I want to shoutout Saniyyah, Nate, GM Emma and the staff at Wingstop. I haven't had this level of service at any Wingstop in quite some time. My daughter and I went there Friday after work. It was busy, but we were greeted when we walked in. Our interactions for the most part were with Saniyyah and Nate. They were both very helpful. At this location, you can see the food being prepared. No one was standing around, everyone was busy. Food was continuously coming out and it was delicious. My fries were not "grey", like the Timberland location knowingly served me. I asked to speak with the manager (Emma) and had a wonderful conversation about her staff and the service we received. I was very satisfied and will be back. read more

Worse customer service ever. Needs lots of training. These young kids don't give a shit about customers period. I've given this store many chances and this was my last. DO NOT EAT HERE OR ORDER FROM HERE. This time my order was given to another customer then returned from them. They handed us the order instead of offering a new order. In a time like this (Covid 19) I don't believe this is acceptable. What a joke. Never again. Idiots. Update- The manager called me the same day to discuss the service and understands my complaint and agrees that the issue exists. He said they do need more training and will do just that. I told him that unfortunately my review is the only way I could let a business know there's an issue. He was cool with it all and asked me for another chance as a customer. I said yes. He gladly paid for my bill and apologized. I will give them another chance. read more

We stopped coming to this location after a few bad visits. It's been almost two years now. Tonight, my teenage son got off of work and asked to go to Wing Stop (someone must have said something at his job) The staff, as usual, is extremely rude to him. What the hell happened to greeting the customers? Or just basic customer service? Personally I would have walked out, which is what I suggested him to do. It is absolutely ridiculous for employees to act like they can treat their customers however they feel. I watched this same girl keep the same attitude with other customer- like rolling her eyes and Turing her head (to not look at them) while handing them cups. IF YOU DONT LIKE YOU JOB THEN DONT FREAKIN WORK THERE! It's pretty damn simple. And don't get me started on the guy making wings WHILE eating wings at the same damn time Needless to say, we will continue to no come to this location. read more

This location is so good!! Customer service is excellent, friendly patient staff clean floors good is hot and good! Fries are cooked great, not burnt or anything like that! I definitely recommend. read more

My boyfriend and I were craving wings, he arrived and placed our order for 20 wings to bring home. I am sick at home and he has been waiting for 40 minutes for 1 small order of 20 wings..... watching countless Uber eats drivers come in and pick up their orders before him. We will not be getting WingStop anytime soon. Hooters and Pluckers are busier chains and yet they can produce more wings in less time than this location seems to be able to handle. read more

If you want to learn the definition of slow bad service just visit the store. The wife and I came in to the store I stayed in the car to watch the child she went in and after making her order was told 15 minutes. Hi waited a pretty long time in the car and we had a pretty good text conversation going on with her actually wondering if she should just get her money back and leave. Sitting outside I saw quite a few people come in and then leave long after my wife edwin inside she said she even heard somebody call in an order and then come in and pick it up while she was still in there waiting. She had also told me that the 25 minute mark that she had looked at her receipt and see how long she had been waiting and asked how much longer the wait would be, when the girl went into the kitchen she actually saw the cook shoot her a dirty look as he was talking to the girl, if she had told me that while I was sitting in the car I probably would've went back and had some words somebody showing disrespect to my wife like that. She emerged from the building 30 minutes later visibly upset and I can see why this is only a two star establishment. I don't think under any circumstances we will be visiting this particular location ever again. On top of all of that when we got home the french fries and chicken were cold as if they've been sitting out for a long long time, never again Wingstop, never again. read more

Never again will I order from here. I wasn't greeted and wasn't even asked what I would like to order. I literally just started saying what I wanted because the guy was just staring at me saying nothing. I've read multiple reviews on Google from patrons with similar experience. Not my fault if you hate your job, poor customer service alone is enough for me to never return read more

The service and food was great. Our only complaint was the floor was sticky but that was very minor.

Never had a problem eating here but the last time I went was a disappointment! Placed an order for pick up and I only live 5 minutes from this location. Fries were over cooked and not seasoned at all! Usually the fries would be mostly gone but this time nobody even touched them. Ordered a 15 piece classic wing but only got 14. Overall disappointed because the fries. Probably won't be back for a while, hopefully they get it together next time. read more

Wingstop - Chicken Wings Near Me - Forth Worth, Texas

Absolutely worst Wingstop experience! I've been here for almost over a hour now & I'm listening to a manager telling another employee that he shoved a jelly bean up his a** while playing around in the back. I'm livid! I only ordered a 5 piece tender meal! This place needs new leadership & staff or shut it down!! Putting food in each other's face before serving to customers. A girl cleaned tables and didn't wash her hands after the fact. The place is a total mess! Bryanah is overwhelming rude & lacks in the ability to understand what customer service truly means. After waiting FOREVER & watching several larger orders walk out the door, I asked for a refund. The manager didn't even apologize or try to make the situation correct. Will definitely NEVER do business at this location & will be damn sure to let my neighbors, friends & family know. read more

