes it even worse is they sent me an email for a survey. I completed the survey. Got a call a few hours later around 11:05pm, on a Monday. I was in bed sleeping. Was that the right time to question my survey!? No it was not. Again, i was yelled at because it was my fault I didn't get the fries. Never again! read more

Wingstop - Hot wings - Chicken Wings Near Me - Philadelphia, Pennsylvania

First time ordering. Worst wings ever! And not cheap. I only gave one star because yelp won't let me give zero stars. read more

Zero stars! Wings had very little sauce! And on top of that I was missing a combo! I've been trying to call but as always no one answers! Now I have to drive back so they can refund the money! Ridiculous! read more

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ABSOLUTELY NO STARS!!! THE STAFF IS RUDE AND UNWELCOMING ! I had Frank ring me up and he was extremely rude. He didn't want to help me with anything when I had questions about the menu. While looking at the menu, he said very rudely what you looking for as if he had a problem with me not knowing the menu. It was my first time at wing stop and very horrible experience. Then while waiting for my wings a guy came in with long dreads not the one with the short ones, and asked the staff where the weed was at, walked behind the counter and clocked in. As I waited for the wings, the convo behind the counter continued about the amount of weed the guy wanted. I definitely did not know nor did I appreciate drugs being involved in my trip to wing stop. Also the wings took over 25 min with no apology or anything, they just started blasting Jay-Z over the loud speaker and ignoring us! read more

Wingstop - Individual that came in requesting weed from the other employees - Chicken Wings Near Me - Philadelphia, Pennsylvania

This place is awful. I got food poisoning from my order last night. My stomach has been killing me all morning. I ordered mild wings which had no sauce and the boneless mild wings. read more

It's obvious that the employees there are only there to receive a paycheck. Their service is far from acceptable. There is an older white woman who is always miserable and negative and seems to hate her job and overall I believe she's the key reason this location has a negative aura surrounding it. I even called to speak with a manager and she hung up on me and won't pick up my phone calls. They don't even get that busy. Honestly I recommend choosing another option in the area if you don't want your food to taste as sour as her. I'd give it negative stars if I could. read more

Only good thing is the garlic parm, fries are horrible, soggy and tasted awful. Service was slow. Do not waste your time and money coming here. read more

They always get my order wrong & my wings are not crispy how I like them. Even though I specifically order them WELL DONE. Don't bother wasting your time ordering here!! read more

Horrible service. Always gets order wrong and never fixes their mistake. DO NOT ORDER FRON HERE

The most amazing staff ever! The food was also very delicious and I will be back definitely soon!

I don't know who's in the store Sunday at 930 pm November 21st but why would they think it's acceptable to DRENCH the wings with over a cup of sauce, I order here a lot an never have they done me this wrong, I can literally not eat my wings read more

Wingstop - Huge pool of sauce - Chicken Wings Near Me - Philadelphia, Pennsylvania

Fries were burnt, over seasoned, and mushy Wings didn't have enough sauce on it. It was clean inside. read more

I'm the only one here, and I ordered a chicken sandwich combo 20 minutes ago, and I'm still waiting. It's not fucking rocket science. It'ss a chicken sandwich. I asked someone how much longer the wai, and she caught an attitude. I won't be coming here again. read more

I mean, my experience wasnt bad... compared to some other places with basic wings, this place is Alot better. But so far ive only tried the hot sauce and bbq sauce; and i rate them 7.5 so i had a good experience. With that said, they were slightly overcooked (although my mom prefers that) but they could have been better and i feel they have potential to. Overall it was an interesting experience, not necessarily an incredible one though. read more

I ordered in person and was told by the counter guy that my order would be ready in 15 minutes because they were bone in wings. I came back approximately 15 later and ended up waiting 30 more minutes. There were 5 total people working and hardly any customers/orders waiting. I ended up asking for a refund because of the long wait. The employees were laughing, joking with one another and having a good time rather than focusing on getting the orders completed. I got lucky I guess & met the manager "Diamond " in the end. Turns out she was the cashier refunding my money. However she only told me that she was the manager after I asked to speak with one & she never offered an apology, but rather blamed it on the new cook.... Very unprofessional, horrible customer service. Endless issues with this location. Need to hire experienced management. read more

Tonight i ordered delivery, just received my order. was missing the 5 piece Parm Wings. I called and they said I can Come pick up the 5 wings, (I Ordered Delivery for a reason). I said Just give me a refund, they said just come pick up the wings, i said I cant that's why i ordered delivery, she says, ill put you thru to my manager and HUNG UP ON ME,,,,,,,.....WTF read more

everything in the order showed up. wings were a good size and cooked well. there was barely any sauce on the wings. dry patches all over the wings. Ordered hot, mild and bbq. Either the hot or mild had almost no sauce at all. I thought they were dry when opened. the other one tasted like oil. sauce must have not been mixed before tossing the wings in it. The bbq had the most sauce on it but they were not fully coated. Disappointing for a place that is suppose to specialize in wings. read more

The service is good and very high maintenance! The people here down Frankford ave are friendly and smart they really know how to run a business! read more

My first time eating here was on 8/9 and everyone was saying how horrible it was BUT I have no idea what they're talking about my experience was AMAZING wings were fresh, fries were hot, and the service was very welcoming as well everyone greeted me including the cooks. So I will be definitely be coming back! Great job guys! Thank you read more