You want to know who is the absolute BEST at his job? Ryan, hands down. You want a knowledgeable,…read morehelpful, charming and patient teacher of all the things to do with Leather. Ryan is the Guy. You won't regret it ~ you can feel the love that he has for his craft ooze from his soul. *****

Very nice gentleman helped me with a belt. However, the…read morestore lost a star because there was another lady working in the store today who was hanging out in the back not dealing with customers. I waited until the kind gentleman was done with his 1st customer & then he helped me. As he was helping me another customer entered the store. As I was about to pay, the lady finally came to the front of the store, but only to tell the the male staff member to help the person who came in behind me & then she walked away again. I figured she must be the manager because she was telling her fellow employee what to do. So I asked her if she was the manager because I wanted to make a point of telling her how helpful her employee had been to me. She said she was not & then went back to her phonecall. This lady really soured an otherwise pleasant adventure to your establishment. I hope the actual manager will have a stern word with her about optics & customer perception.

They did a PERFECT JOB doing alterations on my very expensive German made goats leather lederhosen…read moreshorts. I wanted to find an expert who would make sure that my one of a kind leather piece was perfectly altered for a better fit. I could hot be happier with the service. They are flexible responsive and easy to work with. I highly recommend them for expert leather alterations. Not to mention a really pleasant person to work with!

I brought in a very nice leather jacket that the previous owner had butchered by folding the…read moresleeves under and gluing them in lieu of hemming them. I wasn't hopeful, but Original Leather Factory did an amazing job of repairing the coat. He cut the sleeves off mid-forearm, and added cuffs. It looks like the sleeves were intended to be this way. I'm blown away. Amazing work.

This is a small leather goods store that is somewhat misleading from the outside. My husband and I…read morevisited them after seeing their add in Vancouver magazine over a year ago. They have now relocated to Robson street and Hornby (near Mac cosmetic store). Here's why I think it's totally worth visiting: 1. Not mass made: every piece is slightly stained differently as all is done by hand. They take leather goods to a whole different level. 2. If you're interested in good quality vs. being a brand whore: real calf, Python, crocodile for a fraction of over priced LV, etc. 3. Non pretentious atmosphere: if you're waiting to be ignored, or greeted by someone who has no clue about details, wrong place. (You can go to Holt Renfrew for that). There are only four people who work at this location and very well versed in all leather and upkeep. 4. On going customer service: my husbands sole go worn down more so than expected over a year. No issue! Carlos is sending them off for some TLC to their cobbler for a fix up. 5. Price: don't come here if you're looking for something under 200 dollars. This is unique wear, and you can feel the quality. Rest assured that you may be spending 400 dollars on a pair of shoes, but you're getting even more quality than you're paying for. 6. Come here and support this wonderful business and don't get scared by some of the very "loud" pieces at the window.

From the owner: Xixo (Shee-Sho) meaning well done in the Nahuatl language of Mexico's Aztec people offers artisan…read morehandcrafted leather shoes, boots, jackets and accessories for men and women in casual, dress and western styles by Cuadra.

I asked my friend who works with leather if she could recommend a shop. I also have a seamstress…read morefriend who recommended I go here. I have a leather motorcycle vest that needed expanding. I walked into the shop totally clueless, asking about leather scraps. The shop guys working there were super helpful. Assisted me in finding the leather piece that I was looking for. I really like this shop, it's full of leather and tools and accessories for working with leather. Not that I do, but if I have to go back to get leather or anything like that I will go to this one. Staff very helpful and friendly.

This place is awesome for your leather crafting needs. I've purchased from their website before…read morethen came in the store and I have to say that it's a great find. Staff were super kind, helpful and knowledgeable. Great quality materials and lots of varieties to choose from. After buying months worth of supplies, I'm already finding an excuse to come back... Another thing that I liked about this place is the ambience. You walk in a shop but it doesn't have that luring/ retail feel... and the scent of leather really gives you such a high... Highly recommend this place!

