We went into New Albany location a few weeks ago to look at whole house window replacement…read more A fast speaking young man showed us the options (luckily we did our own research and have done windows in a previous house). He was only moderately interested as he told us his specialty was "historic" preservation (sorry our house is only historic to our family). We were told we would be called to set up a visit for measurements followed by a quote. After two weeks and no call my husband called the store and was told we would get a call (last) Saturday and still nothing. Guess we'll move on. Would like to use this side of the state line, but what can we do. As Julia Roberts told the snobby salesgirl in "Pretty Woman" -"big mistake" as a kitchen and bathroom total renovation is to follow.

We had our house built 19 years ago. Our builder installed Andersen Series 200 windows…read more Over the years our bathroom window started leaking air. I spoke to a carpenter that has done some work for me in the past, and he suggested I talk to PC as they are a Andersen distributor. Stopped in PC with the idea I may have to buy a replacement window. I spoke with Sandra McClure and explained what was going on with my window. Once she narrowed down the exact model of my window, she took me to their window showroom. Ms. McClure pointed me to the Series 200 Andersen window and asked if that is my window. She was right on the money. At this point she starts disassembling the window so she could show me all the weatherstripping and gaskets. She showed me each one I should check. At this point we go back to the sales desk and she prints out a full schematic of my window and highlights all the pieces I needed to check. I had volunteered I thought I may have to buy a new window. Throughout our entire conversation she said I have excellent windows and she doubted it needed replacing. She kept saying she felt sure my window could be repaired without too much trouble. Additionally she stated any parts I may need she could get them for me. Not one time did she try to sell me a new window. I did ask for a quote just in case my worse fears were the case. So, I come home and start taking my window apart. Two of the main gaskets that seal the windows together are somewhat adjustable. I gently adjusted the gaskets and the window quit leaking air. Now one final small problem. As I was trying to tighten up the window latch, I stripped out the wood casing. So I call Ms. McClure and first thank her for her excellent guidance. Then I explain I stripped the screws on the latch. Yep, she had a fix for that too. Worked like a charm. In these times of less and less customer service, Ms. McClure and PC provided excellent service. You can bet if I need anything window related, I'll buy it at PC.

They were prompt and easy to work with. They were honest about our options to repair our garage…read moredoor and helped us make an informed decision. We're very happy with their work and their honesty.

Cunningham dispatched technician T. Blevins within 24 hours of my call. Mr. Blevins immediately…read morediagnosed the problem and knew exactly what to do to fix it. He carefully replaced the broken part, aligned the drive chain, adjusted the springs, and lubricated the system. He was personable and explained what was wrong and what he did to fix it. It works perfectly now, just like new. The charge for this was within expectation, especially given the quality of the work.

In the midst of a whole house renovation we started shopping for a closet system for our master…read morebedroom closet. Our goal: high quality, semi-custom (unique closet layout with a 100 year old craftsman home), at a fair price. We shopped around and Jeff Byrn at Louisville Doors & Closets delivered. He has the product set up in the showroom so you can check the quality top to bottom. He works with you to ensure you get what you want and provides information about options without trying to "sell" them. He provides a 3D rendering and itemized pricing for the project. He beat the prices we had from his competitors, and we believe he is selling a superior package. Jeff and his team were on time from the initial meeting through final installation. He was responsive to our needs, and very flexible to our schedule (read renovations don't always go as planned). We were also impressed by the doors we saw in the showroom. Unfortunately we had already contracted for the doors. And you should ask him about the Murphy Doors - something I've dreamed about since I was a kid. Installation was a breeze (for my wife and I) and our master closet looks great. He worked around the others working on our home - concrete, getters, and flooring work in addition to the closet installation. And it looks great. We are very happy with Jeff and Louisville Doors and Closets!

Jeff did an excellent job on our closets. He truly cares about what he does and his product. He is…read morethere from the beginning with the design process and to the very end when the closets are installed. I really like the curved rod in the corner of my closet. No other company has this unique feature that I know of. He does his best to deliver what the customer wants. You cannot go wrong with Louisville Closets.

We hire Dru to fix a large gap on an exterior door, while he was here we decided to install a new…read morestorm door. Dru went above and beyond and picked up the Storm door and installed it. My husband and I are very pleased with his quality workmanship, professionalism, great price and amazing service. We will definitely use Dru again and will recommend him to all our family and friends.

From the owner: At Door Doctor Plus we specialize in door replacement, repair and building custom doors. All we do…read moreis doors so you will find the most knowledge and best information regarding residential doors. I have 18 years in the door industry and just as important, I personally stand behind every door we sell and service we provide. Dru Cato Founder

First class in every way. Super happy…read more These folks emphasize high quality installation, at point of sale. They did not exaggerate. Ours was well out of the ordinary and it went perfectly. We are very happy.