Amazing!! Customer Service from Marcus and Jasmine at the Wingstop on Tarrant #425 in Fort Worth, Texas. It feels great to walk into an establishment and receive superb, excellent customer service. Marcus did my order very courteous and professional. Between him and Jasmine, they both were very tentative as far as letting me know how many more minutes I had, without me having to ask. They both did service with a smile and you could tell they loved their job and that speaks wonders. Some people get jobs working with the public and have attitudes. Not Jasmine and nit Marcus. They even made me smile back because of the ir personalities. My wings were fresh and delicious. I had to give them both 5 stars in their customer service etiquette. Wingstop Corporate Office, you need great people like these to, to work for your establishments across the world. read more

For the 2nd time in a row, this location got order perfect. Meaty bones, veggies, dip, awesome seasoning of fries made great meal for 2. Delivery was perfect. In these uncertain days, it's cool to monitor online & order left at door with friendly knock. No contact. Riding a 2 time 5 star winning streak. read more

I gave my name when I came in for a pickup order. They said it would be just a bit longer. I watched several other pickup orders get called up when ready. I noticed a bag had been put on the to go rack behind the counter but they didn't call out a name for it. After 15 more minutes someone finally asked again my name. Come to find out it was my order put on the shelf. Food was cold by the time I got home. read more

The service at this location sucks. Cashier has a very bad attitude and the staff in the back just plays around.

Once again this place disappoints me I have been waiting for over 20 mins on 2 8p combos and every work is just chilling on their phone and their excuse is my food is still cooking yet no one is doing anything awful place I would not recommend no one to come eat here read more

Two stars.... my wings were correct this time on the flavor. They were not extra well done like I asked. Fries weren't seasoned correctly. They forgot my veggie sticks and my rolls. And to top it off .... it was delivered to my neighbor a block away. Once I found it ... it was cold. read more

Ordered 60 wings for pickup and got zero dipping sauces. Just disappointed. That is all.

Worst wing stop ever I swear !! Honestly always messing up on orders . Food doesn't taste the same and it's actually so annoying to always have to have something wrong with your food and complain about it . They've done it sooo many times I've actually stopped going there and my last time took my time out to make a complaint to customer care. Idk if it's the management there but something needs to change . They really need to do better. read more

I went inside to order boneless wings yesterday for the Tuesday 70 cent boneless wings. I ordered 20 boneless wings and fries and when there was no promo discount I asked why they are not 70 cents. The cashier did not know about the promotion. The ad is on the wall right next to the register. She then tried to tell me that it is not Tuesday. I showed her that it was in fact Tuesday and there is a promo and I pointed at the sign. She said I'm sorry here it is I didn't see it. She was incompetent. read more

have come to this location three times now, each hoping for a better experience. every single time the wings have been pretty much inedible. im not sure what the issue is but paying $30 for wings that I have to throw away everytime is not a good experience. read more

We came here for lunch on a Sunday. There were two other parties already seated. We placed our order, then went to find a table to sit at....we could not find a clean table and had to clean one ourselves...not a big deal, just annoying since there were five staff members standing around in the kitchen. We ordered two meals..8 wings each, one with fries and the other with carrots. I am not exaggerating when I say it took 35 minutes to get our food. If we had not prepaid we would have left. When the food was delivered to our table my fries were missing. We had to go ask for some and they were ice cold. The wings were fair at best. I have never been to a Wingstop before but would have rather gone to Pluckers on the other side of the highway read more

Disgusting. Not good. Yuck. I really don't feel like it's even worth it for me to add more to my review...but I'll keep it short. Quality of food is terrible. Their chicken makes BWW taste like heaven. The workers here are incapable of knowing that when I place an order to be picked up let's say at 7pm.. you don't make it at 6pm and let my food sit there for an hour until I can pick it up. The food is cold and soggy by then. They know their chicken is crap so they drown it in salty sauces to mask it. Like I said...their sauces are salty. Never ever ever ever eating from Wingstop ever again read more

40 dollars worth of food, 30 minutes wait just to get home and see that they put zero seasoning on our two large fries and the 6 rolls were hard and crumbling. Called and the manager asked if she could give me an I owe you...seriously. Brought the food back and they said they didn't have any more rolls, never once offered any money back anything! We will not be back to this location! Should of made the drive to western center. read more

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This Wingstop is not perfect but does try its hardest to fix any mistakes. This location gets revues for other Wingstop in the area we notice it quite a lot on here please be kind and make sure your at the right location. read more

They had every fryer shut down 30 minutes before close /: When we walked in to place the order the kid seemed surprised we were there to order food. If you dont want to work late then work somewhere else. As someone who works in the restaurant Industry and is often off late I will happily serve people until we're closed or even after because that's what I'm paid to do... also very glad I didn't order and pay online would have been super mad to show up to no food that I paid for. read more