Gave 1 star cause I had to. Purchased my boyfriend a pair of work boots for his birthday at the…read morecost of almost 400.00. He has previously worn tradesman style boots from Red Wing that worked fabulously for him for almost two years. I went in seeking help as I have never purchased these types of shoes before. I was going to purchase him the boots he previously purchased as they were awesome quality, lasted forever and through anything, including all types of weather, and I was conned and convinced into purchasing the King Toe 8" boot instead, as they were described to me as 'better' in every way, shape, and form (literally). I did not mind spending the extra money as I care more about the protection of his feet. I was helped by a gentleman in his 50's, smaller beard, and an injured back or knee, who spoke to me about his long haul career and he was so helpful with information about what worked for him. I expressed this to the manager, Christina, at Red Wing in Langley, BC, who insisted I just made up a whole ass employee, and then insisted I was being helped by another customer as they have never had an employee that fits that description. Less than 5 minutes later, it turns out she 'remembered' that the owner of the store used to long haul, is in his 50's, and supports the store when in BC. I was conned into the more expensive but absolute garbage boots by Trevor, the owner of Red Wing, Langley. Nice! I am not kidding you when I say the boots are falling apart in less than 7 months of wear and unfortunately, Christina has just told us that they are not covered under the warranty as they are not a manufacture defect, simply regular wear and tear. I am wondering how his cheaper and older boots held up almost 4x longer than the more expensive boots I was convinced to purchase. I felt like an idiot in the first place shopping in this store as a 27 year old female, and I was actually really impressed with how I was treated in there. However, the guys (Trevor and Joshua) were so polite because they knew they could drain every dollar they wanted out of me as an uneducated woman who has never purchased a pair of steel toe boots. Purchased November 10, 2022. Boyfriends birthday - December 5th, 2022, first day of wearing the boots. Todays date - July 3, 2023 These boots have lasted no longer than 7 months, and he was accused of just being too rough with them, the stitching is his fault, the soles falling apart are his fault, and the fact that water seeps into them already are his fault. The manager told me a story about a customer who pulled a shoelace on one boot with the other and ripped the whole top portion of his boot off. I'm sorry, but WHAT!? if anyone is stitching leather together, I would fully expect it to be stronger stitching than that. Are heavy duty steel toe work boots meant to take a beating, or no? I'm confident the quality of 'leather' they are using is no better than what you would find at wal-mart; poorly stitched, poorly manufactured. Period. Photos below for you. Might I add, my boyfriend is not in concrete, construction, or anything that could remotely do this kind of damage to a shoe. He drives a tow truck, which is labour intensive, yes, but many hours spent driving. He's been in the industry for 9 years and is 26 years old, he has always invested in proper certified equipment, including his footwear, for years. I expected much much better from Red Wing, especially because he loved his older Red Wing boots. Neither of us will ever buy another pair of shoes from Red Wing.

Impressed with the friendly customer service we received from manager "Christina" ... what a…read moredifference after visiting a local competitor store! (Their staff were rude and unapproachable) Bought (on order) preferred and specific $400+ Red Wing Safety Boots, will purchase insoles upon return for fitting. Needless to say, it was worth the distance to go for the attentive assistance from this Langley Red Wing Store. Both Christina & Josh were very helpful.

I don't shop here often, but felt like I had to write this. Came here last thursday to see jackets…read morethat were sale online. This staff with long hair helped me trying on and I felt comfortable shopping around the store for fall/ winter jacket. As a result I bought this military jacket and belted parka while both of them were on sale. I decided coming back here to return military jacket knowing it's high maintenance and being too trendy. Therefore I went back just to return that jacket and decided to keep my parka instead of buying two. I saw the same staff from last week and didn't bother saying hi or anything. Maybe she had a bad day or afraid to lose commission from sale I think. I got helped from another lady at the counter who was more nicer and approachable. She asked if I wanted to look around other sale items and decided to do it after returning the jacket. So I got refund since it was within 2 weeks return period. I was happy about that. However I didn't feel very welcoming on my visit today and really didn't like the stare from one staff. She really needs to learn how to be professional at work and be helpful instead of being grumpy.

I recently acquired a vintage leather jacket and I needed to get some leather protection creams and…read moresprays. I trust this place since they specialize in leather jackets in the mall. The lady at the til was helpful, polite, informative and she recognized that I was having a bad day and gave me a hug which was a sweet small gesture that went miles with me. The price for their brand of leather protection creams and sprays were extremely reasonable compared to some of the shoe places in the mall that were charging slightly more with not enough ml's to show for.

She is great at what she does no B.S . She does some of the…read morebest work I have ever seen or had the privilege to wear. Custom means custom, what do you want ,because she has the talent to accomplish it. I have had 2 sets of custom chaps made by her as well as 2 jackets( for me and my old lady) 20 years of riding and wear and tear put into these items and still holding up better than any junk you get off the shelves that much I can guarantee. I need to revisit her to get a touch of stitching redone around the cuffs and the zipper tag has gave up the ghost . Thanks Linda for a quality product . Regards Paul

The owner Louis, is extremely rude and arrogant. My nephew shoveled his sidewalks due to the recent…read moresnowfall. They struck a deal for $20.00 per hour and it was completed in 3 hours. My nephew asked Louis for his pay at which time he was told not to bother (LOUIS) and come back the following day. So my nephew did, believing that he would be paid at that time. Louis told him that it was the landlords responsibility to pay and that he would not. My nephew told him that it was him(Louis) that made the deal so he should pay and get the landlord to re-reimburse him. Louis basically told my nephew to get lost so my nephew walked away. I think my nephew showed great initiative by doing honest work and at the very least should be paid an honest wage!! I personally wouldn't spend a dime at the business of such a deceitful and dishonest individual.

From the owner: Leather not only looks great, but is strong and keeps you safe on the road. Bikers have trusted…read moreleather for over a century for providing protection and coverage that's durable and long-lasting. Come to Louis Leather Shop & Motorcycle Wear in Maple Ridge to get yours.

Greatest experience in shoe customer service. Employee was friendly, engaged, and extremely…read moreknowledgeable. They can also measure your feet with computer precision!

Been here for what seems like years. Located in a plaza that most ppl breeze by on way to Bellis…read moreFair, the first major right turn. I bought a pair of their casual work shoes, simply for ball hockey, even this has more than enough protection. Other models have the real steel toe. Nice compact layout, a bit smaller than the Mt. Vernon store. Like how they have their own 'Dr Scholls' ortho, looks more sturdier. Good service here, and great products.