Frank Sergent & Brian Coffman were in charge of listing & selling our home in 2010/11. Nearly spot on when they reviewed the property & so complementary of the investment we've put in since 2002 ($90k+). Brian quickly took over, not sure he ever sold a house. My husband & I are both in a competitive technical sales environment and had expectations of a decent sales person.. Right off the bat, we were greatly concerned with the lack of skills Brian possessed in Sales 101 (ie, listening, intelligent thought, strategy, etc).. Heaven-for-bid he actually allowed you to finish a sentence and verify what information is important to the buyer / seller; before rudely interrupting and pushing his point. Brian Coffman litlerally made a deal with the buyer's agent that had us spending ($2k) to offset a closet change (of $170). He did so without asking our approval. From the moment we inquired about this....he disappeared. Brian Coffman literally did not do ANY work after these conversations including: communicating any further information with buyer's agents, discuss ANYTHING with us. After making a $22k+ commission, he NEVER called to say thank you. The buyers & I planned EVERY transaction after this.
Calling all experienced agents...how is Brian Coffman & Frank Sergent still employeed? Frank is just a bully and Brian is passive - aggressive. They made John L Scott look brillant...really. You have soooo many other options. BTW, I asked Brian Coffman for a Windermere agent inSo Cal and he gave me his brother-in-law with Century 21 which had NO experience in Orange County. Just know, if you sign with these men / this company - expect to leave money on the table and that these men are NOT working for you...just themselves. Good luck! read more