I was going to write a 5 stars review for this office until today's experience. We went here for my 4 years old son dental appointment because of a cavity and an unpleasant dental experience at his first dental appointment. We knew we should have started his experience earlier but given he is a very sensitive kid that tends to overthink everything, we delayed his visit and hoping the older he gets, the better it will be for him. The office was nice and very clean, and Dr Sebro and her assistant were extremely patience with Adrian (it took almost 1 hour to get 1 x-ray on 1 tooth out of my son). However, the scheduling for the treatment or the next step has been difficult. I am 8 months pregnant and thus I need my husband to accompany me to the dental office and he couldn't just take any days off. We couldn't get the afternoon appointment because the office believes the child has the best behavior in the morning although I have already expressed that my son would react the same way regardless of the time of the day. Hence we went to a different dentist that can accommodate our schedule for the next step/treatment. And apparently the office took this as an offense and when I called to cancel the original next step appointment and to schedule a 3 months follow up x-ray appointments for my son. We were refused with the service and were accused of treating this office as a radiology office?!?! The reason for me to schedule the follow up is because we love how our son was treated at this office and intended to use Dr. Sebro as his dentist going forward. I was so appalled by the attitude and treatment (the exact words were deactivated our account going forward) from this office just because we couldn't wait to fix our son's cavity. I couldn't believe how narrow sighted and condescending of the reason why we shouldn't go back. Of course I understand changing dentists are not the best option but we were not given any option because of the scheduling issue. And it is between 2 dentists only so I don't see how "damaging" it is as it was described by this office.
Further, it does not harm to get a second opinion as this is related to my son's health. It sounds more like we took our business somewhere else and thus they do not want us to go back. We were accused of treating this office as a radiologist office and I was just speechless. We were only looking out for our boy as the same office also has stressed to us that his cavity must be fixed ASAP.
It is so disappointing as my son was so looking forward to see Dr. Sebro again. He likes her a lot but it is a shame that we won't be going back to this office because of the accusations that were made to us and that well, our account has been deactivated!
Conclusion is, I think Dr Sebro is a great dentist but if you show "disloyalty", that's the end of the relationship with her. read more