Wings are great, and service does the best they can, but they are really understaffed. Wait times at this location are always way too long, much longer than the location on the other side of town. read more

Great experience really nice staff and fast pickup. Was helpful to be able to order off of the app

Now I see why you have a very low review. You need to work on your client facing. I was about to place an order, but the customer service completely changed my mind. The cashier (a chubby lady) seemed very unhappy to be there. She took a long time before even acknowledging that I was ready to order, and when she finally did, she appeared annoyed that I was placing an order. It felt like I was inconveniencing her simply by being a customer. I decided to walk away because I don't see the point in spending my money at a business where customers are made to feel unwelcome. A friendly greeting and a positive attitude go a long way. Unfortunately, because of this experience, I won't be coming back. read more

My husband placed an order online and arrived when the app said it was ready but it was not. There was no greeting and all three employees were on their phones. He was told the order was not ready because they were backed up. While he waited other customers came in and tried to order. They were told in a rude way to order online because the staff would not take orders in person. After waiting another 30 minutes my husband asked about his food and was given a bag that seemed to have been sitting out for a while. The food was cold and when he asked if it could be remade the employee said no and walked away. By the time he got home the food was too cold to eat and had to be thrown out. This experience showed a lack of customer service and professionalism. I will be following up with Wingstop about this. read more

My stepson at college attempted to order... the one guy working said he won't take our order only doordash. Forced them to sit outside of restaurant while cashier was working and order , paying an additional service fee to ENIS at DoorDash. I'm not sure if Wingstop has an "arrangement" with this guy or DoorDash, but this is absolutely not a legitimate or legal way to operate a business. read more

Only went once soon after opening. Food was not up to par of other Wing-stops I had been to. And customer service and cleanliness were not up to par. Hoping it was just the learning curve of opening recently. I will try again soon and update my review. read more

Great place great people very helpful very clean very good food loves the wings love the French fries Great dessert Love to come here all the time Great location easy to get to easy to find Love the different sauces all around a great place to come to eat enjoy it everybody should come Love the brownie dessert soft very chocolatey and delicious a great variety of food and sauces choose from my favorite is the hickory smoke BBQ garlic parmesan Hawaiian and lemon pepper read more

I ordered my food 15 before they closed i drove there with min to close like at 12:58 the place looked closed I tried the door it was still open most of the light were off. They looked like they were finishing up cleaning. I went to see if my order was ready there were some bags there with no luck. The guy said they couldn't get my order done. I then asked for a refund they said they couldn't because I ordered thru the app. I complained in the app and I still have not received my money. Take your business elsewhere well at least another winstop this place sucks it was .y first and last time read more

I was super excited to finally get some good food tonight, tried to hit up my favorite wings after I got off work and this is what I was confronted with when I got to the door at 8:45 pm. The lady did not care one bit and just said sorry that the door listing was a typo . So I guess I'm eating air tonight, thanks WingStop read more

Wingstop - They closed an hour and fifteen minutes early tonight and denied me my order! Thanks WingStop, you used to be my favorite restaurant .... - Chicken Wings Near Me - Capitola, California

bro like i didn't get my shit like what. i ordered a bbq boneless wings combo. and they gave me NO fries or ranch. and gave me BONE IN wings. service was ok they took 40 minutes for 6 bbq wings read more

Food is delicious, but I got my order wrong. And the cashier women is incredibly rude and deserves to be fired.

Made a quick stop to the restaurant to pick up our 20 wing order with ranch for me & each of my pals. Wing stop has INSANELY DELICIOUS chicken wings & the "atomic" one set me on fire with satisfaction. This particular wingstop was diligent, however our online order shouldve been a quick pick up from the joint despite minimal customers at the line. read more

Wingstop - two 10pc chicken wings with fries & celery/carrots - Chicken Wings Near Me - Capitola, California

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I absolutely love wingstop. The flavors are incredible. I am very sad they removed the Mexican street spice flavor and the Smokey chipotle flavor. But it is still really good. The reason I give this a 4 is because of the language barrier with the people that work there. I only speak English and a lot of the time the workers only speak Spanish. I Usally pay with cash so I can't get it online. The boneless meal deal is the best item they have and they don't understand what it means. I just wish they always had at least 1 English speaking worker or maybe a tablet for ordering. Still the food always hits and the ranch is straight fire. read more

Wingstop - Boneless Meal Deal For 2, 5 Ranch, 2 10pc Cajun Fried Corn, flavors: Smokey chipotle, hot honey, garlic parm, and Louisiana rub. - Chicken Wings Near Me - Capitola, California

I've been to many Wingstop's and this one is the worst ! Very rude staff and I'm being polite by calling them that. Went in at 11:00 am. and was told online orders only ? You just opened at 10:30 ? I don't think this store will last unless big changes are done. I'm almost thankful I didn't get any food. If your standards are that low, I can only imagine what goes on in the back. read more

They r quick and helpful and there boneless is really good and quality. And the fries are good and quik also bathrooms are nice.