Be carful at this location the last few times I've called to place an order they have tried to charge me different prices for the same thing? $16 and some change for 10 wings and one order of fries? Last time I ordered it was around $12 ? ( I called the same day of the week ) read more

Missing items for our togo pickup order. I tried to call back store but waited too 10-15 mins and still no answer. I tried filling up the form for feedback as well and no response. Just be aware to check your order make sure you double check that you have everything. read more

I had recently ordered at my local Wingstop and specifically asked for regular fries on my online order, however received large cheese fries ‍ read more

If you are looking for poor customer service, missing items, slow service and employees making food while on their phones, touching their faces, and no gloves. This is the place for you. read more

Don't even bother. I placed an online order several hours in advance and paid. When my husband showed up, it was not ready. When I called to have a chat with them about it, the manager would not even get on the phone with me. The girl I spoke to told me they put it on the line and then forgot about it. Honestly, it's just unacceptable read more

Greasy not as good as they use to be... so we stop going there the place seems dirty and the trashy, celery is always dried out and the carrots are the same way. French fries are really limp and greasy read more

I LOVE WING STOP... unfortunately this location was very disappointing. I was excited to come here because it's much closer than the other ones but it didn't compare. It look us almost 30 minutes to get our food on what seemed like a slow day. When we finally got our food everything was so under seasoned I had to go tell them about it. Their resolution was to sprinkle a little bit of more lemon pepper, unfortunately the taste was still the same. For anyone who has eaten at any wing stop you all know that they drench the original hot wings in their hot sauce. Mine were so dry there was no puddle of hot sauce at the bottom of the plate to even dip them in. I won't even start on the fries because I'm sure yall know where I'm headed. The one star rating was only because of the nice girl that took our order. read more

Wingstop - VERY BLAND and VERY UNDER SEASONED, you can see it for your self. - Chicken Wings Near Me - Forth Worth, Texas

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Arrived at approximately 7:45pm on Friday night - didn't receive our order until 8:30 and were told they were waiting on french fries. We have been visiting Wing Stops for almost 18 years and this was the absolute worst wings we have ever had. They were very rubbery which concerned us and made us wonder if they were cooked long enough. We had ordered 20 wings and didn't even eat 10. The sauce appeared to be drizzled over wings after they were placed on the serving trays. Very disappointed with this location. read more

Our regular spot since they opened. Super friendly staff, great service and terrific wings! I learned that I could order specific wings to my liking like all flats and no drumsticks--extra sauce or extra crispy at no additional charge. This location is also super clean--I notice that they take pride in their store and I love that I can watch them cook my food through the glass window. They accommodate and customize your order. The manager treats us like family. We will be back with more friends! read more

Wingstop - Extra crispy and extra sauce - Chicken Wings Near Me - Forth Worth, Texas

I had a fried cockroach on my fry! Disgusting! The chicken was rubbery with hardly any sauce. What sauce there was barely covered the chicken with some of the skin untouched. We ate some of the wings there and took the rest home...that's when we saw the fries... The service was slow and we had already called it in over the phone. HORRIBLE!!!! read more

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Thighs were severely over cooked and looked like Cornish hen thighs. They were so tiny!

I try to be patient with this place, and they have gotten better. This time they gave my order to a door dash person right when I walked in. While I was waiting for my order to be made again, they offered me a brownie. When the guy who got my food called in, the offered to take $5 off his order and a $5 credit for next time. Really, right in front of me? read more

I usually order food to go, so they tell you it will be ready in 25-35 minutes. Not bad, that's normal for most places. So the last 3 times i got there, I arrived 5-10 minutes before the time they gave me, just so when they call my name I can grab my food and go. But my only issue with this place in particular is the staff at the counter. I will be waiting and I can see the cooks place bags of food on the to go warmer and the cashier will just stand there and look out the window, turn around towards the kitchen, which you have to see the ToGo bags to see the kitchen and they will turn back and not bother to see if that food belongs to anyone waiting. But the wings and fries are really good! read more

We all got sick from eating here last night. We will never come here again, we have issues every single time.

DO NOT EAT HERE! Haven't had Wingstop in about 3 years, decided to check this one out, we moved to the North Fort Worth/Keller area about a year ago and tonight we were like "hey let's not cook tonight, let's give Wingstop a try, since we haven't been there in forever" Waited 30mins for our order, and we got this: Burnt fry tips, not even whole fries, small bone-in wings, the wings didn't even look like wings they look like pigeon legs--too small to be a normal chicken. I got the BBQ boneless wings and honestly I felt like my mouth was going to be on fire, I don't ever remember bbq wings being that hot to where my lips were going to fall off from how hot they were. What a disappointment, NEVER going back! We truly felt like WE GOT ROBBED! I just now read the other more recent review, YES this Wingstop puts the name to shame! Please save your money, and time and eat wings somewhere else!!! read more

Wingstop - Chicken Wings Near Me - Forth Worth, Texas

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