This is an update to my one star delivery review. Turns out that Wings Out is actually a captive food organization inside of Dave & Buster's. There's a story, and a reasonably happy ending to all of this.
I was able to figure this out because when our order got short by a significant amount of food, I went looking to see if I could get this resolved at the restaurant. meanwhile, DoorDash was failing significantly (doorDash resolution when called was to offer an "email within three hours".)
The Wings Out address that is shown online doesn't actually exist as an independent address. Wings Out also does not post a phone number for the local store.
I figured out the location and the tie into Dave & Buster's when I got back home after my first failed search. Looking carefully at the map of the local mall, and not finding any such a suite number, I guessed at the overlap.
I called the Dave & Buster's in Thousand Oaks in the Janss Mall and their staff both confirmed Wings Out was inside the operation, and was smart enough to kick my call to the general manager. I'll give the front line Dave and Buster staff credit for problem-solving.
Meanwhile, their general manager, Nick Wilson, deserves some real credit for solving the problem. He offered to have the missing part of the order remade on the spot, ready to go in 15 minutes.
I walked in the front door as Nick was walking up the main aisle with the to-go order in his hand . He had doubled the missing Wings Out order at no charge.
We had time for a little chat about how well his crew and Nick himself resolved the problem, and I thanked him for his effort. BTW, the wings are really good. read more