Had the pleasure of speaking with the owner when making my reservation. There was a glitch while he…read morecompleted said reservation so he took my number, continued to work on it and messaged me my confirmation number. The room was immaculate...baseboards and all, ha. Comfortable for my dogs, husband and myself... Left too early for breakfast but still, Highly recommend...

I attempted to check in at the Best Western and was refused service simply because I live locally,…read morewhich I found both shocking and offensive. Nowhere on their website or booking information does it state that local residents are not allowed to rent rooms. If that is truly their policy, it should be clearly disclosed before someone takes the time to book or show up expecting to stay. The front desk employee was rude, dismissive, and completely unprofessional while explaining this supposed policy. Instead of handling the situation politely or offering any kind of reasonable explanation, I was treated like I had done something wrong simply for living in the area. As a paying customer, being turned away simply because of where I live was frustrating, embarrassing, and completely unacceptable. Policies like this should be clearly stated up front instead of surprising guests at the front desk after they've already made plans. Because of this experience, I will never rent a room from a Best Western again--even when I'm traveling on the road. Customer service and transparency clearly aren't a priority here.

Gross rooms and even grosser management…read more Mind you I had done a cross the country road trip and back in 3 weeks staying at all Hilton hotels and this was my last hotel and last night on the road! I booked and checked in 1/1/26 after driving all day. I originally booked and selected a first floor room through the Hilton app and when I received the digital key it was for room 302. I called and Annette told me over the phone the owners would pay the cleaners on the holiday so none of the 1st or 2nd floor rooms were clean or available. Cool. I arrive and go to my room 302 located right in front of the open area ice machine. And immediately can hear multiple people stomping around upstairs. Not to mention the grossly stained carpet. I called the front desk and asked to be changed rooms because of these things. She moved me to 304 right next door that was just as dirty and had dirty dishes in the dishwasher. I called the front desk again and told Annette I told her given that both rooms were dirty. I didn't feel comfortable sleeping in the bed given visible areas of the room were dirty and both rooms were so musty, and smelled it like mold. She apologized and I met her at the front desk. She told me she'd leave notes for her boss and gave me a piece of paper with the managers contact info so I could get my stay refunded because I did in fact not stay. The next morning I called the manager Cherie and I received attitude from the start. She said Annette didn't leave her notes so she needed to go see the rooms herself after asking me what was wrong with them. She claimed the cleaners only leave the dishes clean and insinuated I was lying. I told her I took pictures and had no problem coming back to show her if necessary. She told me that wasn't needed and she'd call me back then click. She hung up. She called me back about 30 minutes later, and offered me 5000 Hilton points but told me they wouldn't be refunding my stay. Not what Annette had told me or I wouldn't have gone on my way so easily. Honestly this is the WORST HILTON I've ever attempted to stay at and the manager should get a new job because she certainly isn't good at customer service.

This hotel is located right by the freeway off and on ramps which may be convenient for some, but…read morean annoyance for light sleepers. I requested a room on the fourth floor NOT facing the freeway when I booked online AND checked in. So I was surprised and confused when I entered my room that faced the freeway. I didn't sleep well due to all the big rigs accelerating and engine braking. The rooms were nice and clean and the bed was comfy and bed bug free. The free breakfast was decent, it kept me full until lunchtime. The WiFi was strong and free.

My family and I stayed here for 1 night to break up our drive from Arizona to Vegas…read more The room was spacious for the 4 of us with two queen beds, a small living room area with a desk and fridge, and two bathrooms. The AC unit made some weird sounds but we were tired enough we all fell asleep ok. They offer a complimentary breakfast which makes it super easy and quick with the kids. They had the usual offerings- fruit, yogurt, oatmeal, cereal, juice, coffee, eggs, sausage, croissant breakfast sandwiches, bagels, toast, pastries and waffles. We filled our tummy's and hit the road to our final destination, Las Vegas!

I've been to A LOT of Marriott properties, and had no issues here. Requested an early check in,…read moreand they were able to accommodate. :) Our room was sparkly and clean. The hotel and grounds looked fresh. The breakfast was probably the best part, as they worked hard to keep the line stocked. I would definitely stay again.

Excellent stay, great hospitality, awesome owners with an adorable rescue dog. Great location…read moreright off Route 66, walking distance to Walgreens and a steakhouse & bar. We stayed in the former Elvis room (now the road trip room), which was renovated recently on a reality tv show. The design of the room was pretty chic and cool but pretty different from the other rooms around (the show only did 2 rooms). It was clean and decently maintained, and the bed was comfortable. The important thing though is the owners are just such nice people. I had a call that was pretty pivotal to my career, and since Wi-Fi was not ideal in our room they let me use the hotel lobby for two hours so I don't miss my big career moment!! So much gratitude for their flexibility and kindness. Overall, such a unique stay with interesting history. You must check this out if you're on Route 66!

I find it unbelievable that anyone would recommend this place! The bathroom left a lot to be…read moredesired, so much so that we didn't even want to use the shower! We almost cut our losses and just left, but the bed was clean, so we stayed for the night to sleep.

