WIND is awesome! WIND is a new Canadian cell phone company that has just been launched in Edmonton. They created the company based on surveys by Canadians that told them what Canadians hated about their cell phone companies. WIND has NO CONTRACTS! If you like them, stay on, if not, go elsewhere. No strings attached. How beautiful is that?! They also have cheap plans! You can call all other WIND phones, and anywhere in Canada with unlimited texting - day and night - all for $45! There's unlimited minutes and long distance! My favourite thing about WIND is that they are not owned by Rogers, Telus, or Bell. All of the other small cell phones (like Koodo) are owned by one of these companies. But not WIND! They use their own towers so the reception isn't the best yet, but it's getting better every day. The staff are very knowledgeable about their stuff. They are so helpful. AND, you can get a 3G touch screen phone for $130. I love WIND! read more

WIND Mobile - Image taken from the WIND Mobile website - Mobile Phones Near Me - Edmonton, Alberta

WIND is a new cell phone service provider that has a motto which states they don't have a gazillion phones, just a few great ones, with no contracts. That is very true. They have very few phones to choose from, about 5 but they aren't bad choices at all. The phones are sold with no contract and for a cheaper price than you would find at Bell or Telus or Rogers. I am looking into switching over but the only reason I won't just yet it is because they are a brand new company so the reception isn't the best. They also offer some great plans that aren't very complicating and they allow you to add-on around those. If this company plays its cards right it will get tons of business. Most people hate the concept of contracts and the BS all the major companies make you deal with. read more

WIND Mobile - taken from the website - Mobile Phones Near Me - Edmonton, Alberta

What WIND Mobile is doing is awesome. My cousin uses them and I wish I could cancel my current contract and join them this instant. The great thing about WIND is the fact that they have no contracts. So that means that they won't swindle you like some OTHER cell phone companies (*cough* Rogers *cough*). You can switch carriers whenever you want and it won't cost an arm and a leg. Since the company is new, the reception isn't the greatest right now. They don't have many phones to choose from either, but in two or three years, this company is going to be incredible! read more

I was quite surprised by the lack of reviews of this location. Next to Kingsway Mall, it is the city's second busiest outlet in the city. I have owned a Wind line since April 2010, 2 months after the company going live in Edmonton. I wouldn't pay attention to Santo's rating at the bottom, as more of the information is erroneous, both for that period of time and now. My plan is one of their older ones: All the call control features (VM, CW, Call conferencing, etc...), Canadawide Text, Canadwide calling for $15 + GST/mth. No contract. Granted I did buy me phone outside. But vs a 2-3 year contract, I've likely saved at least a grand. Was looking to upgrade my phone and did to a BB Curve (yay for end of cycle handsets). I mus give big shoutout to that location's Joshua B (likely the only caucasian male at this location), who was an enormous help and answered all my questions concerning current plans, handsets and let me play with all the demo models available (as I've found other reps at this location not always up to date on their own products and pricing). WindTab system works like so: Pay X for phone and the remaining goes on the Tab. Easy numbers: $200 at Checkout/500 on a tab for a total of $700. Plan is $30, 40 or 50 a month for unlimited features (province wide, canadawide, Canada/USwide). 10% of your plan fee (3, 4, 5/mth goes towards that $500 dollars on the tab). After month 24, the rest is wiped and you own the phone. After 3 months you can call into the call centre and get the unlock code for free and take it to another carrier. More phones from the Big 3 are not reverse compatible to Wind, but wind works on their own and the GSM/LTE network I'm definitely looking forward to the whichever holiday deals Wind may have in place and signing up for my first WindTab! read more

I want to add that this past week, I have gotten fast and great customer service from Wind rep. I purchased a new Samsung Galaxy S7, but 2 days later it was on sale for $100 less. I contacted Wind on their Facebook page at night and next morning I got a reply. There was no argument or anything, they just asked for a copy of my invoice and applied the $105 to my credit service. Now that's awesome customer service. Yes, Wind still doesn't have as great coverage as the other big 3 (hence no 5 stars at this point). But give them time, especially now that Shaw has bought them (just don't go changing the price plans). My advice to those having issues with help, is to private message them on FB. They reply back fast, plus if any reason you also will have back up of the conversation. Don't even bother going to one of the Wind stores, as I find that sometimes they aren't much help. read more