Great service speedy and amazing tasting food happy customer . I will be coming back . Best wing stop in the 831

If I had to describe this experience in 1 word, it would be disappointment. I got 17 wings instead of 20 to start. And some of these "boneless wings" were marble sized, not even fit to be called chicken nuggets. I ordered everything well done and it was all flaccid. read more

Wingstop - Wings - Chicken Wings Near Me - Capitola, California

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I love this wingstop! it's my go to place near my house. My fav are the fries and the ranch!

Missing half my order and phone line going straight to voicemail. 2 hours BEFORE closing. Terrible service. Wingstop needs to figure it out at this store. Never again. read more

Recently I went to Wingstop and ordered chicken wings. The lady took my order and showed me on the screen that it was a chicken sandwich. I told her I only wanted chicken wings, but she looked at me and said, "Sorry, no English." lol read more

I ordered Hawaiian boneless wings that got only lightly sauced, which was disappointing, and my lemon pepper fries arrived plain. It was a bummer since I was hoping for a homey meal during our anniversary vacation. I appreciate my boyfriend for ordering, but I hope the staff can improve the food preparation next time. edit: after calling the manager, they replaced our order the next day perfectly, hot and drenched in sauce/seasoning. thank you to this location for reimbursing us, and we appreciate the better service and food. hopefully it stays that way! good luck to this location, have a nice day santa cruz. read more

Wingstop - WTF. where is the hawaiian sauce? barely there. NONE at the bottom. - Chicken Wings Near Me - Capitola, California

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this wingstop sucks i tried to order at the counter and waited for almost 15 minutes while 3 workers looked at me while acting busy in the back. i then made an online order that took literally 30 minutes to be ready while there was barely anyone in the store. read more

Was going to try the wings but after reading a few reviews decided no fkn way. Actually felt they may tamper with the food. Adios Wing Stop. Don't think this store will be around much longer. read more

My order took about 20 minutes longer than the expected time, which is fine considering it's Friday and its busy. However when I got home to look at my order I saw that the employees did not sauce the wings properly, they are dry and look just awful. I used to manage a wing stop so im aware of the standards and expectations the franchise has when preparing orders for guests. Nobody is answering the phone and I have been trying to call for the last 20 minutes, these wings are inedible and not at all what I asked for so since nobody is getting back to me, I'm going to go ahead and file a chargeback with my card issuer and reach out to the corporate offices. I already let my friends and others know to stay away from this location so nobody else has to deal with this headache. read more

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I think I have cooked bugs or animal poop in my fries I will attach photos. I've been sick all night with diarrhea and trying to hold back from vomiting. This can't be healthy. This is my second time trying this place the first time I had terrible chicken sandwiches but I thought I'd give the boneless wings a try. Both times the fries were mostly just little particles like hard pieces of potato skin very few actual fries... I use the light on my phone to like magnify the fries to see what the hell is Small things Are and it looks like bugs or animal poo. So I ordered from doordash and they only wanted to give me $5 credit I think they should refund the whole entire thing and then some probably give me a credit for future at that and hope I don't sue them. Food is way too salty also. read more

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HOTTIES if you're looking for some hot wings DO NOT come here i repeat DO NOT COME HERE. extremely disappointed and dissatisfied with my experience at this capitola wingstop and i've been to some VERY shitty Wingstops throughout my time trotting around. workers are wack, rude as fuck and have absolutely no care for customers or servicing them. a stallions in your building fuck you mean you can't take my order?! that's your job?! either these people need to be cross trained to cook and do counter or they need to schedule people who actually want to work. not sure if it's poor management or just poor work ethic, whatever it is be pissing me the fuck off, just put the fries in the bag bruh. food took forever too not like it's clean in here either so confused what they're doing if they're so busy they can't take my order. online ordering only FUCK OFF. workers fly was also down zip that shit up bruh no one wants that near their food. read more

Absolutely disgusted. Ordered boneless wings and got chicken tender crumbs. When asking the employee to remake it he scoffed and said "I added extra". Also found a pubic hair in my honey mustard. Count your fucking days wingstop. read more