My first experience with The Door Store was with replacement doors to my basement and deck. Both…read moredoors came exactly as I wanted and were installed well. I'm having other renos to my home and several other service people noticed these replacement and comments how well these doors were installed. They next replaced custom interior door - also went great. I next had them and other vendors quote some window replacement. They were not the cheapest, but the quality of the door installs were so good, plus they were willing to work with aspects of my security system as well as change the window style from double-hung to casement, so I went with them. It was to be a 2 day installation, but in the middle of day 1, we realized some of the windows weren't manufactured as expected. I immediately contacted Steven, my sales rep. After we spoke for a few minutes, he acknowledged the issue and assured me they would work with me to come to a satisfactory solution. Long and short of it is that they did work with me and we crafted a solution that I'm very pleased with. Plus, I was so impressed with their professionalism that I've now ordered my remaining windows replaced with them. I've read a lot of reviews for many vendors where complaints were made, and often the reviews are negative. I'll say this - renovate enough and you will occasionally run into issues. It happens, even with good companies. But the difference between vendors is in how they handle those issues. The Door Store gets an A+ from me. High quality, excellent service, and highly professional - not just the management but ever single service person in my home. Worth every penny.

Bought 12 windows and 4 doors in September 2025. HORRIBLE experience from start to finish with one…read morelie and disaster after the next. The salesman Scott Moore promised installation in October/November which never happened. Then Andre promised December. That didn't happen either. Allie promised January installation. They came and worked two days and finished half and promised to come back Monday. They never showed up and never called. Finally they came back a MONTH later and finished in February 2025, FIVE MONTHS after we purchased. Chris, the installer, told me I would get an invoice but instead, Aaron had me sued ten days later. Aaron is a piece of work. Aaron yelled at me and when I asked to speak to his Supervisor, he said he didn't have one, yelled some more and hung up on me. No one ever answers the phone in the office. You have to leave message after message to get anyone to respond to you. We contacted our lawyer to answer their lawsuit. Basically they did such a LOUSY job that Aaron wanted to give us $250 to sign a non-disclosure agreement to forbid us to give reviews. WHAT? No way. The installers left debris everywhere and one window sill needed to be replaced and was not. Hopefully they come and fix that but this has been the WORST experience ever with a vendor. RUN AWAY from them please.

I'm writing this in Fall when opening a window would be great. Our Renewal by Andersen windows WILL…read moreNOT OPEN! They never have. My husband says don't fuss but we paid a lot of money for these HORRIBLE windows!

Sprigler Door Service, Inc installed our garage door 12 years ago. Today is the 2nd time we called…read morefor service. The first time was due to a motion light interfering with our automatic door openers, nothing to do with the door needing serviced but we didn't know what was causing the openers not getting connection So, today was the first, due to a broken spring. Travis came in, replaced both springs and gave my husband some great advice. After 12 years, our first service call, thats pretty remarkable. We'll never call anyone but Sprigler, ever. We highly recommend their doors and service. We called on Friday and they were here on Monday, amazing!

I can make this short and sweet. I agree with all the previous 5 star reviews. I had my two garage…read moredoors serviced which included having both door bottom rubber gaskets replaced. On time. Knowledgeable technician. Reasonable price. Both doors now operate the way they did when they were new 19 years ago. Won't hesitate to call them again if I have any problems in the future.

Baylor did an outstanding job building our room addition in the basement. The quality was top notch…read moreand his attention to detail was perfect. We will definitely be using him for all of our home updates! Great job and great price!

From the owner: Baylor Jones Construction LLC is a Family Based business. Specializing in residential Construction…read moreand renovation. Providing you careful analysis and clear communication to give you the most affordable outcome while providing our superior services.

My family continues to call on Evan for help with small jobs, most recently the installation of two…read morebathroom faucets. It's so nice to come home and see an item on your To Do list completed! Evan is easy to communicate with - from estimate and scheduling to payment. He specializes in small jobs and I will always recommend him as long as he chooses to share his talents with the Louisville community.

We contacted Evan to replace three ceiling fans With new fans we had purchased. He was prompt,…read morecourteous, & professional. In addition, he hauled away the boxes from the new ones and the old fans. We are very happy with the job and would certainly hire him again for other projects. We thought his pricing was quite reasonable.

They did an awesome job replacing two windows. I did have to be patient and wait for window…read moredelivery, then scheduling, and they weren't cheap. But the wait and the price were well worth it. Absolutely terrific job with attention to detail. Highly recommend!

They cam out and did redid my basement windows. It was like talking to family with these guys! I…read morewould definitely hire them again!!