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    Wing Shack

    4.1 (8 reviews)
    Open 10:30 am - 10:00 pm
    Updated a few days ago

    Order Wing Shack Takeout or Delivery

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    Ask the Community - Wing Shack

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    Firehouse Subs

    Firehouse Subs

    3.5
    (100 reviews)
    0.4 mi
    $

    Food is always amazing as always! My server Rox was spectacular and was so very kind and helpful!…read moreShe made my day just by talking to her! So full of energy and humor that made the experience very enjoyable. Will be coming back just to chat with her and get the best sandwiches around!

    Firehouse Subs Missing order…read more On November 24th, my wife walked into Firehouse Subs to pick up an order she had placed on the Firehouse website. Our food was not there. We found out that DoorDash had picked it up and delivered it to their customer. We found this out because the customer had called us, rather than rectifying the situation. The manager at Firehouse refused to remake our food or issue a refund. He told her there was nothing he could do and that she should request a refund online. This compounded the incident with poor customer service. We immediately notified Firehouse Subs about the issue. Jessica was quick to respond. However, she also said there was nothing that she could do as the store's POS system processed our payment. We therefore would have to get the refund from the store. Jessica added that she would forward the information to the store's ownership and management. It's been months, with no communication from the store. They took our money and did not provide us with food. That is theft. And to add insult to injury, their customer service was horrendous. We had already taken the matter up with management on site at the time, and do not wish to waste any more of our time. Sixty dollars is not much to us. But to others, it may be a lot. The reason why I am writing this review is the principle of this matter. What they did is wrong. According to feedingamerica.org, 20% of Americans are living with food insecurity. I said that $60 is not significant to me. However, for the 1 in 5 that it is, I am leaving this review. Edited to remove personal information Fwd: original communication with Firehouse Subs Char Nov 24, 2025, 2:32PM EST Issue: Mobile Order - Restaurant Didn't Have Order Order Details: Pick-up 11/24/25 11:24 AM Comments: Went to pick up my order to find out they gave my food to Doordash. Talked to the manager, he refused to remake our food. The manager informed us that we have to apply for a refund through the website and then walked away. Items: [][] Jessica (Firehouse Subs) Nov 26, 2025, 11:20AM EST Hi there, Thanks for reaching back out! I am very sorry to hear that you have not yet been contacted by the store leadership for a resolution. I can understand you wanting a swift resolution, and this is not the experience we want for our fans. Unfortunately, I do not have a time frame for when they will contact you, but I have updated your case and it has been escalated to the restaurant management team. I have also requested that they follow up with you about this as quickly as possible. I have also alerted the store manager, letting them know that you still have not heard from the store yet. The leadership will try to contact you through your cell number, so please look out for unknown number calls that you might receive.   For the quickest resolution, I recommend you contact the store directly as they have the tools to resolve these issues. Once again, I am wholeheartedly sorry for the inconvenience caused and the Firehouse Subs family hope to serve you better soon. Thanks, Jessica

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    Wing Shack - chicken_wings - Updated July 2026

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