Windstream (aka Kinetic by Windstream) is a bit difficult to deal with sometimes, however, they have been in my experience the best quality and highest-speed Internet service provider in Hobbs, NM.
My router crapped out on me, but getting to that determination took almost a week and an actual technician visit to my house.
The technician was very respectful and friendly.
Chatting with Windstream starts out - per the year 2024 fashion - with a bot. Then you chat with someone who barely makes full sentences sometimes and doesn't clearly explain what they want you to do. At one point I was lost in translation with "router" and "modem" because some are 2-in-1 devices and others are just routers or just modems.
After three different attempts to chat with them on their "Go Kinetic" app at varying hours after the problem continued a couple of days later, the chat line divulged a new screen that read "no agents available." Lol.
The representative who I spoke to on the phone on 4/12/2024 at around 9AM when they finally decided to answer was also very friendly, but a bit unintelligible at times. She was the one who after a 25-minute diagnosis session created a ticket for a technician to come by my house. If you're having a difficult time finding a tech support hotline, it's 1-800-347-1991.
I'm grateful we got it all squared away because I work from home, but getting a hold of them - unless they want me to upgrade - is a bit of a chore. read more