First I would like to say that overall I am pleased with the new door and window side pieces and glad that we replaced our old patio door that had water damage. I also feel that the guys who did the install behaved professionally, were friendly, worked hard and deserved the tip that they received. We originally went to Window Works in Cary before the holiday hoping to have our patio door replaced quickly. We met with Jeff and asked him to show us options for Anderson products to replace our patio door and side panels. Since they had a busy schedule we returned at the beginning of January to place our order and pay the 50% deposit. We were told that our order would probably there in about 2 weeks but it would likely be about 6 weeks before the install. When paying and signing the contract I scribbled on a few notes that Jeff reviewed. I discussed with him that (I assume like most people) we had an issue in the past of not having work done professionally or needing to have others clean up afterwards and I wanted to be sure there was a clear agreement between us. The work is completed now and overall we are pleased. However there were some issues that we are not so pleased with about the final results. I will list them and try to post pictures to clarify and let you decide if you would be pleased. 1. Upon final inspection before the installers left, I noticed that the grills don't match the door and side pieces. When I asked them if that was typical they stated they didn't think they had ever seen that before and they were certain it was never an issue with Anderson doors. They let me know the product I have is Therma-Tru.On viewing the contract I noticed that it says Anderson Windows and has that Anderson logo but under details it also mentions Therma-Tru Fiberglass which when ordering I thought was the type of Anderson door since that was the only brand we discussed. My mistake for not having that clarified but there is no way I would have knowingly ordered a "no-name" brand that I never heard of before. 2. So the Therma-Tru door looks nice and is fine but certainly I can't leave it with grills that don't match so that was a big concern for me. Jeff then told us that the door needs to be painted and within a certain time period in order to not void the warranty. Weather strip and hardware removed and all 6 sides painted order to keep the warranty on the door according to the manufacturer!(I had asked Jeff prior to ordering if painting the door was included and he did tell me that it wasn't but he also said the door would be fiberglass so I wouldn't have the same issues I had with our painted wooden door but I could paint it another color if I wanted.) If I had known about this I would have at the very least schedule painters to be there the day after the install. 3.They added quarter-round molding all the way across under the 2 side pieces and the door. I have never seen a piece like that under a door opening and think it looks odd. (This also needs to be painted) 4. Threshold has several pieces in various colors and to me it doesn't look great that way and one part is raw wood and needs to be painted. 5. There are "black" pieces used for threshold and under side pieces. I think it is an odd color to use with such light colors on the home but I think it looks fine for the door threshold but really strange and ugly under side sections. It looks like they are thresholds to walk on up to the windows. (Even worse that pieces shows inside and due to the material will need to be treated differently for painting ) 6. Lots of nail holes showing that will need to be filled 7.The flashing was showing under the door and it looked awful. When I told the installers that I really couldn't accept that they found a nice solution and fixed it. So that part turned out nicely. 8. They didn't clean the door or glass. NOT a huge deal for me in this case but I certainly feel that it should have been cleaned. If you are ordering windows or doors I'd highly suggest that you write CLEAN All on the contract. (BTW, on our first visit we did let Jeff know that one of our next projects was going to be replacing all of the old windows in our home.) 9. We sent Jeff pictures and invited him to stop by which he did. He just kept talking about how great he thought it looked and didn't seem to care about our opinions. 10. Another HUGE issue is that the following day I found out that I can't have any blinds or curtains installed on the door for privacy!!! Um, I sure could have used that info prior to ordering- thanks:( Therma-tru states that can void the warranty and that the solution would be to replace the new glass pieces and purchase new glass with the blinds inside! We would have for sure paid to have blinds inside if we had known of this issue. Even if I wanted to replace the new glass I still wouldn't be able to hang the custom made valances I had made! read more

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Jeff and his team at Window Works were great to work with. We have an old home, built in the 1920's and Jeff took the time to talk to us about what style of windows would fit the classic look of the house. They turned out great. He walked us through his showroom and we were able to make choices based on our needs. With our old house, fitting on new windows so that they are straight, work with the aesthetic, and are installed PROPERLY is not a task I wanted to leave in the hands of just any old contractor. Window Works did a fantastic job. read more

These are just some of the examples of mistakes and damage done to my place during window installation. My initial consultation occurred in September and this process has still not been resolved. I understand mistakes happen but I never received any communication about them. Just kept coming home to find more and more damage and nobody said a word. This company has had to come back to my home at least seven different times to fix everything. After voicing my complaints, the owner Jeff told me I was "acting like a five-year-old" and when I became tearful out of exasperation he told me "The other day when you cried on the phone I thought something was wrong with you". I was told I was "making a big deal out of little things" and "stop being so perfect, everything doesn't need to be so perfect". I was told by his own employees that the owner has a habit of saying inappropriate things out of anger and even speaks to them that manner. Was offered a very small concession only if I agreed to not post any negative reviews/contact the Better Business Bureau. All they do is gaslight and deflect responsibility/blame. read more

