Great Quality pools and the different designs the owner offered were amazing. The service requested was met in the timeframe we wanted. Definitely would recommend! read more

Run from this horrible company. Not only is the owner a jerk but he took a photo of my pool (without my permission) years after the pool was completed and sent a worker to trespass on my land. He has refused to take the photos down. We were disgusted by his tactics and he did not finish the project and we had to spend additional money to get it done. He will promise the moon but when it comes time to finish he will be no where to be found. Then he loves to threaten to sue you. There are so many other more reputable people to use DO NOT SIGN A CONTRACT WITH THIS MAN. read more

Oof. Called to ask if they did pool repairs and the owner was super rude and condescending. A simple, "I don't do repairs" would've done. Best way to describe his posture is combative. Yikes, dude. Beware. read more

Awesome job, Mark!! Construction was in a timely manner, and Mark personally supervised the whole project. Our family loves the design. Thumbs up, thanks, Mark!! read more

Mark Ledford, the owner, is an extremely rude, vulgar man who made my family feel threatened and harassed. We initially contacted him a year or so ago to get a pool built for our home in west austin. That's when the nightmare began. He gave us a sales pitch about how his company did everything the big guys did - for less. Imagine my surprise when a gang of hoodlums shows up to my FRONT DOOR SMOKING AND DRINKING the first day on the job while my DAUGHTER WAS OUTSIDE PLAYING WITH HER TOYS. One of them even threw a glass bottle on the sidewalk while they were yelling at eachother. I have half a mind to believe they are on drugs. When I asked mark if he could tone down the behavior of these goons, I was met with a rude and vulgar text response that amounted to "stop being a bitch and deal with it". What happened to that nice man on the phone with a great sales pitch from 48 HOURS AGO? But it gets worse. Eventually, his employees cause thousands of structural damage to my property by ripping things out of the ground - when i presented him with this information he told me it wasn't his fault and that I should deal with it like a man. It has been a long and painful litigation process, but we will get our money back. I just have to warn everybody DO NOT DO BUSINESS WITH THIS COMPANY. YOU WILL LOSE MONEY AND THEY WILL NOT TAKE ACCOUNTABILITY. read more

Owner is rude and the most unprofessional person I ever dealt with...and I mean that. HIGHLY RECOMMEND USING ANOTHER POOL COMPANY...big flag. So many other great options out there for your residential pool install. You can easily "trim the fat" by removing this guy from your pool quote list. read more

The crews can build a beautiful pool, that is a fact. We love our pool. My two-star rating has little to do with the product, and everything to do with the lack of professionalism exhibited by the owner. You should know what you are getting into personality-wise if you contract with Mark. He is acerbic, rude, misogynistic, and angry. He is a very poor communicator. We put up with his abrupt style of communication because we believed we would get a good pool, which is appears we did. However, we now have a situation occur that we did not know how to handle. The "freeze protection" we bought means that when it gets down to a certain temperature, the pumps are supposed to automatically come on so the pipes don't freeze. Our breaker that keeps the pool pumps running keeps tripping and shutting off the pumps. With temperatures in the teens (or below) for the next several days, we were worried about freeze damage to the pool. I called Mark to ask if the electrician could come and take care of the breaker, and he that the electrician cannot come out in this weather and my husband will just have manually turn it back on until the cold snap is over. I asked what will happen if it trips in the night while we are asleep, and Mark got very angry. I was asking him for information, and he seemed to think I was demanding that an electrician come out. He asked, "are you kidding me?" very snidely. Things got very heated, I handed the phone to my husband, and Mark hung up on him. I followed up with a detailed email explaining my position--that we don't know what we don't know about these kinds of things, because our pool has just been completed and we have never had a pool before. I reiterated that my anger was at his tone of voice and choice of words, not because the electrician could not come out right away. He replied to my email with the following, and this is copied/pasted directly: "What every (sic), just to let you know I did not read your Bullshit novel! Your pool is under warranty. You can scream and talk to your husband like that but not to me. The state is under a Winter Advisory alert and are asked not to drive. If you can't understand that then I don't know what to tell you. By the way I talked to the Electrician and he will come out this after noon." So apparently, electricians *can* come out in cold weather. And Mark seems incapable of understanding that our anger stems from his tone and rudeness, not about the breaker situation itself. His email suggests that he also does not understand that I was angry and raising my voice at him, not my husband; however, given his poor communication skills, this is unsurprising. We have been nothing but patient and indulgent with Mark's rudeness all these months, but today he showed his true character. Once your pool is done, you better hope nothing goes wrong with it, because once Mark has pocketed your cash, he will proceed to treat you like crap. read more

