Over spent on wing just to be charged $3 for WATER!! waited for 30 mins while everyone's "ToGo order" were flying out the door! Once they called out my order name a man waiting to get his Togo order stood up and grabbed my order claiming it was his, as the worker asked if it was his order from the order form and claimed it was in fact his without checking the man's receipt. As we waited longer I soon realized that "togo" order had to been ours! So i spoke with the worker about how long it will be to finish our order just to find out that man in fact stole our order and had to make our food again! after waiting an hour our food finally came and it was not the best tasting! the fries were over salted by a lot. the chicken was super crunchy and had barely any meat on it and i also asked for extra celery and they gave us a few pieces! I asked to speak with the manager and the manager acted like she could care less and just "apologized" just to end the conversation! I asked for a partial if not full refund for the i convenience and she said yeah okay! When we went to leave, I asked for a receipt of reimbursement and then she decides to tell me should couldn't because i received my food! I told her I was never coming back and giving them my business and she just said "Have a good night!" As if she could care less about losing a customer instead trying to fix the problem! Mind you, we were the only ones eating inside the store! DONT EAT HERE!! read more

If I can give 0 I would. Shaneese the "Manager" is the worst. Beyond rude and could care less about the customer. They basically robbed my family & I of the correct wing count on 4th of July weekend. I called in and spoke to some incompetent guy. He was condescending and super rude to me when I let him know we were missing wings. Anyway he goes on to lie saying he's going to add our missing wings to the "book" and we can call in the future to redeem them. Come tonight I speak to the very rude and careless "manager" asking for the wings and she asks me to show her proof.....?? Things escalate and she proceeds to leave me on hold for 10 plus minutes. I call back and she lies to me saying she's "very busy" and needs to help the line and will get back to me when she's free. Mind you I have an order actively placed. She then hangs up on me. I ask my husband to call to cancel and request a refund and she start spewing lies to him. Honestly she's no manager. That is not how you manage a store, a situation and customer. I asked her for the GM name and she hung up the call. Her attitude and customer service was disgusting. This review will be handled with a robot "I'm sorry here's a link for your feedback" and those incompetent people will go on and continue to smear the Wing stop customer service experience. read more

Walked in on Sunday, not even realizing it was Super Bowl and was greeted by a guy stating they are only accepting online orders. (It was right at opening at 11) We had just drove over an hour for my son to try some chicken tender flavors he saw on TikTok. And our first greeting was sorry, we are only accepting preorders. Another guy came up and stated they weren't that busy at the moment and could take my order. I ordered 30 wings with two flavors- garlic parm and mango habanero and an order of chicken tenders. My son got a lemonade drink that the mix was clearly wrong and tasted like it had gone bad. We got home (an hour later) and found that we didn't get garlic parm but some kind of asian glaze flavor. No ranch. I was very appreciative the other guy stepped in and said he would take our order. But so disappointed that it was wrong (when they weren't busy) and no ranch. Serious lack of at the attention. So disappointing. read more

This food was made so poorly! I ordered all drums and paid for drums and received one. They are also disgustedly covered in sauce they are literally not edible. My food also took an hour when pick up time was 8-14 minutes. read more

Wingstop - Disgustingly coated wings. I paid for all drums - Chicken Wings Near Me - Gilbert, Arizona

This place is horrible. Why a "no gloves" policy is even a policy of wingstop is disgusting. I'm almost positive they aren't doing nail checks before a shift. This policy states so they can feel for imperfections. That's fine and dandy when you're prepping chicken, sorting, and marinating during hours before opening. Watching the employee drop raw chicken into the fryer with no gloves, then proceed to ask if I was ready to order, washes one hand for less than 10 seconds (at least 20 seconds is standard), touch the POS system with his wet chicken hand, scratch his face with the dry hand and hand me a cup with that same hand sent me into a frenzy. He then proceeded back into the kitchen without washing his hands again (after touching the POS system, he should have washed his hands... especially if they use no gloves to drop the next batch of chicken or touch any other food, and after scratching his face)... asked for my money back. Pointed out his improper food handling techniques, that's when I was made aware of the no gloves policy. I know there are things that happen behind the scenes... but watching that play out in front of you as a customer is very unappetizing. read more

so good yummy food all day everyday even burger king next door mmmmm:) best food ever read more

Ordered food tonight and let me tell you ! The customer service Lacey , the manager and staff were fantastic!! Had a little hiccup with the order and they took care of everything. The store was clean , they were attentive with everyone coming in, very welcoming and the food is fantastic! I know this place currently has 2.2 stars but don't let that fool you their a 5 star store for sure now! Highly recommend read more

