FIRST: A huge frustration is they don't answer the phone…read more You call and leave messages but they don't return your call. I literally had to stop into one of the locations so I could make an appointment, which should have been a red flag for me. MISS: I had my eyes checked at W/E early 2025 and was given a new prescription for glasses. I only saw the Dr for 5 seconds so he could tell me I needed cataract surgery, everything else was done by a young apathetic technician. I had the glasses made at Costco and they immediately felt wrong. Costco rechecked them said they were to the prescription and sent me back to W/E. W/E checked that the glasses were to the prescription, had a recheck eye test done and said they were correct and I had to get used to them. Tried and tried as I might, I gave up trying to wear the new glasses after extended periods of feeling like I was disoriented in a house of mirrors and went back to the old ones. This year, 2026, I went to my previous place and had my eyes checked and my prescription this year was similar to the last one they did in 2024. I told them I went to W/E last year, 2025, and I was not able to use the glasses. They told me the script from W/E was wrong. I sent all the documents and receipts and copies of prescriptions from the last 3 years to W/E to ask for reimbursement since they gave me the wrong prescription and I can't use the glasses but they declined saying they stand by their erroneous eye exam. Also, during my current eye exam I inquired about the state of the cataracts that were supposedly such an emergency and was told there was no need to have any surgery since they aren't advanced enough for removal. HIT: I did have eyelid surgery to fix my peripheral vision at their surgical center which was not seamless but a better experience than the optical side of the business. They had a difficult time starting the IV and an anesthesiologist had to come out after I requested a Dr to put it in since 4 attempts by the nurses were unsuccessful and I was losing my patience after 3 attempts in my hands. The surgery was fine, I had some concerning issues a few days later and getting through on the phone, and through the endless phone chain, is awful and you still have to leave a message even on the after hours surgery line and wait for someone to call back. I had to have an additional revision in the office after some healing time but that was smooth and now that everything is healed. W/E does not call to see how you are doing after surgery. I have had several outpatient surgeries in the past and the doctors' offices called and followed up several times post surgery before the first post surgical visit. At W/E you feel like you are discharged and on your own with no safety net. BOTTOM LINE: I am not a fan. I told the head of the optical department I would never come back. I will stick to my current eyeglass provider and when/if the time comes for cataract surgery, I will find a place where I feel like a priority.

Free complimentary consult in which a young lady, Kelly, examined my eyes on 4 different machines…read morefor the surgeon to review. I was called a few days later, told I was a candidate and should come back for more tests/exams and to meet Dr Singer. At that time I asked Kelly if there was a cost and was told no charge. At the next consult they were very thorough, more machines and dilated my eyes for the surgeon to take a look. He informed me I had cataracts which would need to be removed and recommended a multi vision lens replacement. None of this alarmed me as I was looking into lens replacement procedures. Met with Dr Springs scheduler and finance person. They do not accept my insurance so I was self pay all the way. Grand total on that day was close to $15k, There were charges for a surgery center. I specifically asked if that total included everything and was told yes. Surgery was scheduled and I paid $180 for steroid drops to take with me. Thoroughly read the paperwork and fine print the next day and had many questions so I attempted to reach out. AI answers and then transfers you to another AI who asks questions to determine where to send you. You are then placed back into the phone system that never answers and subsequently offers you an option for a call back. Call back was in a timely manner, I said what/who I needed and was transferred to the wrong persons vmail. Deep breath on my part and tried again, same process, this time I got the right persons vmail. 10 days go by, meanwhile I attempted contact via text and website to no avail. Day 10 I rcvd call as she wanted to push my surgery date up, she acknowledged I had left a vmail yet did not offer an explanation as to why she hadnt called back before. I grabbed the opportunity to ask her to go over the cost breakdown. There were surgeons cost and charge for an updated lens, ok I get that. Then there was a surgery ctr cost and another lens upgrade cost, why am I paying twice for an updated lens? I then asked about the $750 per eye anaesthesiologist fee on the paperwork that wasn't in the total, her response was that "she didn't see that". When Wilmington Eye removes cataracts they give you anesthesia for the procedure, thus their surgery center and anesthesiologist fees . So now my quote is approximately 17K. I told her I would call back to confirm surgery as by this time I didn't have any level of trust with the cost. I had a consult with Johnson Laser Eye. Night and day experience that review is on their Google page. Fantastic experience! I cancelled my appointment with Wilmington Eye the next day. IMO Wilmington Eye is a revolving door dealing in quantity of quality. Customer service is lacking, and the phone system should be reviewed. To add insult to injury, I have received a bill for $448.43. I can only assume that if you don't have the surgery, they will bill you for the "free" consultation. I do not have the time or energy to dial into that phone system again to discuss this. Needless to say I will not be paying that bill.

