We came to Kickin'Inn Woodridge for a birthday celebration, and it ended up being the most…read moreunprofessional and disappointing dining experience we've ever had.
While seated, we repeatedly asked where our food was, as it took over 90 minutes to arrive, and our sides never came at all. The table next to us was also missing their sides. Despite us raising these concerns, the woman in charge never came to our table directly, instead, a waitress was sent back and forth relaying messages, which was incredibly frustrating and completely unprofessional.
After we finally finished eating, staff did take away a few items from the bill, but for the long wait and the amount of food we never received, including crab, rice, and other items, it still wasn't worth what we were being charged. We tried to calmly work through the bill at the counter, pointing out what we hadn't received, but some items were still left on the bill.
We went back and forth for at least five minutes just trying to get the final snow crab (which never came) removed from the bill. Instead of resolving the issue, the woman in charge told us she had been instructed over the phone by another manager to call the police, simply because we were trying to explain what was missing and make sure we were only charged for what we got. The situation was handled with zero professionalism and absolutely no attempt to de-escalate.
And to make matters worse, we had brought THREE packets of birthday candles, and all of them were used on other people's cakes for other tables. While at the counter, I saw one of our candles in a cake in the back room, and when I asked about it, the staff member pulled it out of that cake and tried to hand it back to me. Completely unacceptable and unhygienic.
What was supposed to be a fun birthday celebration turned into a frustrating, stressful, and embarrassing experience. Between the delays, missing food, poor communication, and the unnecessary involvement of the police over one missing item, this was by far the worst dining experience I've ever had.
I absolutely would not recommend this place to anyone. They need serious training in communication, customer service, and basic hygiene.