This place is terrible, had my fries replaced because the first batch was burned and extremely hard, second batch was hardly any better, still stiff and no seasoning at all. We ordered mild sauce on our wings but all you could taste was lemon ? Extremely disappointing. read more

Wingstop - Fries are overdone - Chicken Wings Near Me - Gilbert, Arizona

I ordered on the app. I got to the store at 6:35 and left at 7:35 for 30 wings. They were so slammed and still took new orders. The employees did the best that they could but I don't know why they didn't shut off orders so they could get all the orders out. read more

Absolutely the worst restaurant I've ever been to. There's four teenagers running the place on a Friday night and they effed up every order that came through. Our order took 50 min. My feet stuck to the floor,door dashers were walking out. What a cluster! I didn't eat my food. A manager seriously needs to step up and either train, hire, etc. read more

Wingstop - No thanks - Chicken Wings Near Me - Gilbert, Arizona

the question "what could improve?" well a lottttt !! so first off, we walk in and immediately the worker Isabella has a veryy sour look on her face , we order and get told "we dont accept cash" which would be nice if they would have a sign on the door (like most places do) anywaysss we buy with our card and get our drinks, the drinks were veryyy flat and gross, we tried all of them and they all were nasty so we let them know and the "general manager" throws her hands up in the air and walks back to go check the drinks and comes back and says "they all look fine to me" without giving us a second option (again, like most places do) sooo like any normal person, we ask for a refund, because of severely poor customer service, so we leave and that is that... moral of the story, save your time, energy and most importantly, your money, don't waste it on this place ! :) (also the money is gonna take 12 to 14 business days for us to get back?) read more

So gross. Hair in food. My honey hot tasted like fish curry butter. Dried up nuggets of bread. Never again. 56 bucks for gross. Also couldn't pay with cash of course didn't say that over the phone good thing I brought the card read more

I downloaded yelp just for this review as I never review, but this is deserved. I was so excited to eat Wingstop in a new place and it was just not good. On top of the 45 minute wait, my wings had zero sauce on them just pure oil, and the fries were all overcooked bad. Going back to the 45 minute wait, it was great to look back and see half the workers doing nothing but chittering with eachother. I hate to leave this review, but it just devastated me as a wingstop enjoyer myself to come here. read more

don't come here. workers are incompetent, asked for ranch and dude gave me attitude told me to ask another worker. It also seemed like a huge inconvenience for the workers when we walked in. Chicken was also raw read more

Wingstop - raw chicken - Chicken Wings Near Me - Gilbert, Arizona

Aiden was the only one there and was running around getting the food out in a good amount of time and didn't have people waiting for him to take there order he either deserves a raise or a promotion cause he handled everything perfectly!! read more

When we walked in they told us they do not have anymore ranch which was whatever. They then told us we can't pay with cash, which there was no sign that states that. We then waited over 25 minutes for our order to come out, while the boys were sitting back there scrolling on their phones on Instagram. When I got home I opened my wing box and they gave me a wing that was basically as small as my pinky finger. I am very disappointed with how everything went. If I could rate this a 0 stars from tonight's experience, I would. read more

Wingstop - The wing I got was not even half the size of the other wings. I paid for 8 boneless and basically only got 7, disappointed. - Chicken Wings Near Me - Gilbert, Arizona

On their phones making food when I've been sitting here for 30 minutes trying to deliver food

Honestly if I could give this place less than a 1 star I would. This is the absolute WORST wing stop and honestly one of the worst establishments I've ever been to in my life. The workers are incompetent, rude, immature and some of the most absent minded individuals I've ever come across. I constantly catch myself coming here every now and again to give it another chance, only to be disappointed time and time again. Either they get my order wrong, my food is cold even though they just handed it to me or they completely forget to make my order regardless if I ordered ahead of time! They are sluggishly slow with their service and dismissive. They've had various rotation of different staff over the time they've been open and it's NEVER improved. At this point scrap the entire place and start over. They clearly don't know how to run things right. Absolutely atrocious management and staff. I can't express in words my disappointment to have this hell hole located in our nice neighborhood. I ordered my food ahead well in time for the fight tonight and waited the recommended 30 min to come and pick it up. Once I arrived they told me they NEVER received my order even though my app told me it was being prepped. Come to find out someone just shoved my order receipt somewhere and they hadn't even started on my order yet. The guy told me it'd be another 50 minutes on top of the 30 I already waited for my food. I stayed on the phone for an hour just to ATTEMPT to get my money back and it was a NIGHTMARE. STAY AWAY FROM THIS PLACE !! read more