I'm only writing this because the other good reviews sound a bit staged. I have my phone with wind. So far it is great! Unlimited talk text and data for a very reasonable price.The data is great especially to keep my 3year old occupied while waiting. The only thing is if you do a lot of travelling with your phone outside their network it could be a bit pricey. All in all I'm happy read more

BEWARE OF WIND. Ordered by telephone Sept 3 . Sept 15th hasent arrived in my mail box yet . Called again they told me to go to the mall,etc,etc. then go to Canada post ,to fix my address? 5 calls 2 visisits to the kiosk and NO SATISFACTION Not different than any other company. Rates are higher after initial trial periods. No contract would be great if we could ever get service started . I just gave up on these guys and stayed with my own company. When will there ever be a decent phone company. The 6 times spoke with WIND agents all the way in Eygpt they told me i could easily walk to the mall again and get this all fixed. Tried that but the lady at Wind (in the blockbuster at 23 ave) TOTALY RUDE. read more

Disgusting service when you leave country or city . It Does not work but it surely gets charged for world traveler package. Customer service agents all speak different language. Finally paid wind lots of weird charges and moved to bell . Now WIND called me and told me that my balance amount will not be returned back to me. That means WIND knows how to collect million dollars from so many transactions like this which ends up having a huge amount of customers money in their account to multiply in their investments. WIND Sucks. ......Hate this provider. read more

I signed up an LG 2X smartphone with Wind Mobile in December and have had absolutely appalling service. I have 5 other cell phones with other providers in my family and have had my own cell phone for over 20 years and have never seen such an incompetent company or back office accounting department. They did not activate the account properly right at the start and so I have been charged dramatically more than I signed up for and in spite of contacting them (multiple times) and being assured it would be fixed, they have not credited the account and always say that someone that I can't talk to has to approve the credits. I have had over ten calls with them and spent over 6 hours on hold. They are unfortuately very very unorganized and have a brutal accounting dept and not enough people available to take calls. If you sign up, pray that you never have a problem with your charges, because corrections or credits are a challenge at this company! They may want to build a cell phone service in Canada and are quick to complain about the Canadian challenges but good old customer service will make or break a business faster than anything else. If you click on Email Us in their customer service portal, it comes back with an error, you can only call them... nice communications guys! PS. I signed up at the Kingsway location. Good Luck Anthony Lacavera, you have sure started out poorly with this customer! read more

The cheapest carrier in the market after researching. they are impoving their covergae. I switch from Rogers to wind mobile . So far so good

"If You Hate Your Job Find A New One!!!" I came to the Wind Mobile West Edmonton Mall kiosk today (which had no customers there when I arrived) and I asked one of the staff named Francis to help me with an inquiry about my account. Before I could finish my question he quickly cut me off with, "You have problems call customer service." I'm sorry but you work for Wind and have access to my account are you not customer service I thought? So I told him that I had been trying to call through the provided customer service line but for literal hours but got no response (another negative thing about Wind customer service) and that was why I was there in person. He then rolled his eyes and said, "What's the problem." I explained that I had just opened an account with them two days ago but didn't think their BYOP promo credit was attached to my account. Francis instantly got flustered and started talking to his co-worker about when promos ended. Francis then looked at me angrily and said, "This $50.00 promo ended last month! You can't get it! It was last month!" When I tried to explain that wasn't the promo I was referencing Francis raised his voice telling me that I couldn't get a promo that I wasn't even asking for. So I said, "Why are you getting mad?" Knowing that he would probably get in trouble for how he was acting he quickly lowered his voice an said, "No, sir I'm not mad." At this point I showed a picture referencing an account that had the promo applied and mine that showed the promo wasn't applied. Francis quickly said, "All accounts are given this promo automatically!" I questioned why my invoice did not show it was applied and he said, "You can call customer services!" After explaining again that wasn't working he started to huff and said," I'll call myself then!" After a ten minute wait of him trying to get through customer service I spoke to a rep on the phone and she applied the promo onto my account within a minute. Clearly Francis just did not want to do his job. The minute I had walked up he practically told me to go away, he yelled at me about a promo I wasn't even asking for, then lied that it was applied to my account when it clearly wasn't. After we were done I said, "Was it that hard to do your job?" and he simply glared at me as I walked away in frustration at how horrible this guys customers service skills were. Overall I wouldn't recommend anyone going to this location if they need help with their accounts. Take Francis's advice and don't go to this kiosk unless you enjoy being treated like garbage. read more

