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SpringHill Suites Kingman Route 66

3.9 (117 reviews)
Open Open 24 hours

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Bed bug we took to front desk which they have not refunded us for our room (412) that we didn't even sleep in.
Zyra L.

Regarding my family's stay at the Kingman Springhill Suites location on Saturday, October 4, 2025. We checked in late that night into room 412 and we did not sleep in the room overnight. We were only in the room for a few hours after finding live bedbugs. We immediately left the room and started to bag our things at around 3 am in the lobby. We waited extremely long while the front desk attendant was missing from the front for at least 30 minutes. A huge inconvenience while having to pack our belongings into trash bags to prevent bringing an infestation into our home. On top that it was the night after my wedding with our 5 children in the lobby at 3 am. Absolutely unacceptable as I have stayed at many Marriott hotels for years, this has been the worst experience.  We had to stay at the Holiday Inn Express across the street and didn't get our children into bed until 4:30 am. Now we are having to spend more money and time on an issue that shouldn't have occurred. This is with no help or assistance from your staff to remedy the issue. The next morning on Sunday, 10/5/25, I spoke to general manager, Shanena, which was another waste of time since she couldn't issue the refund either. We waited to leave that morning to ensure to speak to her not only once but twice. Since your staff is unaware of the time of day that their manager will be in. I get the run around and time wasted. She is the general manager of the establishment. Why is she unable to resolve this issue? She then explained that she had to talk to another manager to be able to issue the refund and reassured me that she would be contacting me that day. I did not hear from her. I called her the day after on Monday, 10/6/25 which she said she has not been able to talk the next manager in line, but would be contacting me. Again, I did not hear from her that day. On Wednesday, 10/8/25 and I spoke to Jade at the front desk. She said Shanena was unavailable again and she told me she would continue to reminder her general manager to resolve the issue. Now it is Saturday, 10/11/25 and I haven't heard from anyone. The fact that this has not been resolved since checking in on Saturday, October 4, 2025 is unacceptable and shows that Springhill Suites in Kingman Arizona has poor management and atrocious business practices. This establishment is subpar and does not meet the expectations of a Marriott hotel. This issue needs to be resolved immediately. This business has not only wasted my time, but my money.

Dave W.

A quick road trip can equal big fun if it's done in the right place. We just wanted to get away and fast (no, not running from anything specific, just the normal everyday humdrum). Springhill Suites, which has a pretty good reputation, was the most appealing option at the time. I sprung for the extra dollars for this hotel. Being somewhat of a Marriott loyal, i knew they had high(er) standards.....well, at most properties. Being from Vegas, my expectations were higher than the higher i expected. Let's share an uncomplicated list about the experience: CHECK IN: Well...the digital key they advertise doesn't get sent, and you have to visit the front desk for regular keys anyway. Front desk employees don't know why and didn't even touch the subject when asked. They couldn't recommend any bars or restaurants, and after telling me to look them up, i asked if calls from the room were free to do so. Guess what? they couldn't answer that either. I think they are just relegated to sit there and occupy space. ROOM: The room was ok, there were some "Un-Marriott-like" things like a cracked power outlet, severely worn chair with chunks missing and holes in the shower from where an old soap dish was but those were about all the negatives. Everything else was pretty well maintained, and the bed was very comfortable. POOL: Well.....the temperature was very warm and nice, but the cracks and other imperfections were obvious. This pool hadn't had any maintenance attention in a long while and was desperately in need. LOBBY/BREAKFAST: The public areas were pretty clean, Breakfast is a requisite of the experience and is exactly what you would expect (maybe a touch more) . FINAL THOUGHTS: It wouldn't be up to the Marriott standard in Vegas, but in Kingman, i think this would be a great option for someone wanting a nicer hotel than what's up the road. I'd have no problems coming back and staying.

Paid for queen sized bed but got double
Michele B.

Paid for two queen size beds but got 2 doubles. Brought this and the fact that the toilet wasn't really clean to the front desk. Their answer was they would refund our money and I could find another place to stay. I requested they call other Marriott brands in the area to see if they had availability. As it was late at night, we fell asleep waiting for the front desk to reach out to us. Love this Marriott brand but would not recommend this location

Kristina T.