Don't leave the place without checking your order... 3rd time they've messed up my order, and it wasn't like one item missing, it was multiple... at this point they just don't care to do their jobs right... The sides of ranch are only filled up barely half way. Feels like the owner of this location only cares about the bottom line and using the Wingstop name to overshadow the awful service. Though they gave me free fries for messing up, but I found a long hair in those fries, so that's just another reason why I'll never buy from this place and you shouldn't either. Sucks to live 3 minutes away but can't go there anymore. read more

Worst Wing Stop ever !!!! Drive further to get better service!!! I placed an order via doordash in June 2022, I ordered their 24 family pack deal.. I received my order and 11 total wings were raw among the 4 of us. I called the store spk with a store manager and she said "sorry, my next wing stop ordered would be on them." Took my name, phone number and my exact order down. ***Fast fwd** Today I called and spoke with a "manager" named Alexis, told her about what happened in June and all she said was "I can't honor that deal, I don't know who you spoke with or that it even happened, I'm sorry but our offer is only 30 days" I said I'm a atty, I would not lie .. had the manager told me this information on that June phone call I would've redeem it before 30 days, but no one is going to order right away after an experience like this and Really??!!! I have evidence that: I called your store on June 12 on my call log I spk with a manager for 3 Mins 48 sec I have the picture of my raw wings dated that same day my door dash receipt. Still she said "sorry but she can't honor it, our offer is for only 30 days." I definitely will be calling corporate about this ridiculous manager !!! Yelp really needs to update their ratings and add negative ratings !!! read more

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Came in today and ordered 5 tenders and voodoo fries which took a while to come out. We waited about 20 mins for our food but our food was really good!! Hot, yummy, and Nicely sauced as well! There were two people working which Is prolly why it took a while but they were really nice! I would go back! read more

Wingstop - Voodoo fries - Chicken Wings Near Me - Gilbert, Arizona

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Was not as good as the muckbangs had me believe. I expected bigger portions, not that I needed it, but for the price it was a bit disappointing. I've had better fries at mcdonalds lol. read more

I ordered to go and it said it would be done by 2:01. It's now 2:20 and I still have yet to get my order. Why would you say something will be done by a certain when you know it won't be done? Never coming here again read more

Got here at 10:55 10 min after opening, ordered a simple combo, and it's been 30 minutes and I still haven't received my food. They said it was gonna take 15 min, which was fine for me, since I'm understandable. But 30 min is way too long, especially since I'm the ONLY customer. Been patiently waiting in this empty shop. Would not come back. read more

Now I understand this is SuperBowl Sunday and the busiest day of the year for Wingstop, but your lack of communication and organization is horrible. You should have the proper staff (I know there are staffing issues), but that shouldn't be an excuse. You told my wife if would be an additional 45min. She comes back. Then you tell her 1ht more... why couldn't you call or notify her? We could have ordered food from somewhere else. We could have made other arrangements. I'm sorry you are slammed, but being slammed means more money for your owner. I'm sorry but there needs to be a training on how to organize on busy days. I hope you can use a day like today as a lesson. Next year ATL will have my business. Thanks for ruining my WingStop tradition. read more

I love the food so yummy in my tummy. Had great time with team. Would recommend. So great. :)) read more

Wingstop - A very handsome man enjoys his food. - Chicken Wings Near Me - Gilbert, Arizona

I've had this issue multiple times now. I'll order for delivery, usually get a 55-60 minute estimated delivery which is completely reasonable. However, the order will sit on "Order Received" for usually more than 60 minutes, at which point the status will update to "Preparing Order". Basically they wont actually make the order until after estimated delivery time. To make matters worse, calling the store will result in no one picking up and there is no number to call for corporate. For for the third time now, I've had this location take my money, not answer the phone when it's taking too long, and there is a significantly longer delivery time that what is estimated. I understand that it's an estimate, but not preparing the order until well after the estimated delivery time, and then the delivery taking twice as long - and then not bothering to pick up the phone when I call, is completely unacceptable. Note that this is NOT DoorDash's issue - once the delivery is picked up there are no issues. This is entirely the fault of the location taking too long to prepare orders and not answering the phone. read more

