I had an appt yesterday with dr demarino to deal with some recent eye symptoms I was experiencing…read more the dr and her team were excellent, and the whole process was relatively stress-free. I would highly recommend dr demarino and the team at wilmington eye.

No one answers the phone . No one answer s phone even medical record impossible to get on patient…read moreportal. . I am transferring my stuff!

FIRST: A huge frustration is they don't answer the phone…read more You call and leave messages but they don't return your call. I literally had to stop into one of the locations so I could make an appointment, which should have been a red flag for me. MISS: I had my eyes checked at W/E early 2025 and was given a new prescription for glasses. I only saw the Dr for 5 seconds so he could tell me I needed cataract surgery, everything else was done by a young apathetic technician. I had the glasses made at Costco and they immediately felt wrong. Costco rechecked them said they were to the prescription and sent me back to W/E. W/E checked that the glasses were to the prescription, had a recheck eye test done and said they were correct and I had to get used to them. Tried and tried as I might, I gave up trying to wear the new glasses after extended periods of feeling like I was disoriented in a house of mirrors and went back to the old ones. This year, 2026, I went to my previous place and had my eyes checked and my prescription this year was similar to the last one they did in 2024. I told them I went to W/E last year, 2025, and I was not able to use the glasses. They told me the script from W/E was wrong. I sent all the documents and receipts and copies of prescriptions from the last 3 years to W/E to ask for reimbursement since they gave me the wrong prescription and I can't use the glasses but they declined saying they stand by their erroneous eye exam. Also, during my current eye exam I inquired about the state of the cataracts that were supposedly such an emergency and was told there was no need to have any surgery since they aren't advanced enough for removal. HIT: I did have eyelid surgery to fix my peripheral vision at their surgical center which was not seamless but a better experience than the optical side of the business. They had a difficult time starting the IV and an anesthesiologist had to come out after I requested a Dr to put it in since 4 attempts by the nurses were unsuccessful and I was losing my patience after 3 attempts in my hands. The surgery was fine, I had some concerning issues a few days later and getting through on the phone, and through the endless phone chain, is awful and you still have to leave a message even on the after hours surgery line and wait for someone to call back. I had to have an additional revision in the office after some healing time but that was smooth and now that everything is healed. W/E does not call to see how you are doing after surgery. I have had several outpatient surgeries in the past and the doctors' offices called and followed up several times post surgery before the first post surgical visit. At W/E you feel like you are discharged and on your own with no safety net. BOTTOM LINE: I am not a fan. I told the head of the optical department I would never come back. I will stick to my current eyeglass provider and when/if the time comes for cataract surgery, I will find a place where I feel like a priority.

Free complimentary consult in which a young lady, Kelly, examined my eyes on 4 different machines…read morefor the surgeon to review. I was called a few days later, told I was a candidate and should come back for more tests/exams and to meet Dr Singer. At that time I asked Kelly if there was a cost and was told no charge. At the next consult they were very thorough, more machines and dilated my eyes for the surgeon to take a look. He informed me I had cataracts which would need to be removed and recommended a multi vision lens replacement. None of this alarmed me as I was looking into lens replacement procedures. Met with Dr Springs scheduler and finance person. They do not accept my insurance so I was self pay all the way. Grand total on that day was close to $15k, There were charges for a surgery center. I specifically asked if that total included everything and was told yes. Surgery was scheduled and I paid $180 for steroid drops to take with me. Thoroughly read the paperwork and fine print the next day and had many questions so I attempted to reach out. AI answers and then transfers you to another AI who asks questions to determine where to send you. You are then placed back into the phone system that never answers and subsequently offers you an option for a call back. Call back was in a timely manner, I said what/who I needed and was transferred to the wrong persons vmail. Deep breath on my part and tried again, same process, this time I got the right persons vmail. 10 days go by, meanwhile I attempted contact via text and website to no avail. Day 10 I rcvd call as she wanted to push my surgery date up, she acknowledged I had left a vmail yet did not offer an explanation as to why she hadnt called back before. I grabbed the opportunity to ask her to go over the cost breakdown. There were surgeons cost and charge for an updated lens, ok I get that. Then there was a surgery ctr cost and another lens upgrade cost, why am I paying twice for an updated lens? I then asked about the $750 per eye anaesthesiologist fee on the paperwork that wasn't in the total, her response was that "she didn't see that". When Wilmington Eye removes cataracts they give you anesthesia for the procedure, thus their surgery center and anesthesiologist fees . So now my quote is approximately 17K. I told her I would call back to confirm surgery as by this time I didn't have any level of trust with the cost. I had a consult with Johnson Laser Eye. Night and day experience that review is on their Google page. Fantastic experience! I cancelled my appointment with Wilmington Eye the next day. IMO Wilmington Eye is a revolving door dealing in quantity of quality. Customer service is lacking, and the phone system should be reviewed. To add insult to injury, I have received a bill for $448.43. I can only assume that if you don't have the surgery, they will bill you for the "free" consultation. I do not have the time or energy to dial into that phone system again to discuss this. Needless to say I will not be paying that bill.

Dr. Scott Tunis was absolutely PHENOMENAL. I could not recommend him enough. He talked me through…read moreevery step, and what to expect. He made me feel comfortable. Truly couldn't have picked a better doctor to perform my procedure.

Do not use Dr. Tunis. I had cataract surgery by him in 2021. Within days of having my 2nd eye done…read moremy vision became blurry and I saw two of everything. I called his office, reported my symptoms and requested to see Dr Tunis. His assistant informed me that he did not follow up with his patients after surgery. She instructed me to see my regular eye doctor. I have seen my regular eye doctor multiple times since and I still have double vision. I've also since had to go to Duke to see a specialist due to the issues I continue to have. I had none of these issues prior to cataract surgery. I realize things can happen, but as a surgeon wouldn't you want to make sure your patient was ok? I'm 56 years old and was told today I will have to have another surgery to attempt to correct my vision. In the meantime I continue to see two of everything. The lack of caring by him and his office staff is just beyond belief.