Wingstop - "Boneless wings" - Chicken Wings Near Me - Capitola, California

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Walked in and said they were only taking online orders. Lazy ass hell they couldn't even take an up front order

I'm happy Wingstop is in Capitola now. Honestly the quality is hit or miss, but when it hits... it hits. The 4 stars are really based off when they're good. Service is okay - some employees are friendlier than others but I'm not gonna drag them on that. Order pickup instead of delivery - there's nothing worst than waiting 40 min for your delivery just for it to be wrong. read more

The customer service is completely unacceptable. Waited way too long for my order and the music playing was some sort of hardcore gangster rap. The people behind the counter have no idea what there doing. Never coming back read more

I was missing my fries from my online order pick up even though I only ordered one meal and an extra side. Extremely disappointed when I got home and did not have it. read more

Ordered via doordash and they got the order wrong. They were also very salty and not the best. So sad :( Hopefully it'll be better next time! Hoping for the best read more

got most of the order wrong and got food poisoning. Took a while with the order and it was overall just not great.

Ordered bone in wings and got ZERO flats. Despicable. Shame on this location for tarnishing the Wingstop name. read more

Wingstop - All drums, zero flats. - Chicken Wings Near Me - Capitola, California

This place takes short cuts . They cook a lot of chicken so they don't have to do it on the fly causing customers to eat old hard dry chicken and they hardly coat the wings with sauce. It's sad cause when they opened it was great but also had a different staff. The lsat four times I ordered it was the same result old dry chicken with sparse dip chicken. read more

We ordered two combo orders, 10 piece and 6 piece to-go, and requested side of veggies for the 6 piece. Employee assured us we'd be given veggies despite order screen indicating two side of fries. Waited a fair amount of time for it. The employee brought our food to us and mentioned that he forgot to ask our name. We checked our bag, noticed two side of fries, no veggies. We waited about a minute longer for him to pack veggies, and let us keep both sides of fries. We left, drove home, and found we'd not been given the 6 piece. We called four times on our drive back to this location hoping to request our missing order be prepared and ready to pick up before we arrived, or at the very least explain our dilemma. None of our calls were picked up. The customer isn't required to check their order and they should not have to. We know what we ordered at the POS, the POS order screen, and receipt we were given is a visual confirmation of our request. The expectation from there on is that the employees read and confirm the orders as they're prepared and served. We arrive back at the location, which had no other customers waiting at the time by the way, show the receipt and ask the same employee to fulfill our missing order, which he did so, surprisingly fast, but gave us an extra four pieces instead of only six. We decided to just dine in since our food was getting cold anyway. The 10 piece wings were too dry, and along with the fries, lacked little to no seasoning. I noticed their store phone, although silent for some reason, kept receiving calls. They kept helping the delivery drivers walking in without answering any of the calls. Things to keep in mind when considering this location: -they don't confirm completion of to-go orders, possibly take-out or mobile orders as well -they don't care to answer phone calls -they prioritize quantity over quality read more

I would give this zero stars but I can't. He refused to remake my chicken all he said was "I put extra tho" I don't care you put extra they taste like absolute dog shit. I don't recommend this place unless you want what you did not order read more

Wingstop - Chicken size they all look like this - Chicken Wings Near Me - Capitola, California

Beyond horrible service. First their soda machine was not ready spraying my wife. Then they told us they didn't have any ranch ready and if we wanted to wait or choose a different sauce. We said we would wait. Then they proceeded to make us wait over 10 minutes for ranch that should have taken less than 5 minutes. I know because I use to make it. They then prioritize door Dasher orders over our letting our food sit. When we got upset they rushed the ranch and put it in carelessly spilling the ranch. I want my refund because I did not pay to to have my food sit there and then spill the item you forced us to wait to long for in the bag ripping us off of what we paid for. read more

Wingstop - Chicken Wings Near Me - Capitola, California

Love the 41st Wingstop easy fast service lawyers always know what they are serving what they're doing. I really enjoy going there than other Wingstop because it seems that go the fastest. They really know what they're doing. read more

My daughter loves Wingstop, and I don't think the $18 combos are that great of a value. The one time I did try them, wings were dry leading me to think they're fried from frozen. But that aside, the service is a joke. They must share the same staff from their neighbors Dominos. The last three times I've ordered, order sat for 10 or more minutes. Twice the bagged order sat as I pointed out that it might be mine, and minutes later, yep. My order after all. App said order was ready, it wasn't and another 15 minutes later, they informed us that actually it was done, 15 minutes earlier. I'm growing tired of the , "My bad bro". Done with them. read more