I found the dealership to be professional. The experience was polite, hands on, and accommodating…read more I will be highly recommending Ocean Honda.

WARNING TO POTENTIAL BUYERS -- Ocean Honda Group, Groton, Connecticut…read more I do not usually write reviews, positive or negative, but my family is dealing with a serious situation that others should know about. Using the Navy Federal TrueCar buying service, I referred a close family member to Ocean Honda Group in Groton, Connecticut, because I believed purchasing from a reputable dealership would be safer than buying from a wholesale dealer. Unfortunately, that belief turned out to be misplaced. In February 2026, my family member visited the dealership to view and test-drive a dark gray metallic Honda CR-V that had been advertised through the buying service as a 2022 model. She test-drove that specific vehicle and agreed to purchase that same vehicle based on the dealership's representation that it was a 2022 Honda CR-V. It was only later, in April 2026, after she had already made one payment and was approaching a second, that the dealership informed her the vehicle she had been driving was actually a 2020 Honda CR-V, while her purchase agreement listed a 2022 Honda CR-V. In other words, the vehicle she test-drove, agreed to purchase, and took delivery of was the 2020 Honda CR-V from the very beginning, but it had been presented and sold to her as a 2022 model. To be clear, this was the same vehicle the dealership delivered to her, registered, and placed license plates on. The dealership asked that the vehicle be returned so they could "remedy the situation." When we brought it back, the manager informed us they were waiting for the vehicle matching her contract VIN to be returned by another buyer. We asked how such a serious error could have happened, but no clear explanation was provided. Now, several days later, they are still waiting to recover the correct vehicle. Nearly three months after purchase, and after making payments, my family member is now without a car while this situation remains unresolved. The explanation given was that the two vehicle colors were "so close you couldn't tell the difference." That was difficult to accept, since one vehicle is silver and the other is dark gray. This experience raises serious concerns about inventory control, paperwork accuracy, and customer service. My advice to anyone considering purchasing from this dealership: Verify that the VIN on the vehicle matches all paperwork before signing. Confirm that the VIN matches your insurance and registration documents. Review every dealership document carefully. Do not assume everything has been verified correctly. Their advertising emphasizes trust, but trust must be supported by accuracy, accountability, and proper handling of mistakes. Based on this experience, I would not refer friends or family members to this dealership again.

Unless the business has turned over new owners I would never buy a car there again for the rest of…read moremy life. Buying one car that didn't last was bad enough but 2? Rude arrogant people than manage the place!

If I could give a zero I would. Oricle finance, the women that works there is extremely rude. If…read moreyou're a day late with your payment, they are already sending out notices to repossess your car. They charged me over $20,000 for a Kia sorrento which was supposed to be $13,500. The Kia burned oil which every 2 weeks I was putting oil in. After 6 weeks, the car had no oil and had to get another oil change. I gave the vehicle back before they can repo it. The rude lady at oricle finance told me that a repo would be on my credit for 5-7 years. Please if you can avoid it,I would not buy a car from these people.

Leased a vehicle 4 weeks ago. Was assured everything would…read morebe taken care of, ie registration and plates. My temporary plate expires in 3 days. Was gaslit by multiple team members that "it takes time" "it's being taken care of" when it was discovered they dropped the ball. The only way I received communication was by messaging through the generic "Text Us" option on the site. The associates that assured me everything was fine and to "reach out to them personally" never responded. Incredibly disappointed, frustrated, and speechless.

Online appointment system makes service appointments flexible for you to choose the best time and…read moreday that works for you. Remember to drive right up to the garage door to cause the sensor to open the door. Check in for service was quick and easy. They have a nice comfortable lounge available. Coffee to drink and did see a small fridge with some soda there. It did seem like they took out a couple chairs though. Our experience was good, oil change and tire rotation was done within an hour.

I gave the dealership 1-Star because 0-Stars wasn't an option. Worst purchace I ever made. Antonino…read moreAcura sold me a used 2020 Ford F150 that they did not have a title, on May 10, 2025. As of today July 2, 2025 still no title. Vehicle cannot be registered. Dealership is dishonest and liars. They have a story and a lie for every reason as to why there isn't a title. Jamie E Waite sales manager, needs customer service training. So rude. Please stay away from Antonio Acura in Groton CT unless you want a lousy sales experience!

