I have been a customer since 2009. Just had my second air @ heat units replaced. Every technician…read morethat has serviced my units over the years plus the installation team has been professional, polite, courteous & knowledgeable. I am more than pleased with Reid and their personnel.

12-5-25 technicians arrived to look/ fix my heat. They broke my water spicket and water was…read morespraying everywhere. We turned the water off to the house and I was told they cleaned my coils and called a plumber whom would be by 10am 12-6-25 Saturday and asked for a towel. My mother in law suite was flooded with the damaged they caused. On Sat the first technician showed said he was waiting for the guy. I was in my house and I noticed the water was back on. I went outside to see two Reid HVAC techintians and no plumber like I was told and they cut a hole in my house and soldered off the spigot and put a cap on. You can see the burnt marks where they could have set my house on fire,  I WAS NEVER ASKED IF THIS WAS OK!! It was just done. I have a hole in my house and no spigot and in the mother in law suite you can see water coming up between the floor boards. I had no clue if they cracked the pipe in the wall and that is where the water was floating in my house??? I wanted the water off; in fear of more damage being done. I wanted a plumber to put a spigot on, water restored, and heat. The technician told me Monday they would get a plumber and looked at replacing my whole HVAC unit. Monday 12-8-25 I called American Home Shield at 2pm about the damage I called about on Fri and sat; was told they would fix it today and I have heard nothing. The representative called the company, spoke to the office manager who said they were aware of the damage and have called a plumber and are waiting to hear when my appointment was and to give them 24 hrs and they would call me about my appointment time. Tuesday 12-9-25, no phone call. Wednesday 12-10-25 I called AHS and they informed me Reid had sent them a memo stating they acknowledge they did damage and sent out an employee technician on Tuesday 12-9-25. Who put a cap on but the technician said they are not responsible b/c I had old pipes. It does not matter if my pipes are 7 days old or 300 yrs old. Reid was there to fix my heat; the HVAC; not mess with my pipes and in doing so they broke my spicket. Thursday 12-11-25, I called AHS and this representative called Reid and spoke to the owner Chris. Who stated, yes we broke the spigot but we put a cap on it. If the owner wants a spicket she can call a contractor. 7 days now with no water or heat, temperature in the 30's. I have a hole in my house and no spigot, temperature dropped into the 20s Sunday 12-14. How am I supposed to protect my pipes?? You cannot pay me to allow this company to set foot on my property, so they can damage, steal from me by cheating me. They have exhibited gross negligence. They told me they cleaned my coils and that I needed a new unit (which took 7 days to submit issues to insurance) my cost 1700$ with insurance, I called Pender Heat. I needed a new controller and freon. 550$ and heat that same day. Pictures include spicket damage, dirty coils, lost parts, and they are not credited by BBB.

Dustin did a great job. This job was scheduled, quoted, and finished within a few days. I'm very…read moreappreciative for the work done.

Projects completed. Ask for an itemized bill, office is good about working through issues.read more

Wow! From start to finish David at Sam the Concrete Man of Charlotte was top notch. He showed up…read morefor the quote when he said he would. He explained the job and what needed to be do to get proper drainage. He actually provided the quote. He answered all of our questions with the patience of a saint. AND, he showed up to do the job when he said he would, and did an amazing job. As President of our HOA, I can honestly say David has been the best contractor we have dealt with. Everyone in our neighborhood is very happy with the new sidewalk and stairs. Before the work, the path was a washed out tripping hazard, and now it safe to walk on, drains properly and looks amazing.

We had our driveway extended. The quoted price was reasonable, and the person that came to give…read morethe quote was also on the job site each morning to ensure things went smoothly. Payment was straightforward and they never hinted at wanting the final installment until we were completely satisfied and our punch-list was done. I would hire them again.

Great experience working with Weather Roofing. Their drone with high definition and thermal imaging…read morecameras allows them to show and explain any roof issues in detail. Rob presented us with several options, explaining the benefits of each in detail without a heavy sales pitch. The roofing crews arrived as planned and finished the roof in two days. The crew did a fantastic job of cleaning up before leaving. Rob came out the following day to inspect the workmanship and ask if we had any issues. Over the years, we have had three roofs installed at various properties, and Weather Roofing is the best hands down!

