Was a little disappointed. This was my first visit. There were two staff and no other customers…read more No greeting, no asking if I needed help, no offer to order something they might not have, no interest in what I decided to buy or suggestions for other things. Just took my money at the register. Would like to patronize local businesses, but I've gotten more response and help online. This review was originally posted as from San Francisco, CA, but I am local where this business is.

Great music store!…read more So many beautiful instruments (guitars, banjos, violins, etc.) available to rent or buy. A terrific selection of instructional books and sheet music for those instruments. And just about any accessories you might need (strings, straps, resin, etc.). The staff were super-friendly and helpful. Definitely worth checking out for anyone into music!

I am a little bias as I am related to Phillip Lai. That said, his lessons speak for themselves; and…read moreafter only a few weeks of lessons, I can't imagine any parent or young artist disagreeing. You can ask for references or get a CD of his recitals which he'll happily provide to any skeptical prospective students. I've known him all my life and I cannot remember a time when the piano was a difficult skill for him. He is truly talented musician. Unlike others who are talented and can't understand why piano is difficult, Phillip knows how to explain the concepts and identify why a person is having trouble. He has a very results oriented method to teaching that differs from typical, stodgy approaches approaches. There are two things that clearly identify his talent in helping students learn this skill. 1) A recent recital had students of all ages (5-85) happy to show their skill in public. Some had only been taking lessons for 1 month. They all were able to complete a full song - of their choosing - and show well in public. 2) His students are happy both going into and coming out of the lesson. It is clear that Phillips enthusiasm is contagious. He knows how to get kids to embrace the joy of the instrument and that ultimately encourages them to practice and improve their skill. 3) He is extremely good with kids of all ages. He recognizes that you are asking him to provide a service. He spends time getting to know his students, what they are trying to accomplish and how to get them to that ability to accomplish this goal. The one downside that I would mention is that due to the popularity of his lessons, he does tend to be fairly booked. That said, I know he works really hard to fit all students in.

A must stop ! Especially if you love guns or guitars!! How…read morethis amazing collection can be in the middle of nowhere is amazing.

Brought an amp for repair. The good news was it was done in about three business days (plus the two…read moredays they were closed) and works great. The bad news is I had to drive three hours round trip, though a nice drive and I saved 20¢ a galloon when I stopped for gas down the road... Talked to a couple of the people there, very pleasant...

Came in to buy a guitar and the manager with the long hair was completely rude! Would give 0 stars…read moreif I can

Long haired man was very rude and has zero sense of customer service. I asked to talk with the…read moreowner and he refused to let me talk to anyone higher than him. I came here to support a small business, be he exemplified why people should drive through a snow storm to Syracuse to go to guitar center instead.

Riverside Music has it all not to mention the wonderful service provided by the owner and his wife…read more Jason specializes in selling instruments and providing lessons from vocal; piano; guitar; yuks; violin; flutes and more, you name it the talent is here. I would love to see him set up a sound booth, studio or reach out and display the talent created. One of the most friendly places you will ever find.

From the owner: Authorized Yamaha Clavinova and acoustic piano dealer. Music lessons just for fun and/or preparing…read morefor RCM exams and music festivals. Full retailer with guitars, string and wind instruments, accessories. Home of the Bert Small Art Gallery. Family owned business.

Mark is helpful and knows his business. They moved to this location 20+ years ago and there is a…read moregreat video of the move on YouTube

Great store and the guy that works there is fairly knowledgeable on a variety of subjects. My only…read moredisappointment was the lack of a proper Horn section.

A local music shop that allows people to come in and just enjoy the atmosphere. With well over 100…read moreinstruments on display, there is something for everyone. We were able to touch and play anything we wanted and the store employee Rob was out of this world helpful. He seemed to genuinely care about the instruments and the people he sold them to. He showed my son a few tricks for his newly purchased mandolin and he even made sure it was tuned perfectly for us before we left. We had such a good experience in this place, we made sure to visit it twice while we were in Ottawa. If you're an officionado of music, this is the place to go!!! If we ever come back to Ottawa, we will definitely come back here.

These are my guy's. I'm unfortunately, only giving it 4 stars b/c there seems to be some unwritten…read morelaw that a music store has to employ a few rude jerks, that I simply refuse to do any business with. Fortunately, the majority of the staff are great, helpful, friendly and even have conversations on mutual recommendations. Also, credit must be given to one individual who has made up for an incident that goes beyond terrible service to neglectful, but the manager took care of that and he has proven to be more hospitable. They always encourage me to try out equipment that they truly think I'll dig. I just refuse to take advantage of their generous nature unless I'm able to make an actual purchase. I have made some exceptions however. I do wish their return policy wasn't so tight, but it's a simple case of "People ruining thing's for everybody else" that have compelled them do so. Great conversations, great prices. Anybody who is criticizing their price range I am compelled to ask where are you finding better? (Aside from one store that specializes in USED gear) Money's tight our economy is in shambles and these guys are doing the very best that they can to keep their stock affordable. I always say, these guys are my hombre's AND I HAVE NEVER USED THAT TERM IN MY LIFE!

Very friendly and helpful. Got a very fair price on a Sigma classical guitar with case…read more Strings are priced as good as you can get online. They have lots of inventory.

Personal courteous and honest service. No upselling here. You get exactly what you need. The music…read moreteachers there as well are world class.

I bought a guitar pickup and the dude did not want to give me the box it cam with it.. Kinda cheap…read moreexperience. considering they sell guitars close to 10k and did not want to spare a box for the pickup.. just put it in a cheap bag.. . i did not go back..

Just checking in from (way) south of the border. I was planning to buy a new Martin from one of a…read morecouple dealers in the US, but contacted Lauzon with a question about the guitar they had listed on Reverb. Dave responded immediately, even though it was after the store had closed, and offered the guitar at a price several hundred dollars cheaper than the least expensive quote form a US dealer. It shipped the next morning, very impressed.