The sales department was wonderful. Service on the other leaves much to be desired. After…read morepurchasing my husbands vehicle May 29th I had an issue with my headlight right away. They told me I needed to wait a month for my warranty to kick in. Did that. They finally claim they ordered the part about a week later after telling me they couldnt find it. I have since called 3 times, and mysteriously they cannot even find where the part had been ordered. This is extremely frustrating, and I had truly hoped for better.

I had my car in here for a parking lot hit and run that looked like a Mack truck slide around my…read morefender-bumper. The car was in for 3 weeks. I was all WTF! But!! I get the car back.... ITS PERFECT!!

Actually this is copied from my report back to USAA, my insurer of choice!…read more Russell and his team at Gold Star Route 184 Collision Center with your support have accomplished the impossible and Made my Subaru, which had been attacked by 4 deer---Just Like new! He and his staff helped my experience to be minimally disruptive, and were very friendly and courteous. Quick, too! They even gave me some touch up paint as a parting gift... I am beyond satisfied--I am THRILLED with their expertise and customer service.... Thank you, USAA for recommending them, and for your help in assisting me with my claim....I am very happy...

The only reason I keep with pride my '06 V70 is due to Euro cars. They are completely knowledgeable…read moreand do the work at a reasonable price and know the car inside out.

My car did not want to start yesterday, October 5, 2023. I phone AAA and had them tow my car to…read moreEurocars Plus and Susan did amazing job to make sure my car was ready and available to pick up the next day. She completely understood my situation and took care of me. I would definitely plurchase another Volvo from this place and have my car maintained there. They always try to accommodate when it is feasabble. Thank you again Eurocars Plus and Marc the owner.

I had been searching for just the right Hyundai Ioniq limited for weeks when one popped up on…read moreBrustolon, and at the right price. Our sales rep Tino was patient with all my questions, even helped me contact Hyundai to find out about the warranty. Long story short, we were treated well and with respect, got a decent trade-in for our Subaru, and drove the new car home that day. It was a positive experience, we love the car, and we're happy with every aspect of our interaction with Brustolon. Thanks!

My husband was negotiating on a truck from Brustolon. Working with Luis V and Evan. They took a…read more$3,500 deposit to hold the truck. Today Luis called and said they sold the truck to someone else yesterday. Ask for our deposit back immediately.....which should have been done when truck was sold to someone else without us asking for it to be credited. Now they will not answer calls from us. Or address the refund. We believe the truck was sold because we did not want to purchase their extended warranty. Dealership makes 30%-70% profit from the sale of warranties. This dealership is beyond unethical! Stay away!

Recently bought an Explorer from Whaling City Ford. The entire staff was extremely courteous,…read moreknowledgeable of the product, helpful, non-pressured. Worked with Romeyn Murphy. Excellent salesperson, friendly, accommodating in every way. Very good experience.

Non communicative and unsupported excess charges. Note that they are not BBB acreddited and have a…read moreD- rating for failure to respond to multiple complaints filed about Whaling City Mazda.

DO NOT BUY A CAR HERE!!!!! Bought a used car that I assume…read morewas a trade in. Because it wasn't a Subaru. Sales person told me they JUST got it. So I assume they didn't do their due diligence. Especially when service department and sales keep telling me they don't have the equipment to properly check if my car is working.BECAUSE THEY ARE SUBARU NOT HONDA. So how could they know they didn't sell me a car with Transmission ISSUES! I brought my car in within the 60 day warranty they give you. Simply because the car would shudder in a low gear. Service department told me all they could do was preform a transmission fluid service. Because again they are Subaru NOT HONDA. The shuddering went away but only to find out 6 months later... The torque converter was toast and wiped out my transmission. Now they're bouncing me back and forth from the service to sales department. Not wanting to deal with me and blaming the other department.

Been going here for years, and service has been wildly inconsistent, but maybe that's the norm with…read moredealerships, even one as well equipped as this one. Routine maintenance has been fast and efficient, even including a car wash. A recent visit for a bearing issue, while initially met with polite skepticism, was handled quickly and without any issues with my extended warrantee. Then came my GPS issues where the unit would intermittently lose its location: four visits later, and requiring me to needlessly update the map database, they finally did replace the unit, but then didn't update the map. (which, on this model/year subaru, is a real pain at best). So aggravating as this may have been, they do stand by their work, and routinely do a fairly thorough inspection without trying to upsell any unnecessary work. I will certainly continue to use them for all warrantee work.