I'm a personal assistant who was inquiring about pool conversion for my boss and his newly bought property. The man was extremely rude, interrupted me, acted like he was upset but my question and told me to have my boss call him, then he hung up on me when I told him my boss doesn't make these kinds of calls, and that this is literally my job. I'm just trying to do my job. I'm pretty sure he thought my little lady brain couldn't handle words like "I don't recommend doing that type of pool conversion in the area" but instead, did not communicate whatsoever and acted condescending to me then hung up on me. Go to his google reviews, he has a history of not only bad reviews but rude responses too. This guy isn't interested in building any type of reputation in Texas for his work, he's short tempered and probably not a good person to work with. read more

Mark built us a beautiful pool 2 years ago. We were and are very satisfied! Recently we had a problem with our pump and Mark was very accommodating and had someone fix it in a timely fashion. We love our pool!! read more

This is the text I received from owner Mark Ledford after posting a one star review on google. "I am going to sue you Mr. Marek, for the shit you are putting on the internet!" So Mark has now earned 3 stars total for 3 reviews. Bravo! Pool contractors are not regulated... and lots of rejects end up in this industry for this reason. read more

Mark and his son built a beautiful pool for us. He was affordable, got the job done quickly and was pleasant to work with. We highly recommend Wimberley Pools! read more

Mark gave us the best quote on our pool by a considerable margin and he did a great job on our pool. The thing I noticed most was that all the subcontractors were top notch. The guy that did the rock work did an awesome job. Mark was also smart in the way he kept costs down - for example our pool was partially above ground and square, which means there is a lot of extra work to ensure the pool is strong - double matting the steel and so on. Mark's quote was $10,000 lower than the other 2 quotes I got and he handled the structural strength in a smarter way than the other contractor would have. We love our pool and we are really happy with Mark as a contractor. Mark has a gruff and blunt attitude, so perhaps he should only get 4 stars because of that. I saw a couple of other people gave him bad reviews because of that. But I was looking for a great pool at a great price and thats what I got. We built our pool at peak building time and the pool was completed under contracted time. So overall we had a great experience and strong recommend Mark. Thanks Mark, great job. read more

Wimberley Pools & Spas - Pool & Hot Tub Service Near Me - Dripping Springs, Texas

I found the owner to be the hardest person to get along with. He was foul-mouthed and totally rude. Those who "work for him" are independent contractors and those contractors are a nice bunch of people. He will complete a job months after his verbal promise and "his word" means nothing. As for his BB rating, the BB around here only keeps complaints on file for a year, so that is almost meaningless. I admit you can save a few bucks with him and that's very tempting but you'll find out, in the end, it's not worth it. If I could, I'd give him minus 5 stars. Read your contract carefully, better yet, go to an attorney before you sign it. read more

I used this company back in 2013 and had the same nightmare as the other customer. I almost question the person that was totally happy if they actually used this company. Every step of my pool building process was a nightmare. Mark the owner started with the same line how he was less expensive because he did everything unlike the larger companies. That was a complete lie as soon as I paid him he sent a "superintendent" that was clearly a meth head to manage my job. The first step of the job they ripped out my sprinkler Brain to a 16 zone system then told me it was no big deal. After consulting with a landscaper it was, but Mark told me that was my problem he was just the pool builder. Ultimately most of my yard was killed which cost thousands to fix. There where several other instances just like that all along the way and every time I was told they where going out of business and I would be lucky if they finished. DONT DO BUSINESS WITH THIS COMPANY. Take it from me it changed my whole experience with my pool and not in a good way. read more

We contracted with Wimberley Pools Co to build a pool for us at our house. It wasn't until after we had contracted that I saw the 2 reviews on Yelp that were very sour. If I had read these I probably wouldn't have gone with him. However, now, after having completed the building of our pool, I am very glad I did. Every stage of the pool building process was done by teams that I considered to be very professional and hard working. In fact they slaved in the baking sun from 8am to 5 pm. One team worked through to nearly 8pm to finish their job. They were all very polite, professional in their work and seemed highly skilled. The stonework and tile were top quality. In fact every step seemed high quality to me. Mark kept us informed of each next step and the scheduling. We now have a beautiful pool for a great price and it was built within the time frame promised in the contract. Mark, the owner, is a straight shooter who was always honest and forthcoming with us. He is not what you would call a smooth talker, but he's honest, cares about quality and can build a damn good pool. I would definitely highly recommend him to all my friends. read more

Buyer beware. Once I gave the final payment, I had to hire a lawyer to get the project finished. The owner, Mark, was rude, abusive and refused to honor prices quoted for extras. My pool is awful. It has had two leaks in two years and cost me thousands. read more

This unprofessional turd is the worse pool contractor ever. He didn't want to finish the project after he was paid and was awful to work with. Instead of going through my experience working with this idiot on my pool just look at the reviews on the Better Business Bureau site about Mark and his pool company and you will see more of his crappy work with other customers. When you have 9 reviews on the BBB website and half are complaints that's when you know to go with another pool builder and company. read more