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    Wingstop

    1.3 (3 reviews)
    Closed 10:30 am - 12:00 AM (Next day)

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    5 months ago

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    Jubilee Restaurant

    Jubilee Restaurant

    3.8(738 reviews)
    4.3 mi
    $$

    Atmosphere has a warm and Pocono atmosphere! Lots of wood!…read more We had the avocado toast and lumberjack breakfast. Avocado was on a roll and was too hard to eat. Otherwise it was delicious! Hubby's breakfast was delicious! Too big to eat! Great Bloody Mary! Service was great! Must do in the Pocono!!

    Our party of 12 (six adults and six teenagers) dined at Jubilee on steak night. We expected a wait,…read moreand 45 minutes for a group our size seemed reasonable. Once seated, we were greeted promptly with water and our server took our initial drink, appetizer, and dinner orders without issue. The appetizers arrived in a reasonable amount of time, but after that, the service began to decline. We had to ask twice just to order a second round of drinks. When the entrees arrived, everyone at the table received their meal except me. The server asked if everyone had their food, and I told her that I was still waiting for my Steak Frites special. She checked her order book, said something, and walked away. Unfortunately, no one returned to update us. After waiting another 10 minutes, I encouraged the rest of my family and friends to begin eating so their meals wouldn't get cold. When there was still no update, I flagged down another server, who said they would check with the kitchen. A few minutes later, they returned and said they weren't sure what had happened but that my meal was being prepared. After another 10 minutes passed, I asked to speak with a manager. I was told there wasn't a manager available and that they understood my frustration. By this point, it was nearly 9:30 p.m., my entire table had nearly finished eating, and I still hadn't received my dinner. When my steak finally arrived, it wasn't what I had ordered. I had ordered the NY Strip Steak Frites special but instead received a 10-ounce sirloin. Again, the explanation was simply that they weren't sure what had happened--perhaps another guest had received my order or there had been a mistake in the kitchen. To the restaurant's credit, they removed my steak from the bill. However, what disappointed me most wasn't the mistake itself--it was the lack of communication and customer service. Throughout the entire situation, no one came back to provide updates, apologize directly, or offer a meaningful resolution. In fact, my server never spoke to me directly about the issue after realizing there had been a problem; I learned my meal had been removed from the bill through another member of our party. Mistakes happen in every restaurant, especially on a busy night. What leaves a lasting impression is how those mistakes are handled. Unfortunately, while the food we did receive was good, the customer service fell well short of what I expected.

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    Jubilee Restaurant
    Jubilee Restaurant - Jubilee Quiche breakfast special

    Jubilee Quiche breakfast special

    Jubilee Restaurant - Roasted chicken

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    Roasted chicken

    Wingstop - chicken_wings - Updated August 2026

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