Bought a brand new truck 2025 Toco, I have 4000 KM on it and I was stranded last night and today,…read more had to call for a jump to get my truck started. Service guy said bat was no good. Drove to dealership and had to wait 2.5 hrs waiting for a battery. So for 2 days of inconvenience I was offered a car wash...witch i was to was free anyway when I bought the truck. Having second thoughts on my purchase now. Only thing that kept me grounded was Heather...she was great!

I will start off with an apology; this will be quite a long review so buckle up…read more First I'll start with saying scheduling the appointment was great, no phone waiting, people knew exactly what was going on and were quite personable. Getting to the dealership was fine, simple enough to understand. Service advisor was fine as well, I think they did a good job. Where things start to go off the rails a little bit is that once in the dealership, the people were not the friendliest, seemed almost a little hostile, no one really said hello other than the service manager who was fine. The flooring in the refreshment area is definitely a choice as there is no flooring there, it's fine, probably just being renovated (I hope). The washrooms have a sign that say they're cleaned once a day at 9pm which is definitely a choice given the current world circumstances. It does say, however that the customers should let them know if there's issues which would be fine except they seem to relieve themselves of any responsibility as if they wouldn't check otherwise (again I hope they're checking their washrooms periodically without a customer asking them to). The reminder to wash your hands was nice except they forgot French and then wrote it in with pen (not really an issue but just found it to be funny that they had at least 5 other languages and forgot French). Outside the dealership was interesting as well. Many of their cars had spiderwebs on them which is understandable if they're old/used/brand new in plastic still but these are display cars that have spiderwebs on them. This includes their Lexus at the very front facing the main road which is riddled with spiderwebs as well. After the service on my vehicle was complete, it took about an hour for a representative to come get me. Fine, out to lunch, no worries. The receipt and report given at the end of the service had all of the services performed but did not have an inspection report highlighting tire depth, brake wear, wipers, lights, anything standard that any reasonable dealership would give you. In addition, the dash cam was unplugged and not plugged in again. This is a new one I've never experienced at any other dealership which makes me wonder what exactly they were doing that would require them to not have record of it. The plastics they install to keep oils and germs off of the steering wheel, seat and gear selector were installed and the only reason I know that is that they were not fully removed causing me to have to touch that stuff anyway. Doesn't make sense. Anyway, I feel like I've gone on long enough, there were a few more things but probably no one from the dealership will read this or care or maybe it'll make it to the "marketing team" or James from Lexus like for all of the other poor reviews. I'll probably never go here again, I think I would rather drive out to London or Sarnia in the middle of winter next time.

Mauro is the man to see at Rose City for a complete service of the best possible car or van for…read moreeveryone in my family. It is so satisfying to be taken serious by someone you can trust.

My wife's 2018 Mustang has had same problem for about 3 years. Brought it in to be fixed twice, not…read morefixed, had them put it in writing that it was still not fixed before warranty ran out. Now that they know what the problem is, they say we have to pay. My whole family works at Ford. Just myself, I have bought 5 new vehicles from them. Ford customer service is on our side, but Rob Rossi at Rose City says they wont fix it. For a $500 fix that they wont cover, they've lost me as a customer. I wont even give out any more a or x plans to family and friends. Rob Rossi is a real Gem. People like him in Ford management will be the downfall of the company in the future. Glad I'm retiring soon. Sincerely, Dave Stamcoff and Yvonne MacLellan

Pros. Amazing…read morecustomer service. Very helpful and patient. Full disclosure. No high presssure sales tactics. Nice quality cars. They will work with you to make sure you get what your looking for. Cons. No seating in the waiting area. No coffee. Parking is limited Ask for Micky. Very helpful, knowledgeable and easy to talk to.

I recently purchased a car from Automaxx. I had been looking for a used car for sometime. I stopped…read moreinto the dealership and was greeted a salesman named Mikey. Right away I felt comfortable and not pushed or pressured in anyway. He answerd all my questions and took the time with me making sure I making the right decision. Buying this car at @ AutoMaxx and dealing Mickey Cleroux was gear experience I would buy my next car there. Thank you do much to Automaxx and Mickey Cleroux.

