Coming back today to update this review and gave them an extra star! Our project is complete and we…read moreare very happy with the windows, the installers, and customer service. Putting this in here as pending, as we are in the middle of the work being completed. I will update when the job is complete. Price was fair, salesman did a great job explaining and helping us decide on a few details, workmen arrived on time and were very tidy. A window arrived broken, which happens no big deal. It should be replaced in two weeks we were told. Not all the screens were delivered so waiting on those to be ordered and installed.

We built a barn about 7 years ago and needed gutters so we ordered and they were put on about 6…read moremonths later it snowed and pulled them off when we called they said to bad. We ended up having someone come take them down and replace them. No problem with my new ones.. They don't stand behind their products.

While they were a little higher than the competition, I feel it was worth it. They are insured,…read morebonded, courteous, professional and do a great job. The two days it took to completely tear out my old shower, tile, etc., and install my new acrylic shower, I not once had a doubt I made the right decision. The technician was on time, personable and respectful of my house. He spread tarps from the front door to the bathroom and got right to work. They did such a great job and I love my new shower!

wow! love my new adaptable shower! in a power wheelchair, so a life saver!…read more great people to work with; went above and beyond to be sure my needs were met.

Vinyl Masters installed windows, siding, and gutters on my older home. Daniel gave me a great price…read morecompared to several other estimates I had gotten. His teams were quick, professional, cleaned up after themselves, and performed quality work. I love the noise reduction of the windows. My home looks wonderful. Daniel was a joy to work with. I recommend his company to anyone needing this type of work completed. He came out after his team completed the work to ensure that it was completed to his high standards of quality and my satisfaction. Sharon B

From the owner: Windows, Siding, Roofing and Guttersread more

After interviewing 3 different window replacement companies, we were most impressed with Ty's…read morepresentation from Zen Windows. He was up front with pricing and the quality of his product. The construction of Zen windows had a superior quality than the other windows we interviewed. Installation by Marcos and his crew was efficient and professional. Window installation was quick, while making a difficult job look easy. While selecting for a window company can be daunting, we searched through the internet for window ratings and found Provia Endure Windows to be highly rated. Lifetime warranty for the windows and installation also were deciding factors for us. Curb appeal, value, comfort plus improving energy-efficiency and security added value to our house. 38 windows replaced by Zen Windows.

I'm a first-time homebuyer and purchased my house in March 2021. While the house was in great…read morecondition and had recently been renovated, it still had the original wooden windows that were installed when the house was built in the 1950's. While I appreciated their history, classic look and the fact that they were still in good shape, it was clear they needed to be updated. I contacted several window companies around town, both local and national establishments. After being put off by some of the high pressure, in person sales tactics other places had, I found the approach that Brian and his team at Zen Windows very refreshing. I also saw that they were voted Best in Charlotte by Charlotte Magazine in 2020, and I wanted to support a local business if I could. Brian was very generous with his time, and it only took a few phone calls with him and a quick visit from his installer to get measurements for them to have all the information they needed. I was impressed with how simple and straightforward the process was. Another huge selling point was that I wouldn't have to pay anything until the job was complete, a big difference from other companies. The turnaround took about three months for the windows to be built, but I would chalk that up to COVID, supply chain issues and increased demand for home projects because of the pandemic rather than anything on Zen's end. Quoted turnaround times at other businesses were similar. Once the windows were ready, Zen sent a simple three man crew to my home to perform the installation. Each gentleman on the crew probably had 30-40 years of window installation themselves, so as a team they were pretty capable. In just two quick morning sessions, my windows were complete! I'm extremely happy with the end result. The windows are fantastic, incredibly easy to use, they look great (black exterior FTW), and I can already tell they perform much better than the old ones. Brian and his team did an outstanding job, and I would recommend them to anyone looking to upgrade their windows!

I reached out to a couple of places but this one was very responsive. They immediately booked…read moresomeone to come out and do the assessment. Assessor sat down w me and went over a couple of options. He showed med videos and brought samples of the material that the door was made out. Then, Ms Carla was very communicative to walk me step by step of the process and answered all of my questions. She communicated via email, text messages and phone calls to always keep me informed. Someone came out again to take final measures to order my new back door. Kyle came out and did an outstanding job in an efficient manner. He was very pleasant and professional. The value was great for the quality of the service, time efficiency, and reliability of their product. I would recommend them to anyone if you are thinking about replacing a door. I rated them 5 out of 5!

The contractor group was very professional and did excellent work…read more There were issues with the communication and rescheduling which happened 2 or 3 times. This was our only frustration/complaint.

Do not use this company, horrible customer service. We had…read morethem replace all the windows on the front of our house and it was a horrible experience. They are not the company they used to be.

In the past two months I have been looking to replace the windows in my house. The house is only…read more15 years old but the windows used when the house was built was very cheap and poor quality. So this year I wanted to go ahead and replace those. I called several vendors to get some estimates. While some like "Windows World" are busy this time of the year, they have responded and given me estimates. However Pella windows in Winston Salem did not respond as they promised. They had promised to call me back and set up a time to give me a quote. Several calls on my part later, they still have not made good on their promises to call back. I would prefer Pella brand windows, but I do not feel confident that they could even do the job as it's the results I have seen from the thus far.

Mr. Reece completed the work on our windows in a little over a day. He removed the old caulking and…read morereplaced it with new sealant making our windows airtight. I was very impressed with his workmanship and attention to detail! He even filled a spot where a brick had fell between the wall and made it look right! All this for a reasonable price. I highly recommend Bob Reece (Smart Window Choices) for all your windows needs!

From the owner: Smart Window Choices specializes in new and replacement window sales and installation. We also…read moresale and install doors and siding to meet the needs of the customer.