Over 20 min late for a carry out order. Kept telling me "two minutes" until it became 20. I would've cancelled and left before waiting that long for a few wings. read more

My food sat greeting cold while I stood there waiting for it. Dude finally got off his phone call and came out to give it to me and at that time realized they never made my fries. Had to wait an additional 5 minutes for that to be done while my wings sat...they were ice cold when I got home. A very poorly spent 16 bucks - won't make this mistake again. A total of 28 minutes from the time I ordered to the time I finally walked out with my order. read more

Wingstop - Empty counter - Chicken Wings Near Me - Florence, Kentucky

Having been disappointed with the last few attempts at ordering wings from any of the pizza establishments, we thought we would try a place with wings in the name. Boy, was that thought process misguided. We placed an order for 20 bone in wings and 10 boneless wings, with a variety of the sauces. There seem to be no functional online coupon codes, some sort of Monday special for July 20 and by 10, all of the nonsensical fees and service charges applied with an appropriate tip for the driver and you're out 40 bucks. The food did arrive hot. But it pretty much stops there in terms of anything positive. The mild sauce is generous to call mild. It's barely ketchup. The hot sauce might register as mild in most establishments, maybe. Even the kids were left wanting for something spicy. Louisiana sauce, whatever that was, was like an attempt at some sort of roux I guess? Whatever it was added no flavor. It just made things greasy. The traditional barbecue sauce was applied to the boneless wings, he was overly sugary and sweet, though it had a good flavor. The only thing with bite was some sort of mango habanero, which had a pleasant bite, but again was far too sweet. The main issue with the sauce, as there was next to no on any of the wings. The wings were dry, overcooked, tiny appetizer size chicken winglets, like you would get from Costco or the grocery store, we are very disappointed with the portion sizes for the price paid, and the manner in which they were cooked and serve. When someone puts the word wings in their name, you have expectations you're going to get a product that reflects that they're good at what they do. That was absolutely not the case here, and we have no reason to ever send a business there again. read more

Forgot my ranch. I even paid for extra. I got none. Who the hell can eat wingstop without ranch? That's the only reason I go there. Ridiculous. I'm pissed. read more

My tenders were cold as can be. Idk if they were cooked at all as cold as they were. Food wasn't ready until after I walked in. So why are my wings freezing while eating them in the parking lot!? read more

Grand opening was today (June 24th, 2024) and what a great addition to Florence! My girlfriend and I have been counting down the days till Wing Stop officially opened so of course we placed a to-go order once we heard they were open for business! First off, there is no dine in seating at this location. You place an order to go or do an online order. I HIGHLY recommend placing an online order to speed up the process. Service was great. We walked right in and someone asked for online orders to come to the front and we did. Immediately got our food and were on our way. We got 20 boneless wings (hot honey rub, Louisiana rub, Cajun, and garlic parm), voodoo fries, and ranch and honey mustard. These wings are DELICIOUS. We loved every flavor we got, but the hot honey rub and Louisiana rub were our top favorites. The ranch is to die for I recommend ordering extra if you're a ranch lover! Tempting to drink it out of the container it's that good. The honey mustard was also really good! The voodoo fries were great as well. I highly recommend if you like their Cajun seasoning. All in all, this location LITERALLY just opened today. So comments about "bad service" are literally people complaining because they had to wait in a long line. What did you expect? Do an online order! It's much quicker and I'm sure this location will remain busy well after opening. I highly recommend this place! Welcome to Florence. read more

This stuff makes me not sh&@ right for a week, you would think they would have more flavors/good flavors. But it's just sticky dog sh$&. Like when your dog has been hunching trying for o pass the ball of yarn it ate a week ago. Just terrible crab, the boneless wings, the sandwich, the cheese fries, bleh. I don't think it is anything to do with the staff. It's just low quality crap. read more

I'm Tired of the Florence wing-stop location! Every time i get my food it comes bagged completely terrible and on top of that the bag is always seeping in grease and wing sauce which most of the time the sauce all over the bag isn't even a kind I ordered. Also they never include napkins. Why wouldn't napkins be included with something considered a finger food? This place is outright disgusting and very lackadaisical! Do Better!!! read more

Wingstop - Chicken Wings Near Me - Florence, Kentucky

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Food was nasty will never eat wing stop agin. Fries were cold and soggy wings were over cooked dry.

Very disappointed with Wingstop. I've order twice now both times through Uber Eats. Both times my order was wrong. First time I ordered traditional wings and I got boneless wings. This past Saturday I ordered a wing combo. I did not get the fries that come with it. I also ordered a sweet tea and received an unsweetened tea. read more

I love wingstop but this place could use some help. My lemon pepper wings were horrible, not to mention the app wasn't working and they were not answering the phone to place a pick up order. I have to give it to them, they were BUSY, however my 3 different flavors of wings tasted mediocre at best... I will continue to drive across the bridge to get my wing fix. Sorry, not sorry! read more

Always an hour wait. Incredibly slow. I can't tell you how many times I've stopped there to grab a combo for one person to be told it's over an hour wait. Place is a joke. read more

My husband and I have tried to order from here 3 times. Each time their mobile ordering is down. We have tried calling and sat on hold for 20 minutes with no answer. For a place that is carry out only I'm confused how you are supposed to order other than go to the restaurant and order in person and wait 45 minutes. I was so excited they were coming to Florence but at this point I'm not sure we will ever get to enjoy it. They have to figure something out. read more

I had order 16 wings and a large corn went to pick up after a 45 min wait and they said the person had just walk out with my order because there where two bags with the same name and if I want to run after the person to get my food back I said no that is was there fault for giving an order wrong and they made me wait another 1 hour they did not even offer anything in return not even a drink for having me wait on a mistake they made!!!!! read more

This will be another failing franchise. Not properly staffed and wait times for food are ridiculous and not worth the wait.

The food is good. But if you decide to get food from here PLACE AN ORDER ONLINE. I walked in and placed an order because I thought they had a sit down dining area (they don't) and I waited over half an hour for my order. Good food, slow service read more

Was really excited to try Wingstop, first placed order and it was ready in 4 minutes, we went around 230 pm, girl was packing things away from a table inside the door, no one greeted us, raised her head looked and put it back down again, thought I'd let them know we were here to collect the order, not thinking it would be ready yet because we placed it in the parking lot, it was ready. got it home, opened it, carrots and celery must have cut yesterday, sat out to dry out, then made wet in a fridge? So they looked old, the breading on the wings was soggy, and the wings were stodgy and cold. Really not impressed. I ate two mild wings, not the worst I've eaten, but down there. Hopefully these are the new store kinks that will work out, or maybe Wingstops way is to cook them in the morning or night before and re heat them, I'll try them again in the future, but first impression is 3 stars because they are new. read more

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Missing food. Fries were soggy and bland. When talked about missing food, the worker seemed to not care. Service was not good. Asked to get a side of fries with the missing food to compensate for having to drive back, did not receive them and was rude when asked to receive them. read more

good food great time, saw the review and thought twice but they seem to have stepped up their game 9/10