Taking Advantage of the Elderly My mom moved to Lafayette…read more Her sister recommended your company as a trusted auto servicing location. First few times y'all were great to her. We were recently about to travel on a trip and Brian your salesman tried to upsell her $1884 for battery and brakes. Her battery was two years old. I had her get it tested at AutoZone. It was 100%. I spoke to the manager Sean. He tried to tell me that batteries only last three years now because they're taking all the lithium and giving them to electric cars. We both know that's BS. My battery in my Camaro is seven years old. They then tried to tell her she needed brakes. Her brakes are fine. We had them checked at Firestone. Very disappointing, considering companies thrive on repeat customers. Sean, of course defended his employees and his salesman. As to be expected. She's 83 years old on a fixed income and I am the one who has to watch out for con men like your company employees. We will take our business elsewhere.

Will not be returning. They said I needed rear shocks because they were leaking. Took it to another…read moredealer ( they said they were not leaking and even took me back in the shop and showed me- NO leaking!!) I was very disappointed in the service or shall I say lack of integrity. They quoted me a price of $1600. For 4 new tires, lug nuts and fix the leaky(?) shocks. The other dealer where I went for 2nd opinion quoted a price of $794. For everything .

I was quoted over 1,300 or more for every other place to fix the back glass and gave me run around…read morefor what all they had to pay for, & they would keep my car for a couple days. I reach out to Nichols Auto glass he quoted me 600 flat and had it done in an hour. Even fully cleaned the back of the car from the glass and full on took out the car seats and washed them. He took pride in what he did and it shows. He also came to me. You won't find better prices or services. Thank you for saving me so much money, & time.

I didn't buy a car, but I sold my used one using the Kbb instant cash offer in and out in under an…read morehour shout out to Hannah for making it quick and easy and not lowballing me unlike the ford dealership!

Do Not Take Your Vehicle to Defouw Automotive!…read more Defouw has undoubtedly provided the most horrendous customer service experience we've ever encountered with any business. They were negligent in diagnosing and repairing the vehicle, even after being specifically told which part to check. They misdiagnosed the vehicle on multiple occasions and returned it with the assurance that it was running reliably, only for it to break down each time. There were multiple instances of them reading the wrong ticket for other vehicles and refusing to communicate effectively. Additionally, they were misogynistic, conspiratorial, and extremely rude. They replaced the wrong part and refused to replace the necessary part as specified by the General Motors recall. They claim that service and diagnostic were refused, when, in fact, they were the ones who refused to work with the customer, stating that since the vehicle wasn't purchased from them, they didn't care. Service advisors are more than happy to go out of their way to intimidate customers to avoid being held responsible for Defouw's inadequacy. Additionally, they claim that all the issues resulting from their negligence were pre-existing, despite having no record of these issues during any of their inspections or any record showing that service was refused. I cannot under-emphasize their lack of due diligence, care, concern for customer experience, or professionalism.

Mark just opened this shop, and he did a fantastic job repairing my vehicle! I came to him needing…read morea new EGR valve, MAP sensor cleaning and driver's side door latch for my Ford Transit Connect. He fixed all of my issues AND was a lot more affordable than anywhere else in town. Go see him.

What a stand-up, and hard working and helpful guy Mark is!! First visit to see him for a tire swap,…read moreand we had a very tricky stuck wheel. With patience and a plan, he got it safely off and switched. Fantastic and so appreciated!!

Absolutely love this company.They are great and never let me down. If you need some glass repair or…read morereplacement this is the one and only place I'll go. I have had a back window replaced and now my windsheild replaced and there prices are great they are prompt and do a GREAT JOB!!!!

They get as much as two stars because they are much cheaper (about $100 less) than Safelite when it…read morecomes to windshield replacement. I guess this is something to do with "you get what you pay for," though. I had them come out a couple weeks ago to potentially repair or replace my windshield after it got a sizeable crack in it. First, I was not pleased that they did not discuss the possibility of repairing the crack -- though that's not a total ding, as I had already figured it probably wouldn't be repairable. Secondly, though: I suppose they did not expect me to be in a situation to watch them as they worked, as the repairman was out there carelessly/disrespectfully throwing the plastic bonnets for the windshield wipers to the ground after removing them. I do not know if they damaged the pieces themselves or they just didn't give a hoot, but when they put them back on, they were no longer lying flush to the windshield as they were before, essentially aesthetically-detracting from the car either permanently or temporarily (I've yet to take a look and see what the problem might be myself). All around, it was an exemplary experience in why I try to avoid mechanics or repairmen like the plague/try to DIY when possible, as more than half the time, you get people like this who will do a sketchy job or damage something in the process, and then still have the nerve to charge you for their BS.

I had a great experience with the guys here. They did a great job on my repair, and even did some…read moreextra repair that wasn't originally quoted at no extra cost. I'll definitely use them again.

When I had a parking lot auto accident, I asked my daughter where to get the body work repairs…read moredone. I knew she was very happy with the people she had used a few months ago. She said without hesitation that I should go to Lafayette Auto Plus on Farabee Drive. That turned out to be one of the best tips I've ever gotten. As she predicted, they explained several options and gave me estimates (quite reasonable) for the two options I was considering. They did exactly what they said for the price they had said and in the time frame they had given me. In addition, everyone I spoke to answered all my questions clearly and fully, was extremely pleasant, and gave me excellent advice. I will certainly recommend them to anyone I encounter who needs auto body work done, and I will use them again myself if I have any further car, mishaps in the future.

so grateful for the fine folks at guaranteed automotive…read more my wife, 7 week old baby, and puppy were driving from cincy to chicago after our first road trip as a family of 4. engine completely gave out on 65N. we were in a crisis, on the side of the interstate with semis speeding by. we got a tow to the nearest mechanic (20+ miles) - and it happened to be guaranteed automotive. they were busy as could be, but still managed to let us know that our catalytic converter went out. they needed to order the part and could get it fixed for us - but it'd be a couple days. the real problem was that it was purdue's move in weekend - and even though enterprise allowed me to book and check into a reservation online - not a single location had a rental car in all of lafayette. same issue with every rental company in the area. what a shame. we needed to get back to chicago bad, especially with a crying newborn. after several frustrating calls with enterprise and hurtz, we decided we'd just uber on home ($270) and come back for the car when it was ready. but out of nowhere, guaranteed auto offered us their little loaner and let us take it back to chicago for 3 days while our car was getting fixed. saved us some money and was very convenient, after a long stressful day. we're so appreciative for the kindness and efficiency we witnessed with guaranteed. i hope i never step foot in there again, but if you're reading this and you're broke down in the area - they'll get you right. only somewhat negative feedback from me is that they're closed on saturday and sunday - and waited to call until friday around closing time to let us know the car was ready for pickup. so had to wait a couple extra days to pickup, whereas if i knew it was going to be ready i could have been there friday afternoon. oh well. pretty good, not bad, can't complain. thanks y'all!

New to the area and decided to try this place for my high mileage Camry. Scheduled an oil change…read moreand check up and was impressed with how things were handled. The front desk staff were very friendly and I really appreciated Eric's help. I had a speculation I was burning oil and they made sure to take note and set up an appointment to address that in a months time. Oil change, air filter, and windshield wipers were all very reasonably priced. I had an appointment for 10 AM and was out by 11:30 AM on a busy morning it seemed. Nice little waiting area as well. I will be taking my car here for future services.

It is hard to find an honest and fair price in car repairs. This shop was recommended by my…read moreregular mechanic. They diagnosed the problem and repaired it the same day at a great price! I am very happy with them. God Bless them!