Worst dealership in Windsor (Address: 1275 Provincial Road…read more Windsor) This man was not honest with us. He asked us to pay a deposit of $1000 and when I said I could only do half he agreed. I paid $500 of the deposit, after I did some research I found out that the car I was interested in had recently been involved in a major accident and was considered very unsafe to drive. I told Sam we wanted our money back, and he only returned me $300. He said he paid $200 for the safety but had no evidence to prove he did. In fact, I had called him back 10 times the next morning before he finally called me back. I wanted to tell him I wasn't interested in the car. Save yourself the headache of buying one of his junkyard cars. The man is not honest. He will steal your money at all costs.

Didn't need an appointment at all went there he was more than happy to deal with me. I just caught…read morehim in a lie and he got mad when I challenged him on it said he can't make me happy really said new brakes all around for safety now tells me only front pads. The wipers I had to replace garbage and were supposed to be part of safety also key fobs didn't work another $150 and I only have driven van 200 km. He said it's used what do you want really 8500 I expect at least a proper safety and stand by it. Never buy from Sam he is a scammer absolutely fake safety. Lies right to you with a smile on his face when confronted with his lies he stuttered and becomes beligerent.

The service department is horrible.. Brought in our Kia to…read moreget the control rods and ball joints replaced. We had the car serviced a week and a half earlier at Windsor Hyundai where they did point out the issue of the compromised ball joints but was able to do the wheel alignment and brought all the alignment true with the exception of the L/R camber which was out by 0.5 within exceptable limits. So when we brought in our car to Kia with replacement parts they one overcharged us on the total repair time but the worse of it is that after replacing the control rods and ball joints they threw out the alignment to a point prior when it was even touched for the first time. Windsor Hyundai got the alignment almost true on bad ball joints. Gus Revenberg Kia completely screwed the alignment after replacing the control rods and ball joints to a point prior to the suspension was even touched. They used a completely bs excuse for this reason.... Avoid these jokers at all costs... we're grugingly going back to Windsor Hyundai till I can find a honest competant mechanic.

Gus Revenberg Kia just helped me when every other garage has hurt me. They fixed my car efficiently…read moreand provided thoughtful, caring service when I was in a bad predicament. I am forever grateful. For service, this is an excellent option.

Great place to purchase a used vehicle, Chris is honest, down to earth and will not lead you…read moreastray. He always has a great selection of vehicles to choose from, all decent prices!

Do not buy from these guys…read more I went to go look at a crv and asked the guy if it was saftied he said it had already been done. But I found it was leaking oil, it was leaking gas, their was black tape over top of the abs light that was on and the list goes on.

service manager is very rude and he did mistake to pull off the interior vent to fix the bottom pin…read moreand he broke that and later he blamed me that I broke that pin and to be honest before that day I saw both pins which were in good condition. Later he said the part will cost 61 dollars and he said 340 dollars + tax just to fix that small part. I showed in attached picture. In the end I will say the service is very bad. the thing is not regarding the part of price which is broken it is about the honest, kindness and the service. thanks

Incredibly disappointing experience buying a new vehicle here. If you are looking to purchase a…read morevehicle, consider going to the Chatham location for better customer service. It is worth the drive! I recently purchased a new 2025 Atlas and when we arrived home a few hours later, we noticed the vehicle had damage on the passenger side, above the wheel. I assumed the dealership would fix the damage or at least help me understand how this could have happened. After reporting it to my sales person, they sent a low quality video as proof that the vehicle was "not damaged upon pick up". This video footage was more like a security camera quality footage, extremely low quality and you could not even see basic aspects of the vehicle. I asked for the manager to simply call or provide me a written statement to explain why or how they determined that the damage wasn't on their end? I was certain it didn't happen during the few hours since we owned the vehicle. The manager didn't even bother to reach out or to explain why they had come to this conclusion. I did get a quote for repairing the damage and fortunately it is only a few hundred dollars but in many ways that makes it worse. The manager was willing to be that rude and unresponsive just to save what would have likely been a $100 repair to them. Keep that in mind, as you consider if it is worth buying a $65,000 vehicle here.