From Rob to Christine to Sherman, this company is top-notch with respect to customer service and…read morequality work. I highly recommend them!

Air Works came out for a scheduled maintenance. Was told one of the units had a locked condenser…read more Was then told a new condenser was 3k. He then said that since the units were so old he recommended both units be replaced and would have someone out to talk about units and financing. He left and never bothered to tell us that he had pulled the fuse box to the unit so we could have replaced it once the unit thawed. He also never returned the thermostats to their settings. Was without a/c for two days before another company could get out here to find the disconnected fuse. Checked all systems and they were fine. Total con job to try to get a commission. Extremely dissatisfied.

Owner Rick Latino and his crew turned my HVAC nightmare into a 16 SEER comfort system…read more My job posed virtually every challenge known to mankind. The line set was too small for modern equipment. Following the original installation path would mean ripping through ceilings and walls. The list is too long to type. After some careful consideration, and some very creative ideas on Rick's part, we installed a fabulous system without major renovation. The best thing is that the job was done right, for not much more money than the lowest bidder....who would have done a significantly lesser job.

I filled out your online form just looking for a quote . Never used a professional cleaning service…read moreso I didn't know what to expect. I wouldn't have done so if I had known I was going to receive 4 phone calls and 4 automated texts that I had to keep unsubscribing to within 10 minutes of me doing so. I'm sure you're a great company but blowing my phone up like that isn't an acceptable practice and has turned me off of using your services for the time being

Adding another review because my last was really salty when I wasn't pleased with my service. Molly…read moreMaid comes out to fix it if there's an issue, and the two times I've had issues, they've fixed it quickly. Now is it annoying to need a fix in the first place? Yes. But I like that I can trust that it will be clean! They're super responsive on text and have been great to work with overall. I've used them for my move in clean and have resumed monthly service!

We worked with Richard to have our screened in porch painted. He came out, gave a fair quote…read more(better than several others we got) and had a team there the following week. Carlos and Junior were the lead painters and did a great job spraying. They also caulked everything which was a big project. They finished by the end of that day. They stayed and fixed any imperfections we could find and Richard returned for a final walk through. We were very happy with it!

Richard and his team did excellent work. Very satisfied. He came back to help me put my tv up as I…read morecouldn't figure out wires! A very kind and professional guy who gets the job done and a beautiful job at that. Thank you Richard!

Sidney was awesome. He helped pick a toilet and replaced it quickly. He checked his work and…read morecleaned up the work area. He was friendly.

"I am no plumber but When repairing the main water line into…read morethe house, one should locate the internal and external shut off value. Know where they are at." "I can not recommend Mr Rooter after this experience and lacking caring for the customer." Mr. Rooter came to our house to replace a water pressure regulator located in our garage. I was in a meeting during the installation. Suddenly, I heard rapid banging at my front door. The plumber was soaking wet and frantically asked where the main water shut-off valve was located. This valve is situated outside near the water meter. We quickly ran to the location so he could turn off the water. Meanwhile, I turned around and saw water pouring out of my garage. I entered the garage to assess the damage. The plumber informed me that I had a faulty shut-off valve and showed me the broken piece. He did not acknowledge that all of my wife's catering equipment and supplies were soaked. Next, he recommended that I inspect for older or potentially faulty shut-off valves in the future, without considering the fact that our family's belongings had just been drenched. He stated that he would finish up and be done shortly, completely ignoring the mess in my garage. While I am not a plumber, I understand the importance of locating both the internal and external shut-off valves when repairing the main water line into the house. Educating the customer about potentially faulty equipment is helpful, but it shouldn't come immediately after ingored the sme faulty shut value and failing to turn off the water main before starting your work. It's also essential to acknowledge what a customer might be thinking or feeling in such situations. If there is potential damage to personal property, the plumber should always call their supervisor immediately. Unfortunately, the supervisor seemed largely concerned with securing payment. He promised to give us several days to assess the damage but called the next day to check on progress, which felt like additional pressure to pay without sufficient understanding of the situation. After some communication, Mr. Rooter offered a $20 discount, which amounted to only about a 4% discount.