Worst dealership in Windsor (Address: 1275 Provincial Road…read more Windsor) This man was not honest with us. He asked us to pay a deposit of $1000 and when I said I could only do half he agreed. I paid $500 of the deposit, after I did some research I found out that the car I was interested in had recently been involved in a major accident and was considered very unsafe to drive. I told Sam we wanted our money back, and he only returned me $300. He said he paid $200 for the safety but had no evidence to prove he did. In fact, I had called him back 10 times the next morning before he finally called me back. I wanted to tell him I wasn't interested in the car. Save yourself the headache of buying one of his junkyard cars. The man is not honest. He will steal your money at all costs.

Didn't need an appointment at all went there he was more than happy to deal with me. I just caught…read morehim in a lie and he got mad when I challenged him on it said he can't make me happy really said new brakes all around for safety now tells me only front pads. The wipers I had to replace garbage and were supposed to be part of safety also key fobs didn't work another $150 and I only have driven van 200 km. He said it's used what do you want really 8500 I expect at least a proper safety and stand by it. Never buy from Sam he is a scammer absolutely fake safety. Lies right to you with a smile on his face when confronted with his lies he stuttered and becomes beligerent.

We needed to replace the ABS module in our 2011 Ford Edge but couldn't find one as FORD had made…read morethe part obsolete. After 2 failed attempts to purchase one through eBay we were at our wits end. We called every auto parts/wrecker in Canada we could find and eventually came upon J&B Auto Wrecking. Not only did Max source a module for us, he went over and above to get the part to us. We can't thank Max enough and highly recommend J&B Auto Wrecking!

Great place, good parts. Helpful staff. Needed an A/C line…read morecap and saved me having to wait for the dealership to order it.

Sent this to them Can you have someone respond to this…read more Salesperson said he had a unit for the wife and it was agreed she would take it. My Wife came in to do the paperwork on a Chief coloured Willys jeep after her shift at the hospital. It was sold out from under her before she got there. (Was later told it sold earlier that day. Did the salesperson call her or the dealership? NO) Then she was talked into ordering a yellow Willys because the colour she wanted was not available. She sent hours and did all the paperwork for that. Then we were told it would be a while. So we found the same unit At Niagara Jeep but our trusty sales rep assured her it was in the pipeline and not to pursue that unit. Then she got a call and was told by the same guy her order was cancelled. So at this point we are more than a little upset. Guess what the unit in Niagara is now of course gone. Then was told the unit was never cancelled and was still on the books. Does it sound like everyone is on the same page at this dealership?? Then spoke to management who said OH this happens from time to time. It does not happen at dealerships who value customers over sales. We cancelled our order and when to another dealership.

** BE WARNED** .... The manager "Udo Kiewitz" will post negative comments about your personal…read morebusiness on Google search if you post negative comments about Provincial Chrysler! ** I went to Provincial Chrysler to look at an advertised 2016 Jeep Cherokee Trailhawk. Seen and liked a different Trailhawk they just got in with more options. The "used vehicle" manager lowballed me on my-trade in (compared to another local dealership), but said they would give me $1000 more on the trade if I purchased the "advertised" one because it has been on the lot longer & they wanted to get rid of it. I sold my truck private (for much more) then got ahold of a "New Vehicle" sales person (Ann) because I had a bad experience with the used car staff. I made a deal with her on the Trailhawk they just got in. Their Ad states "NO HIDDEN ADMIN OR EXTRA FEES" and "OUR USED PRICES INCLUDE ALL IN PRICING". I was charged a "DOC" fee of $349 on my bill and was told that was because I worked out a better price than the window "advertise price". So does this mean a customer is not supposed to work out a better price? Then charged $86 for "FUEL", the tank holds 60 Liters, at less than $1 a litre locally that does not ad up to $86. Then their currant promotion states "SPIN TO WIN ON ALL IN STOCK 2016 AND 2017 VEHICLES", NO where at all does it state that it has to be new! So I was told my 2016 did not apply to that promotion. But Ann did toss in a "Jeep" ball hat which was appreciated. Don't believe I will deal at Provincial Chrysler in Windsor again. Buyer Beware!

This is the best customer service we have ever had. We just picked up our 2025 xt4 cadillac which…read morewe got thru Dylan who in our opinion was the best salesperson we have ever had. He is new but knows his job and is great in sales. Also Jared his boss is also great. They treated us so wonderful. It 2as a pleasure getting this car there. Dan in finance was also very good and kind. And Danielle shows us how to use all the extras on this beautiful suv which was so helpful also. This is a wonderful experience dealing with this dealership. We Will be passing theword around to everyone we can Thank you guys for everything!!!