Really like this place. Super nice room, great breakfast and indoor pool/hot tub too. Located…read moreright in Kingman's main retail/restaurant zone.

Worst stay ever... I go into my room and find a sewage-like odor. I tell Peggy about it and she…read more-without saying a word- hands me a bottle of air freshener. It didn't work and a few hours later I ask her -while she's sitting down reading- for a different room. She declines and after demanding that I get another room she telephones the police. I later find out that she's done this before. The manager wasn't helpful either and got incredibly defensive of Peggy.

Absolute Garbage. I…read morebooked a "large king room with a sofa bed" and was immediately met with problem after problem. When we arrived, the front desk informed us that the entire building of room had no heat - the heating components were out of order -- and with nighttime temps dipping into the low 40s, that was completely unacceptable. I asked if they had any alternative options, and we were offered a "handicapped king suite with a sofa bed." We accepted, hoping it would at least meet the basic description of what we booked. When we got to the room, we quickly realized the "sofa bed" was not a sofa bed at all. It was a tiny, uncomfortable couch (as pictured below). I went right back to the front desk to explain the issue, only to be told that they don't actually have sofa beds at all -- just couches that "people sleep on." Completely misleading and unacceptable. On top of that, the king bed was extremely soft, sagging, and offered zero support. The entire room felt old, outdated, and neglected. After just 30 minutes of trying to make it work, we checked out and found a different hotel. Save yourself the headache. This place is absolutely not worth your time or money.

Overall not so bad a room, but little beat up, old and out dated. $200 a night…read more How much does a little paint cost? The issue is there is no internet service at all. Really none. As with most hotels WiFi is included. BW advertised it as such their sign boldly state free WiFi. Front office of no help and clearly aware of the problem. Front office gave no. to call and I was 98 on the hold list. Many choices in Kingmen, pick something else.

Clean, friendly service, continental breakfast, welcoming lobby…read more Rooms were clean, stocked with basic toiletries. There's an indoor pool, which we didn't use. A water fountain to refill your bottles. The continental breakfast was great! A great variety of hot and cold items, fruit, coffee. Seating area for breakfast is limited, we had to sit on a sofa at the lobby. But that's ok. Will return if we are ever in the area.

Absolutely Zero Stars! The wife booked a reservation here…read moremonths ago for the family (husband, wife and four kids). Last minute we had to bring our small dog. Forgot to add it. But the aftermath of it; constant messages that our dog was "loud" and barking. We came back to calm her down and sing the pet policy and pay the charge. Well we did that and went to the Grand Canyon. We then get texted that the dog is loud and that someone even called the cops. They even kicked us out. And then try to add charges on top of charges. Like if the manager Veronica went on a personal hiatus. Well, this is a very first. We asked a few neighbors about the dog, and they said that they never heard anything. This Veronica lady needs a husband and kids. And fun. Someone take her out please. For the sake of all humans and pets. Thank you. Ps Veronica, we took pictures of everything before we left...you should change your name to La Yorona.

This Holiday Inn Express was just okay. While the staff was friendly and the location near the…read morefreeway was convenient, nothing about the stay really stood out. Breakfast was standard, but the pool area was a major disappointment. It was poorly maintained--we actually saw a dirty bandage at the bottom, along with sediment from the pool floor, which appears to be eroding. Not surprisingly, we didn't see a single guest using it during our stay. It's a fine spot if you just need a quick place to sleep for one night, but for a longer stay, I'd suggest looking elsewhere. Good Luck!

Second time staying here in many years. Exactly what you would expect from an HIE. Clean and comfy…read morerooms, decent breakfast, good value.

This place is cool. It just got an update. Very clean and nice rooms. The outside is cool. It's a…read moreneat Route 66 hotel.

First of all, the exterior of this hotel is super cute with all the murals painted by the husbands…read moreand wife. The beds were a tad too soft, but not too bad. I wish they had black out curtains, so I could have slept in a little longer, but alas no. The person who checked me in was very friendly and very thorough, even though we got there late at 11:30pm. The parking lot was safe, we had left all our stuff in our SUV and my cousin had his pickup truck stacked with stuff just covered by a tarp & it was all still there in the AM. I had my two dogs with me and there is a little dog run on their property as well. Oh and free wifi and parking. For $79/night, this was a great option!

We decided to cruise up for some lunch, glad we did, it was a beautiful early March day and being a…read moreFriday there were no crowds and no traffic. The place has their service nailed down. The staff were amazing, and as friendly as you could be. Super attentive, polite and downright pleasant on all levels. Couldn't have been better. The food was good, they were out of a few basic items, but that's ok, we made due and still had a great lunch. The prices are reasonable when you consider they are "the only" place in town, literally. The portions were fine, and everything was fresh. Having a full bar is key. Beers were ice cold! Bathrooms were clean and tiddy. We will be back, for sure.

We had lunch there when out on a Saturday drive. Great service, very friendly staff, and fantastic…read morefood. Really can't ask for more.