I had an appt yesterday with dr demarino to deal with some recent eye symptoms I was experiencing…read more the dr and her team were excellent, and the whole process was relatively stress-free. I would highly recommend dr demarino and the team at wilmington eye.

No one answers the phone . No one answer s phone even medical record impossible to get on patient…read moreportal. . I am transferring my stuff!

Got there with my parents at 215 to be on time for my fathers 230 eye appointment. I walked up to…read moreask why so behind at 250 and the receptionist said they're a" little " behind. Said it might be about 20 more minutes! It's going on over an hour... SMH my parents are older and my mom doesn't do well out with long sitting. Not to mention she was quite rude and unprofessional with explaining having to wait for so long when we were there on time. This is the second bad experience at this place. Unacceptable.

Perfect experience with cataract surgery…read more I could not have hoped for a better experience from start to finish with Dr. Hester and his efficient team for the first surgery in my life. Everyone was knowledgable and courteous (while still being real and relatable). The surgery was done on time and painlessly and the recovery has been easy and rapid. I'm grateful for Dr. Hester's expertise and the quality team he has assembled.

ABSOLUTE worst experience with an eye doctor ever !!!! Read every review - you are not seeing a…read moredoctor - a tech does all of the the testing including vision testing, she is rushed and is not trained/qualified enough to be accurate and she totally flopped on my new eye prescription which the doctor signed prescription without review of any kind even after I made multiple calls to the office questioning the tech and her ability. The doctor spent minutes shining a light into my eyes and gave inaccurate information as he rushed out of the room - I had zero conversation with this doctor. My prescription glasses needed to be redone and I was immediately referred to another Ophthalmologist due to serious health issues with eye and then went to an eye doctor to get new prescription. If I could give this doctor a negative 5 star I would have.

They were very informative and quick with the service they provided. Thanks again guys! I feel much…read moremore relieved now

From the owner: Founded in 1997, Retina of Coastal Carolina offers a range of treatment and surgical services for…read moreretina, macula and vitreous disorders. It serves patients with macular degeneration, retinal artery occlusion, central serous and diabetic retinopathy and choroidal nevus. Retina of Coastal Carolina also provides treatment for epiretinal membrane, macular hole, retinal tear and retinitis pigmentosa. It offers various diagnostic services, including ultrasonography and optical coherence tomography. Additionally, Retina of Coastal Carolina provides laser surgery, consulting and examination solutions. It employs a staff of physicians and offers online appointment registration services. The center maintains a location in Wilmington, N.C.

Dr. Scott Tunis was absolutely PHENOMENAL. I could not recommend him enough. He talked me through…read moreevery step, and what to expect. He made me feel comfortable. Truly couldn't have picked a better doctor to perform my procedure.

Do not use Dr. Tunis. I had cataract surgery by him in 2021. Within days of having my 2nd eye done…read moremy vision became blurry and I saw two of everything. I called his office, reported my symptoms and requested to see Dr Tunis. His assistant informed me that he did not follow up with his patients after surgery. She instructed me to see my regular eye doctor. I have seen my regular eye doctor multiple times since and I still have double vision. I've also since had to go to Duke to see a specialist due to the issues I continue to have. I had none of these issues prior to cataract surgery. I realize things can happen, but as a surgeon wouldn't you want to make sure your patient was ok? I'm 56 years old and was told today I will have to have another surgery to attempt to correct my vision. In the meantime I continue to see two of everything. The lack of caring by him and his office staff is just beyond belief.

Saw Dr Schadt for evaluation of cataracts. Everyone in the office was extremely professional and…read moreexplained the procedure very well.

Very nice staff. Dr. Brown takes his time, explains everything throughly and provides great…read moreservice. ​

extremely caring and knowledgeable and helpful in my peculiar…read more problem . Been seeing for years.

Horrible horrible customer service with their office staff. I fought the 74/76 Leland traffic…read moreinto Wilmington five times to make their appointments. Only to be told, they are running behind, girls have gone to lunch, we don't have you on our appointment books...any excuse in the world to delay their inevitable four hour appointment. Who has six hours to waste away for an appointment, that NEVER happens. I have had FIVE rescheduled appointments with this office. Don't bother with this place, until they improve their office staff and wait times.

I moved a couple of years ago and had the worst experiences ever finding a decent Primary Dr. until…read moreI found Dr. Parrot and all her staff at New Hanover Medical Group ! From the moment you check in to the moment you leave you're treated with respect, much compassion and kindness.

I'm relatively new to the area, and as an older citizen with underlying medical issues, it was…read moreimportant for me to find a quality medical team which can address multiple issues in a timely manner. Well surprise, surprise! I found just that in New Hanover. And just so you know, they have multiple locations so you can choose a team near you. It's easy to get an appointment and check results on My Chart. Yep, found my team!