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So, I was just recommending these guys to a friend and I thought, I should sing their praises to the internet at large. My husband and I bought a mid century fixer-upper last year. It is our first house and we spent countless hours trying to solve the windows riddle. (Almost everything we needed was over-sized/custom/specialized and we intended to install the windows ourselves. We honestly could not find a manufacturer to sell the windows to us without install costs. And window "stores" continuously told us that the windows could not be made to meet the sizes that we needed.) Out of desperation, I called Andersen and explained our situation. They wisely advised that we call Window Works... These ANGELS took our measurements (we were sure of our openings, because of the 27 people that came to "quote" us). We came into the store room, picked out our product and had the windows ($20,000+ worth) ordered within 48 hours of the initial phone call. They answered questions, gave advice, and came to our house to assist with planning. The product that was delivered changed our house. The windows are absolutely gorgeous. At every stage of the install, they took my breath away. My husband and his father installed the windows and the Window Works guys offered guidance throughout the process. I could not possibly be happier with the product or with the people. I was thinking this afternoon that I wish I could recommend these guys to more people... Thus, I have written my first yelp review! I will add photos as soon as we're done with the house :) Thank you, Window Works! read more

Had windows put into a second story screened porch. This is an older home, which means there were challenges. The workmanship was wonderful. We are thrilled with our "new porch. Thanks for a fabulous job in North Raleigh!! read more

Work was done quickly, even with my dogs trying to get in the way. 1 pane was cracked, but quickly ordered a new one to replace and complete the job. Very satisfied read more

After calling numerous places to find wood windows, we were finally directed Window Works. Even though they were the only place we could find that would do it, we are still glad we got to work with Jeff and his crew. They know their windows! I was unhappy with the inside trim and was hesitant to say anything given that we had just spent tons of money on them. But I shouldn't have been. Jeff was more than happy to figure out a way to make it better and they put in a lot of extra effort to make me happy. Kudos to them! Before you embark on such an enterprise though, make sure you do your research and think it through. You need to pull everything away from the windows and it will be like that for as long as it takes! The guys were great though. Really. Never felt put down for being a woman which is saying something in the South! read more

I had 3 walls of full sized windows replaced and I LOVE them! We call them the HD(high definition) windows- the quality and clarity is beautiful, we enjoy just looking out them! The Window Works crew did a great job installing my new windows, the craftsmanship in reframing was well done. I'm so pleased with what type of window they recommended to us in replacing our old windows; I couldn't have gotten a better set of windows! Thank You Jeff! read more

STAY AWAY! After researching several local contractors we decided on purchasing a custom door from Window Works in Cary as they were very impressive in their sales pitch. Big mistake. We ordered a door in March. They told us it would be ready in 3-4 weeks. Well, 4 months later, still no door. When we finally did go by and pick it up ourselves in July the stain was very spotty, the color much paler than we had ordered, stain marks on the windows. A real mess. Rather than have them remove it and correct their poor craftmanship we elected to have another contractor come in and re-stain the door--I really did not want to be without a door for another few months. Very, very unimpressed and disappointed. I will never go back or recommend them to another customer. Please buyer beware. read more

First of all, I never write reviews. After numerous calls to Window works I feel compelled to let other consumers know of my experience. I purchased $23k worth of Andersen windows and doors from Window works for our new home. Window works, Jeff Reif, misquoted me on a set of twin windows. He ordered one set of windows with grids in them when none of the other windows in the whole house had them. After delivery he blamed the mistake on me and forced me to pay for replacements. Once I paid for the replacements ($600) he ordered them incorrectly again and now it's been 3 months without them. Still no replacements! During delivery(which I had to help unload myself) Justin Reif pushed me to sign off on delivery assuring me everything was delivered. Weeks later we discover that $1000 worth of hardware is missing!!! Again, I get the blame game from Jeff and Justin. This brings me to the biggest problem I have with Window Works and Andersen windows and Doors.- I purchased a $3000 Andersen E-series gliding door from Window works for the back of the house. The door has two warped panels that don't allow you to close the doors or lock them securely. I brought this to Jeff and Justin's attention months ago and again they blame it on someone else's installation. Finally, after 3 months of arguing Jeff made the huge 5 mile trek to the job site to look at the inoperable doors. I had the door reinstalled at my expense and it still does not close. My next step is to replace the door and bring legal action. I'm extremely frustrated with this company and their product. Buyer beware. read more

my husband and I bought our windows from WindowWorks and I just love the way they look. Also Jeff at window works is the most amazing person to work with . The installers were wonderful and everything went well . I would recommend window works when you want your job done professionally . these people will do anything to help you with anything you need . trust me I looked around at other windows and none compared to Anderson . they do good work . becky Finley wake forest North Carolina read more