Outstanding customer service, they value their patients. Dr Edward Paul very kind, profesional,…read moreunderstanding, precise, ethical, kindhearted. Quick service & very trustworthy. I had an infection in my eyes for more than two months and not doctor was available to take me until December even so I had a referral. His office right away accommodate me, I am grateful and thankful for that. They know how valuable human health can be!. Specially our vision!!. The atmosphere is relaxing, calming, beautiful office, clean. Definitely 100% recommend Dr. Paul. Thanks God for Dr Paul.

I'd seen two previous optometrists prior to visiting Paul Vision and Dr. Taylor provided me with…read morehope when he asked point blank, "May I be your eye doctor." I had been diagnosed 4 months prior with Thyroid Eye Disease and was having a terrible time with eye pressure (and even worse time finding help). During my first visit, Dr. Taylor prescribed eye drops. When I asked, "What happens if these don't work?" he replied, "Don't worry! There are a HUNDRED drops." See? HOPE! That was an encouraging remark! BUT SADLY ... after three months and three different drops that did NOT bring my eye pressure down, Dr Taylor said at an appointment, "You're going to have to go somewhere else. I've got no way to help you." I was stunned and asked, "Shouldn't there be 97 other drops since we've only tried 3 and you said there were a hundred?" He shrugged. He refused care for my eyes at that point. We understand that doctors "practice medicine" and we don't expect perfection ... but we do expect the best care. Either Dr. Taylor lied about there being 100 drops to choose from ... or ... he didn't like that he couldn't "fix" my eyes on the first three attempts, so he pronounced himself "done!" Completely disrespectful, discouraging, and unprofessional. Two other side notes: (1) Dr. Taylor wouldn't even discuss prism glasses with me when I asked about ordering a pair. (2) Dr. Taylor told me I should definitely try the Tepezza infusions for my eye disease, but when I asked for more information (materials, a pamphlet, anything) he said his office had nothing, but I should do it (with nothing to go on). If you ... or a family member needs more from an optometrist than a pair of glasses, I would recommend looking elsewhere for help. When you've got issues and are NEED experts to help with the things you don't know ... you EXPECT a doctor who WANTS to help. Paul Vision isn't that doctor's office!

They were able to get me in for a same-day appointment. The lady who checks for Covid outside the…read moreoffice and the person who did my intake were great. However, I found everyone else in the office to be curt and lacking in compassion or friendliness. I've worked in a medical office before and there is no excuse to rush someone or treat someone like they are bothering you when it is literally your job to help them. I don't have a high tolerance for it. I also don't think the doctor took me seriously and was not aggressive in her treatment plan for the scar tissue forming on my eye right in my line of vision. She seemed to be talking quickly just to get in and out of the room and barely gave me any time to ask a question about the prognosis or course of action. For the unfriendly staff and lack of concern for patient comfort/questions, 2 stars. The stars awarded are for the convenient location/ ample parking, ability to see me for a same-day appointment, and the two staff members that provided decent customer service. I probably wouldn't go back unless I had to.

We have no confidence in the services Wilmington Eye provides. Staff is weak on every level. never…read moregot to see the Dr. after 1hour and 45 minute wait no update. Don't let the nice facilities fool you.

Perfect experience with cataract surgery…read more I could not have hoped for a better experience from start to finish with Dr. Hester and his efficient team for the first surgery in my life. Everyone was knowledgable and courteous (while still being real and relatable). The surgery was done on time and painlessly and the recovery has been easy and rapid. I'm grateful for Dr. Hester's expertise and the quality team he has assembled.

ABSOLUTE worst experience with an eye doctor ever !!!! Read every review - you are not seeing a…read moredoctor - a tech does all of the the testing including vision testing, she is rushed and is not trained/qualified enough to be accurate and she totally flopped on my new eye prescription which the doctor signed prescription without review of any kind even after I made multiple calls to the office questioning the tech and her ability. The doctor spent minutes shining a light into my eyes and gave inaccurate information as he rushed out of the room - I had zero conversation with this doctor. My prescription glasses needed to be redone and I was immediately referred to another Ophthalmologist due to serious health issues with eye and then went to an eye doctor to get new prescription. If I could give this doctor a negative 5 star I would have.

Came yesterday and saw Dr Oster for a consultation on an upper eye lift. The whole staff was very…read morekind and professional. Dr was honest about how the procedure works, they took pictures to send to my insurance to see if it can be covered. I booked for June, and hopefully all will turn out great! Located on the 2nd floor from the elevator. Bathrooms down the hall and were clean. Decent parking and easy to get to.

Had an appt w/ Dr Jill Greene First office girl said NC w/…read moremy insurance Called this AM & was quoted several hundred $ WTH Cancelled appt

I was extremely impressed with Wilmington Eye all around. I poked myself in the eye (on brand) and…read moreneeded to get in pretty quickly to see if I scratched it. I just moved to Wilmington in early July, so I hadn't established here yet. I filled out the form online and they called me within an hour to make an appointment. The scheduler was SO nice and accommodating, and she was able to get me into the Scott's Hill location the next morning. When I arrived, I was greeted by the receptionist who was very helpful. When taken back (barely had to wait 5 minutes), the staff was very friendly (and I'm a sensitive eye girlie). I saw Dr. Chad Tisdale, and he was very patient and settled my anxiety. I definitely plan to establish with this group for my annual appointments.