The staff is amazing. Dr Wallent provided good details and explained my results very well.

Recently, I went to The Eye Center, 3500 Oleander Drive, Wilmington, NC, for a standard eye exam/contact fitting. The message on my voice mail confirming the appointment stated that my portion would be $39. Upon arrival, my out of pocket was increased to $59. When the exam was finished, I was required to pay $185. I was advised that Dr. Wallent decided that I needed a medical exam which was not covered by my Blue Cross Blue Shield insurance. I have never had a medical problem with my eyes nor was I advised that the fee would increase dramatically. Back in Ohio where I am from looking at the health of the eyes was a standard part of the eye exam which was covered in full by Blue Cross Blue Shield of Ohio. During my time as Director of Investigations for the Summit County Prosecutors Office in Ohio, we worked on insurance fraud cases regularly, so I am familiar with the form and structure of how they work. This particular type of overcharge is a classic example of "Bait and Switch". A truly insidious example of ripping off the consumer. My plans are to file complaints with Medicare, Blue Cross Blue Shield of NC, and the The North Carolina State Board of Examiners in Optometry. I look forward to these various agencies looking closely at the billing practices of The Eye Center where they may find thousands of cases of over billing, insurance fraud and Criminal Theft by Deception. I would not recommend The Eye Center under any circumstances. This review will also be posted on Google and Yelp. read more

The Eye Center - Eyewear & Opticians Near Me - Wilmington, North Carolina

Your eye care associates I waited for over an hour to get my glasses adjusted I walked out this place sucks the big one

This was my first appointment at The Eye Center in Wilmington. Dr. Thomas Walent handled my exam with incredible professionalism. I'm a contact lense user and, with his expertise, Dr. Walent changed my existing prescription which now allows me to read distant road signs with sharper clarity. Kudos to the entire staff who treated my visit with efficency & professionalism. I left with samples of my new prescription with the knowledge of knowing if I wasn't satisfied, I could easily come back. Now, that's customer satisfaction. I will certainly come back when my yearly exam is due. read more

Amazing doctor n staff. As long as I need eye exams I'll go to the Eye Center n Dr Waller.

I visited The Eye Center for my latest eye appt and appreciate the care and attention from the doctor and staff. My updated prescription is perfect. read more

I had an amazing experience at The Eye Center. The staff were great from beginning to end. I would definitely recommend to others.

Professional, seamless, easy to navigate visit; short wait time before being seen. State of the art equipment. Most important, medical professionals who care about one's vision. read more

Amazing and personal service! The staff and medical team were professional, friendly, and helpful. A great choice if you are looking for eye care of any kind. read more

You have done a wonderful job with my eyes and I can't thank you enough. You have done what other eye Dr. said they wouldn't do. I have had these caderacts for a long time and now when the other eye is done I will be able to see things I thought were gone forever. Thank you from the heart. I truly appreciate you and your staff. Love you all. Thank you Thank you Thank you estherhayden7@gmail.com read more

The staff is wonderful. They listened to our needs and helped figure out a plan. My daughter feels so much better now that she can see!!!

Dr. Walent most knowledgeable and caring! did an amazing exam - would highly recommend!!

Courteous and helpful staff. Prompt attentive service at the highest level by Dr Wallent.

Great experience. Very smooth from start to finish. Dr. Walent and Avery were very thorough in explaining things.

They were right on time and they were super patient. I struggled to keep my eyes open for one part of the exam and the young technician was so nice about it. The doctor was also great, and didn't mind answering any of my questions read more

Husband was charged $140. for contact lens fitting....previously wore them, told the person the brand and they gave him to sets of lenses, told him to let them know which was most comfortable and that was it.....and that cost 140.00..WTH? Also was charged $35.00 for imaging of his eyes....he never consented to that...I questioned the charge...I asked to see where he signed for it...well....there is NO documentation that he signed...he was never handed the IPAD....now I have to wait for a check to be sent to me for a service that was never rendered...I wonder how many others have paid this without consent. I got my eyes examined there and they have lost my business as well!! read more

These folks are great - very efficient yet extremely personable. They do an excellent job of performing all the screening tasks and preparing you for the doctor. The doctor was very friendly and took time to address all aspects of my exam. read more

an actual DR lgreat staff the best part was the exam was the most thorough i've ever had gracious staff highly recommended

First time patient at the Eye Center. I was very impressed with the staff and doctor at the Eye Center. This morning started with the front office person being late because of traffic on the bridge. Her coworker stepped in to cover the front desk until she got there. That's the first great thing... these people care about each other in service to their patients? Secondly, the technician was friendly, informative, efficient, and made me feel comfortable with everything that was happening... Just a routine exam. I really appreciate her patience with my questions. The doctor was also extremely friendly, informative and expressed the care that he intended to provide me as his patient. I can see that the culture of this office is set by this caring, medical professional. And finally, upon checking out, they provided detailed information about the charges for the services I receive that day. I would highly recommend the Eye Center. read more

I have worn contacts for almost 20 yrs now and have had routine eye exams every year since. This is the FIRST time I have ever walked out of an appointment feeling thoroughly satisfied and impressed and I have seen many different eye doctors! Hence the review. Their office is very professional. Everyone was welcoming, friendly, and helpful. The exam was the most thorough exam I've ever experienced. The technologies they have available are top notch. Dr Walent is by far the best optometrist I've met. He is super knowledgeable and detail oriented. I actually learned quit a bit from my appointment! I'll definitely be a returning patient. read more

I had the most amazing visit. Everything moved smoothly and efficiently , which made it possible to get it all done on my lunch break with time to spare to eat. The staff is professional, knowledgeable and helpful.. When you walk in, it's like being greeted by an old friend. Dr. Walent is wonderful, and explains each step in a way that alleviates any anxiety. Five stars! read more

This was one of the best experiences I've had with an optometrist. The doctor is very thorough, very easy to talk to, very knowledgeable, a good listener, and compassionate. His staff are excellent. Niki, who did my intake, was excellent. She is very methodical and smart. I'll be a regular patient there! read more

Excellent service from front office to the back. Truly amazing customer service! Helped me out with an eye emergency due to losing glasses in the ocean. Would consider making the drive back for yearly exams. read more

Dr.walent is awesome! His staff are very friendly and knowledgeable. Always clear, answering all questions and very nice.

Dr. Walent spotted signs of early Glaucoma for me and made the proper local referral for my continuing care. I probably owe my eyesight in later years to Dr. Walent's careful and un-rushed observation. Thanks! A++ read more

Dr. Walent and his staff are phenomenal. They are always very accommodating to me and my family. His professionalism, along with his genuine concern for his patients, separates him from the rest. Always a pleasant experience! read more

I am new to the area and was having problems with my eye. I have had glasses for 20 plus years and am no stranger to a bad experience. They had a great review and I took a chance! It did not disappoint. They were polite and professional at the reception desk. They have updated technology and a clean environment. The Dr. stopped and listened to what I have to say. He also took time to explain what he thought and his plan for treatment. He is the primary optometrist who assured me that if I had any more issue to come back. He was professional and polite. I will definitely be back. read more