From the owner: Only Cadillac dealership in the Windsor and Essex county.read more

To Jen M. Regarding the "Open End Lease Agreement" signed…read more2023. The exact thing happened to me which was quite the opposite of what I was told when leasing this vehicle. I owed $17,000.00 as well according to the sales person I would love to discuss this with you. I am currently in a 5 year lease that I did not want. I did not want to lease again and I did not want to especially lease a Ford Escape either. But given my choices of paying $17,000.00 or getting into a 5 year lease.. here I am... and not happy. Very Upset, actually. No one reached out to us. No one cared about this out ward lie. So, Jen M. reach out to me... same situation.. same amount of money owed without any one giving a crap.

OPEN ENDED LEASE AGREEMENT I signed what I thought was my…read more3rd typical lease with Greg Gill August 2023. It was not a typical lease but an open ended lease agreement. At the end of the day, I was responsible for the difference between the projected value of my car versus the actual value of my car at the end of the lease. This amounted to $17,000. This was NOT AT ALL REVIEWED OR EXPLAINED TO ME. I signed the document not even considering it would be different than my other 2 leases. I noticed Greg Gill is no longer with Performance Ford or the Rafih Group. I spoke to Moe initially at Performance Ford who listened to my issue and was I advised that he would take this to management. Apparently, there are a number of customers who signed similar leases without disclosure of the nature of the lease. I then spoke to Moe Hazim who stated he would be speaking directly to Terry Rafih himself. I have never heard back from Performance Ford regarding this meeting with Terry Rafih. I seemed to be bothering them. I NEVER EVER would have exchanged my BMW for my Bronco had I known about the nature of this lease. Ridiculous. What a horrible way to treat your customers. Make the drive somewhere else and avoid dealing with this auto group. Jennifer

My son purchased his first car here and was treated with such respect…read more A few days after, the window motor broke and they fixed it for free. Thankful for such good service! J Hoogsteen

I bought a car from this dealer 2 month ago and got good service with the lower price. Just…read moreyesterday I got a call from the dealer told me that they found the second key for my car and this made me very satisfied.

My phone number is 248 277 6226, my name is Daniel Stephen, this companies number is not accurate…read moreplease stop calling me, I'm an 18 year old kid, I'm not a used car salesman

From the owner: We are a family owned business. We sell quality cars at affordable prices. All credit, no credit,…read moreno problem. We now currently have two open lots ready to service you and your family. We offer a large selection in all different price ranges and always carry 25 cars for $2500 and under.

Covid has definitely had its toll on me. I was doing some window shopping looking around for a good…read morepriced car. I thought my budget would of been impossible for the vehicle I had my eye on. When I walked on the lot, after about 15 minutes I was kindly greeted. After discussing my situation they got me hooked up with a vehicle I thought I could of never drove. Other than waiting to speak to someone, it was a real save and I'm happy to be driving a working vehicle.

There are so many reasons you should NEVER go to this place. Let's start with the fact that they…read morehave a record of running UNAUTHORIZED credit checks making your credit score plummet. I was told I needed to provide my social insurance number and driver's license in order to TEST DRIVE a vehicle. I did not give verbal OR written consent for my credit to be checked, and they still did it FIVE times. They think they can take advantage of everyone that walks through their doors because they might have a weak credit score or debts they have not paid off. I have good credit, a job, and a vehicle of my own completely paid off and they STILL tried to take advantage of me. They do this so that you are not able to visit any other car dealerships because your score will be so low from their hits by the time you get there. You will have no choice but to go crawling back to them for a car with insane interest rates that will cost you more than it is worth the SECOND you drive off the lot. If your credit is good or excellent, they will make sure you leave with bad or fair because of the amount of times they will run it through their system. You are better off buying a car you can pay for in full for a couple thousand than trusting these goofs with your credit or money. They also lie about their vehicle history and try selling you cars that have been through various serious accidents. DO NOT trust these guys with a dime.

This shop pasted a safety of a vehicle I bought. When I called they said they'd call back once they…read moretalked to all parties. They never did. I called back few days later. Apparently management changed, the tech who signed off on the safety was no longer there. They denied everything they had told me the first day. They told me this guy that sold me the vehicle brings in at least two vehicles a month for safety. When I called the second time they mistakened me for different vehicle for the same issue, a supposed passed safety. Clearly something is going on in this shop. I wouldn't trust buying another vehicle that was safetied by this shop.

This shop is a scam. Do not take your car here. I took my car in for a safety and was advised my…read morecar failed due to needing brakes and rotors all the way around. I let them know the fronts had already been done, they told me they still fail. Yes the backs needed it. My car has expensive front rotors and pads....as it has 6 piston brembo brakes. after having the reception talk to the mechanic multiple times during our talk they insisted it failed. Went in for an in person inspection and then the Owner/mechanic said the receptionist was wrong...poor girl it was clearly not her doing this. Took my car out of there and went to another shop for the safety....and surprise it passed no problem. Saved myself more than $5000.00. My rating is obviously zero. Sincerely dodge charger scat pack.