If I could have given them no stars, I would have. On March 29, 2018, I purchased a used Mazda CX7 from Wilson Motors. While the salesperson was helpful and knowledgeable, the rest of the experience was unprofessional in my opinion. I was told that I would get my title, (as I paid cash), in a few weeks. The weeks pass, and nothing. Finally in rolls a letter telling me that they were having to get a replacement title, and it would be another 6 weeks. So, you sell cars to which you have no clear title, without advising the customer of this????? Even if they HAD told me there was a title issue, I would have purchased the car, but to say nothing??? So, today, June 13, 2018...almost 3 months later, I finally got my title...thanks alot. I've had other issues with Wilson Motors due to their terrible service in a purchase my daughter made in 2012 of a new Focus. Her car is now part of a class-action suit against Ford for the transmission failures in this car model. Wilson would never do anything other than offer to, "re-teach", the car's tranny with some little electronic gadget. They'd say it was fixed...and I'd drive out of the dealership lot with the car still jerking all over the place. The car is now undriveable due to the dangers associated with this tranny problem. Not to mention the $ 159.00 (approx), to replace a headlight, because they had to take the bumper off (per service manager), due to the bracing in the engine compartment. This was totally untrue...watched a YouTube video and learned how to change the headlight without having to remove anything, (especially a bumper), except the dead lightbulb.
On the Focus issues...I must advise that my daughter NEVER heard a word from Wilson Motors on what they might be able to do to help her...it was at their Repair garage at least 10 times on the tranny issues, which were never resolved. You would have thought that perhaps they'd have thought to offer her some kind of help...and she'd been thinking about moving up to a Fusion. If they'd have offered one iota of help, she might still be a Ford customer...as it stands now, she's soon going to buy a Mazda CX5.
If you decide to purchase a used car from them, I'd sure ask the question before I plunk down my hard earned money...:"ummm, the title is CLEAR, isn't it??". The fellow who does their financing paperwork could stand a little help with his attitude...very unfriendly, and barely polite.
I consider myself lucky...I got a great car. I have complained to the DMV about this...I hope Wilson gets more than a slap on the wrist.
We're an old time Ford family...with the Focus issues, and now this abysmal treatment on the purchase of the Mazda, I will never buy anything from them again, and will advise friends not to either. They really blew it...they could have had life-long customers from our family...and we've got 6 kids who'd have been customers too...not now, and not EVER! read more