A truly professionally run location…read more At check in, first time at this location they had all the paperwork already prepared and I only needed to sign 3 forms. No mounds of paperwork needed to be filled out. My appointment began on time and the assistant was thorough with their exam. Asking questions as things were progressing and listening to my responses and any questions that I had. The Dr. then saw me and went over everything and I was fitted for contacts and took the time to make sure the ones I received fit properly. At check out again a truly professional experience and the new contacts that were ordered included free shipping to my home so I do not have to return. They are an hour away from my home but I will be back as I know have a new place.

Cold. Corporate. Unyielding. I was driving in from Holly Ridge and I was 10 minutes late for my…read morevideo appointment. You made me drive in for something I could've done on the Internet. Would not see me that day, even though the parking lot was empty, and there was not a soul in the waiting room. OK that's fine. Hard pass.

The staff is amazing. Dr Wallent provided good details and explained my results very well.read more

Recently, I went to The Eye Center, 3500 Oleander Drive, Wilmington, NC, for a standard eye…read moreexam/contact fitting. The message on my voice mail confirming the appointment stated that my portion would be $39. Upon arrival, my out of pocket was increased to $59. When the exam was finished, I was required to pay $185. I was advised that Dr. Wallent decided that I needed a medical exam which was not covered by my Blue Cross Blue Shield insurance. I have never had a medical problem with my eyes nor was I advised that the fee would increase dramatically. Back in Ohio where I am from looking at the health of the eyes was a standard part of the eye exam which was covered in full by Blue Cross Blue Shield of Ohio. During my time as Director of Investigations for the Summit County Prosecutors Office in Ohio, we worked on insurance fraud cases regularly, so I am familiar with the form and structure of how they work. This particular type of overcharge is a classic example of "Bait and Switch". A truly insidious example of ripping off the consumer. My plans are to file complaints with Medicare, Blue Cross Blue Shield of NC, and the The North Carolina State Board of Examiners in Optometry. I look forward to these various agencies looking closely at the billing practices of The Eye Center where they may find thousands of cases of over billing, insurance fraud and Criminal Theft by Deception. I would not recommend The Eye Center under any circumstances. This review will also be posted on Google and Yelp.

Great staff, short wait time. They helped me with my eye problem where my former eye associate…read morecould not. I highly recommend this place.

Fabulous! They are friendly and efficient! Had several tests and explained why they were…read morenecessary for my eye health. I highly recommend this practice.

Angela was amazing We walked right into the center!…read moreWe were greeted And asked if they could help us! Told her exactly what I wanted! Bam! Within less than 5 minutes I had my ocean blue frame picked out with her help. Measuring done. Had my lenses tinted rose & anti fatigue glasses for severe migraines per my eye doctor. I got two pairs one for reading and one progressive pairs. These guys are fabulous. The quality of workmanship is outstanding and they take care of you very well. My experience was as a customer and personal! We were not treated as a number. I will return to them in the future! Thank you to my eye doctor also Dr. Castellano!

walked inside and waited an excruciatingly painful 2 seconds before being approached and offered…read morehelp. they repaired my glasses in no time at all I will be going back again

Very thorough and pleasant Dr. Caroline. We have experience…read more2times with elder relatives and she was straight but kind and professional. I would trust her fully.

I had a great experience here! I had my contact lens appt at the optometrist and she took her time…read morew me to try several different contacts. It was the 1st true contact lens fitting I've had and I've been wearing contacts for over 30 yrs! Next up.. went next door for glasses. I had such a great experience there too! Sue (or Susan) patiently helped me pick out the most awesome Oscar frames. I got the works since they were acquired by VSP and that's my insurance. I got a great deal on some stellar frames, progressive and transitions lenses. Super happy!

Had an appt w/ Dr Jill Greene First office girl said NC w/…read moremy insurance Called this AM & was quoted several hundred $ WTH Cancelled appt

I was extremely impressed with Wilmington Eye all around. I poked myself in the eye (on brand) and…read moreneeded to get in pretty quickly to see if I scratched it. I just moved to Wilmington in early July, so I hadn't established here yet. I filled out the form online and they called me within an hour to make an appointment. The scheduler was SO nice and accommodating, and she was able to get me into the Scott's Hill location the next morning. When I arrived, I was greeted by the receptionist who was very helpful. When taken back (barely had to wait 5 minutes), the staff was very friendly (and I'm a sensitive eye girlie). I saw Dr. Chad Tisdale, and he was very patient and settled my anxiety. I definitely plan to establish with this group for my annual appointments.

Great experience Dr C has a great sense of humor professional and listens to your concern My son…read morewho is Dr phobic said he actually enjoyed going to his eye appointment!

i have been going to dr. castellano for many years. he is always thorough and professional. his…read morepractice is attached to the local costco. and... this man has an awesome sense of humor, sure to put you at ease!

I had an appt yesterday with dr demarino to deal with some recent eye symptoms I was experiencing…read more the dr and her team were excellent, and the whole process was relatively stress-free. I would highly recommend dr demarino and the team at wilmington eye.

No one answers the phone . No one answer s phone even medical record impossible to get on patient…read moreportal. . I am transferring my stuff!

Just completed my first exam as a new patient at Catino Eye Care and couldn't be more pleased…read more Excellent and friendly staff. On time appointment. Thorough exam with modern equipment. No pressure to purchase lenses/frames through them but more than willing to show what they had on hand and explain options. Dr. Kelly Catino was both very professional and very cordial. I appreciated the time spent explaining the various exams and results. Catino Eye Care will be my vision care provider of choice in the Wilmington/Hampstead/Topsail area.

Very disappointed in this practice. When I made an appointment 10 weeks ago I was told the eye exam…read morewould be fully covered by Medicare. When i got there and the exam was started I was told the exam would not be covered and if I didn't want to pay for it I could just go home. Wow. No caring for their patients. Extremely disappointed in the attitude at this office. So unfair.

Dr. Craig is amazing! I always look forward to seeing him, and especially my recent follow‑up visit…read moreto thank him for saving my life. He was persistent over the past year in searching for the cause of my worsening left‑eye vision. He referred me to three eye specialists--a cataract specialist, a retina specialist, and finally a cornea specialist, who ordered a brain MRI. The MRI revealed a tumor pressing on my optic chiasm, which was responsible for my vision problems. I had the tumor removed a couple of months ago, and because Dr. Craig cares deeply about his patients and pursued every lead, I would never have discovered the brain tumor otherwise. I am still healing, but thanks to Dr. Craig, he will always be my hero!

I've given this practice a couple chances. Last year I was in severe eye pain, they couldn't fit me…read morein at all - ended up being diagnosed with eye shingles by Wilmington Eye. Today I came in for my annual. Scheduled online and received no confirmation. I thought my appointment was 3:30p but it was 3:15p. I showed up at 3:27pm and was told I was late and would have to reschedule. Told the front desk staff I must have written the time down wrong but never received a reminder to confirm the time and she said they only text reminders - no phone calls or emails. I was not opted in to text messages. When I asked if there was not a grace period, they said it was 15 minutes. I was there within the grace period and they still refused to honor their grace period.