This SpringHill Suites is a solid place to stay at in Kingman. The hotel seems fairly new, and my room was in good condition. All of rooms are suites so they are all spacious. All rooms also come have a West Elm trundle bed, which is a nice bonus to have. Amenities include a gym and indoor pool. I was crashing here for the night so I did not use any of the amenities, but I did enjoy the free breakfast buffet in the morning. It is nothing fancy, but it is a decent spread of food to fill you up: eggs, a protein, spinach, yogurt, pastries, and fruit. Internet and parking are free, and pets are welcomed for a fee. This location is super convenient. It is close to the freeway, and it is only a few miles from downtown. This is a good spot to stay at, whether you are solo or with your entire family. The spacious rooms, trundle bed, and free breakfast are a huge plus for the families though. Either way, the room rates are very reasonable for the value you get.

Junior L.

Awesome stay. I didn't want to leave. We are driving cross country for a move with our French Bulldog during COVID. That's all you need to know. It's been interesting. Our arrival time was super late, but the folks here were very accommodating with our check in and out time. Overall, I can't say one bad thing about this place, And that's okay! The staff is amazing. The rooms are really nice and most importantly, very clean. They were able to hook us up with an end room on the first floor do our high maintenance Frenchie could do his thing outside. Oh...and the AC is nice and cold. What else do you need? We did have to pay an extra 50 bucks for a pet cleaning fee, but that's expected. Well done.

It's new and comfy. Rooms are nice and comfy.

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Spacious and clean. Very comfortable. Convenient. Staff was great . We stayed in several places on this trip this was one of the best.

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Ask the Community - SpringHill Suites Kingman Route 66

Review Highlights - SpringHill Suites Kingman Route 66

The check-in guy was super helpful and friendly, my room was clean and new, with a bright, modern look to it, and breakfast was delicious.

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Angle was great until we signed the dotted line of the mortgage docs. Then everything in our new…read morehouse started to break. When the dishwasher started pouring water about 3 months after we moved in I had their maintenance person come out. His name is Curtis. He told me it was clear that there was "never any water here" and that if I wanted to me taken seriously I needed to provide video evidence. As if I was lying about the flood and actually wanted that rude man in my home. When they come to "fix" things the work is shoddy. The superintendents are rude and honestly, not very knowledgeable. Many of the things that were wrong in our house should have been easily seen by a seasoned super. We had broken cabinets that took months to fix because there's apparently only one cabinet guy they work with. And the cabinet company, warranty department and superintendent all played pretend like I hadn't told them the cabinets were broken. The warranty manager Lark doesn't like any conflict so you HAVE to stay on her to get things done. Their maintenance man Curtis is no longer welcome in my home. I've sent emails detailing this service and requested they be forwarded to a supervisor and no one from Angle has bothered to contact me. Just know, once you buy, you're on your own despite the promises they make! Oh and our AC unit is way too small for the house and can't keep up with the heat to maintain temperature and their warranty emergency guy Jeff said it's "totally normal and everyone says the same thing." It's really a big joke. I'd find a different builder if you can!

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Best Western Plus A Wayfarer's Inn and Suites - Bathroom Amenities

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(221 reviews)

$$

Had the pleasure of speaking with the owner when making my reservation. There was a glitch while he…read morecompleted said reservation so he took my number, continued to work on it and messaged me my confirmation number. The room was immaculate...baseboards and all, ha. Comfortable for my dogs, husband and myself... Left too early for breakfast but still, Highly recommend...

I attempted to check in at the Best Western and was refused service simply because I live locally,…read morewhich I found both shocking and offensive. Nowhere on their website or booking information does it state that local residents are not allowed to rent rooms. If that is truly their policy, it should be clearly disclosed before someone takes the time to book or show up expecting to stay. The front desk employee was rude, dismissive, and completely unprofessional while explaining this supposed policy. Instead of handling the situation politely or offering any kind of reasonable explanation, I was treated like I had done something wrong simply for living in the area. As a paying customer, being turned away simply because of where I live was frustrating, embarrassing, and completely unacceptable. Policies like this should be clearly stated up front instead of surprising guests at the front desk after they've already made plans. Because of this experience, I will never rent a room from a Best Western again--even when I'm traveling on the road. Customer service and transparency clearly aren't a priority here.

SpringHill Suites Kingman Route 66 - hotels - Updated May 2026

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