I wish I had read reviews about Wind mobile before I got a 35$ plan with unlimited data. The network is horrible, even in Edmonton. Sometimes I don't even have connection in the university area. WTF? Their data speeds are so slow, that it would be easier to find a place with free wifi somewhere next to you. I was extremely disappointed and dissatisfied with their services. The most important things (Mobile network and Data) are too bad on Wind. Those who see my review, don't get Wind, even without data. It's better to spend extra dollars and get something more reliable. read more

Please do not go in for this network till you cross check the promises made by them. The customer service is poor and very rude both when you call them or at the kiosks. I have had to run around for three months for a bundle discount I was promised, finally to be told that my first connection doesn't qualify for the discount. The supervisor was accept it or you are free to leave the network! Such arrogance! read more

My phone stopped working a month ago and Wind is still unable to even contact me, let alone fix the problem. They promised to call me, but haven't followed through in the least. I wouldn't choose Wind Mobile over a walkie talkie. read more

Seriously made a yelp account just to review this company. What a joke of customer service. I signed up in mid July and was told by the representative that I would not be receiving my first bill until September and not have to pay until October. I verified this multiple times with him but I get a bill mid august. I am a student that gets paid once a month so I called and explained that every penny of mine is budgeted and since I was told I wouldn't have to pay until October, I did not budget it in. I was told that was fine and they'd make a note of it and the next bill will not be until end of September where I can pay it all off then. I get a text on September 23 saying all my outgoing services have been suspended but to give them a call. How exactly would you like me to do that?! I made a $50 payment and didn't get gas but bussed to work, they only recognize the large banks so they can't do debit payments for me. I paid though online banking and called to report the payment and was assured my services wouldn't be cut off. Next day, it's cut off. This happened 4 times where I kept calling in and they kept cutting it off. Everything was paid and my service was still cut off. I finally got annoyed and spoke to a supervisor. They put me on hold for 15 minutes so I could speak to a supervisor named Melissa, I assumed she was reading my file but nope, didn't event bother. She informs me there is nothing they can do, I told her how frustrated I was with them and she essentially said she did not care. The price is good and as long as you don't go to your basement, the coverage is fine but if youre choosing your provider based on customer service competence, youre better off with their competitors. read more

I would not recommend Wind to anyone. The service area is as stated in Major cities only but still have connection issues in various major cities. Lots of dropped calls in major cities, I can watch my phone drop signal and try re-connect frequently while trying to use the phones GPS feature to navigate about. It usually takes a few minutes before it will re-connect and seems to want to cycle through wind away, no service, then back to wind home network. I have tried many times to deal with service reps at Wind and have been very unhelpful. I have tried the International Roaming while on vacation and it never worked even though both the provider and Wind agents said it should. Still got charged for it too. Even cancelled it 6 hours past the billing cycle time and had to pay and extra months charge for something that didn't work in the first place. I have had this for 18 months and can't wait for the TAB to run out so I can change. The network signal has poor building penetration so if you get a signal indoors it will likely be much slower than normal. Don't be fooled by unlimited data, the slow speeds make it so painful to use I avoid using it all together. Its easy to advertise unlimited when you can access data and when you do its too slow to be of benefit. read more