Shocked by the bad reviews. Called to order. They answered immediately. Took my order for a 5:30 pick up time. It was ready right at 5:30. Everything was still very hot. 30 wings combo. all flats, well done. We got it plain and requested the three flavor sauces on the side. They give generous portions for sauce. Blue cheese dip was delicious. Fries were not super crispy but they were good. Carrots and celery as well. No complaints. read more

Messed up my online order.... Again! Wings are good but come on, it's become an expectation for this location to mess up my order next time. read more

I can't believe I just paid five or six dollars more for three pieces of carrots and three pieces of celery on top of the wings that I bought. This place is a joke. Everybody in there is stoned out of their mind. Which is fine. I don't care but just don't do it on my time. And when I asked for extra ranch, they tried to charge me $1.73 but then automatically goes up to $1.93 so if they can just get it in their heads what's going on. And just so you know I had to wait an hour and 15 minutes for these wings to be done. I think it's called a lot of pot smoking instead of getting shit done read more

The wings here are consistently THE BEST! We have gone to several locations around the valley and No One compares to the freshness of this location. The young lady that I believe is the manager is the sweetest little thing. She is very quick, efficient, friendly etc. She puts the best little touches on our to go bags. She greets with a smile and a hello each time. She truly deserves a raise. I hope she sticks around cause she's a great asset to this location. The restaurant is ALWAYS clean, the kitchen floor is ALWAYS clean. These are things as a customer I look at when eating at a restaurant. This location is the best and you can trust me, we LOVE wings. Good Job Wingstop!! read more

Third time disappointment! Although this time the manager was there and refunded our money which was very kind of her, BECAUSE walked in to pick up a called in order, music was loud and the cashier was singing while he was ringing me up, over $20 and we go to leave and my son says "this bag feels empty! " look in the bag and he left out the fries and half of his chicken. When we told him he didn't apologize, he went and got some fries put them in a basket that wasn't ready "to go" and set them on the counter!! I said those are to go, he just looked at me like he wasn't about to package them for our to go order, then I said what about the chicken? He said "you ordered 10 pieces!" I said you gave us 5, he again didn't apologize but rather turned around and started talking shit to the other employees as if we did something wrong by correcting our $20 order! This place is terrible, we wait forever even when we call it in! Other customers were in there waiting and complaining as well. We were there 07/24 around 1:35pm & probably won't ever be back. read more

Food is always blah but the real kicker is that they don't really want you in get food it seems. Walked in got asked if I was there to order food and then waited while some "kid" with AirPods jammed out and acted like we weren't there. Wouldn't come here unless you're starving and desperately need something to eat. Save the stomach ache in the middle of the night hit up Taco Bell next door instead read more

This place is awful )the Williams Field & Recker location)! They are slow and unprofessional. This place desperately needs adult supervision. How can the owner accept the reviews this place gets? read more

this is the slowest place in the entire world. I ordered two meal and waited 40 mins for it. When you're trapped ina wingstop that long it feels like time stops. read more

Food was good and came out pretty fast. Service was polite and placed my order in no time.

They need to close this location, these are some of the most incompetent people I have ever seen working at one location. Usually you get one or two at places but for all of them to be complete idiots is rare. I didn't even try the food. Stood at the counter for about 15 min with absolutely no one in the store. "We'll be right with you" while I watch one person stand there doing nothing another talking to a friend and someone walking around like a zombie attempting to make food but throwing it to the fryer. This place won't be open much longer. read more

Update to be fare. After three months and 2 phone calls they still have not issued a refund or called me back. They basically stole my money. Haven't been back and won't be. read more

Great wings but really slow service. Also, The cashier told me that wings are available a la carte but the price is not listed on the menu board and she could not tell me the price without without ringing it up. And once it was wrung up she couldn't delete it. (FYI the combo is a much better deal!) Also, the combos come with a medium drink but the cashier rang up a large drink and when I asked her why she said that her manager tells her to automatically do that. I'm not sure if that's true or not obviously but it wasn't a great experience. The wings, however, were really, really good and the prices were not bad at all when all was said and done. Just watch out and make sure you are getting what you pay for and what you want. read more

5 teenage boys in the kitchen, arguing, being rude to each other, so awkward and uncomfortable. Then instead of just telling me no, we don't mix sauces, over the phone. Instead, they tell me when I come in, that they're not supposed to do that because it's "annoying". Placed my order at 8:15 pm, they also told me my food would be ready at 8:40 pm, didn't receive until 9 pm for only 12 wings. Every Wingstop I've ever gone too, has sucked just as bad. Never giving any Wingstop my business again. As a local business owner in Gilbert, I'm going to tell all my clients to not come here either. read more