I had an appt yesterday with dr demarino to deal with some recent eye symptoms I was experiencing…read more the dr and her team were excellent, and the whole process was relatively stress-free. I would highly recommend dr demarino and the team at wilmington eye.

No one answers the phone . No one answer s phone even medical record impossible to get on patient…read moreportal. . I am transferring my stuff!

I would like to give a huge shout to every one at Wilmington eye surgery in Wilmington who treated…read moreme very nicely through out my whole eye surgery journey.Thanks too all of them I now have 20 20 vison in both eyes and best of all no more wearing glasses. To Dr. Clark Springs who operated on me twice thank you so much for helping me see better. He is by far the best eye surgeon dr i ever had. I would def recommend him to any one for future cat surgery. His whole team was patient nice and helpful to us and to me thank you guys so much.

Everything went as planned. Doctors and staff were friendly. I had no pain or discomfort during…read morethe whole cataract experience.

Dr. Scott Tunis was absolutely PHENOMENAL. I could not recommend him enough. He talked me through…read moreevery step, and what to expect. He made me feel comfortable. Truly couldn't have picked a better doctor to perform my procedure.

Do not use Dr. Tunis. I had cataract surgery by him in 2021. Within days of having my 2nd eye done…read moremy vision became blurry and I saw two of everything. I called his office, reported my symptoms and requested to see Dr Tunis. His assistant informed me that he did not follow up with his patients after surgery. She instructed me to see my regular eye doctor. I have seen my regular eye doctor multiple times since and I still have double vision. I've also since had to go to Duke to see a specialist due to the issues I continue to have. I had none of these issues prior to cataract surgery. I realize things can happen, but as a surgeon wouldn't you want to make sure your patient was ok? I'm 56 years old and was told today I will have to have another surgery to attempt to correct my vision. In the meantime I continue to see two of everything. The lack of caring by him and his office staff is just beyond belief.

I'd seen two previous optometrists prior to visiting Paul Vision and Dr. Taylor provided me with…read morehope when he asked point blank, "May I be your eye doctor." I had been diagnosed 4 months prior with Thyroid Eye Disease and was having a terrible time with eye pressure (and even worse time finding help). During my first visit, Dr. Taylor prescribed eye drops. When I asked, "What happens if these don't work?" he replied, "Don't worry! There are a HUNDRED drops." See? HOPE! That was an encouraging remark! BUT SADLY ... after three months and three different drops that did NOT bring my eye pressure down, Dr Taylor said at an appointment, "You're going to have to go somewhere else. I've got no way to help you." I was stunned and asked, "Shouldn't there be 97 other drops since we've only tried 3 and you said there were a hundred?" He shrugged. He refused care for my eyes at that point. We understand that doctors "practice medicine" and we don't expect perfection ... but we do expect the best care. Either Dr. Taylor lied about there being 100 drops to choose from ... or ... he didn't like that he couldn't "fix" my eyes on the first three attempts, so he pronounced himself "done!" Completely disrespectful, discouraging, and unprofessional. Two other side notes: (1) Dr. Taylor wouldn't even discuss prism glasses with me when I asked about ordering a pair. (2) Dr. Taylor told me I should definitely try the Tepezza infusions for my eye disease, but when I asked for more information (materials, a pamphlet, anything) he said his office had nothing, but I should do it (with nothing to go on). If you ... or a family member needs more from an optometrist than a pair of glasses, I would recommend looking elsewhere for help. When you've got issues and are NEED experts to help with the things you don't know ... you EXPECT a doctor who WANTS to help. Paul Vision isn't that doctor's office!

This (vision) office does not file any services through vision insurance whatsoever and this isn't…read moredisclosed at time of booking appointment. When i called to book, I was asked who my insurance was through & was even told they were in network, yet when I arrived to my appt they asked for my health insurance 'too.' I said I didn't have that on me, I had the vision insurance card which covered everything i had scheduled in full- i know for a fact that my medical insurance will not cover the exam or contact fitting. They looked at me like i had 8 heads as i backed away from the counter when it was confirmed that if I went through with the appointment, I would then be responsible for a bill that I had no clue how high it could go (looking at reviews from 5+ years ago, looks like it would easily be hundreds of dollars as opposed to $0 if they would just bill the correct insurance company from the beginning). They mentioned that they are a specialist, but this makes no sense either since i've been to a dental specialist who still bills all services through dental insurance. Other google reviews say they claim they're a specialist and that means most patients need multiple visits.. still not making any sense. They said if my medical insurance denied everything, that I could then reach out to my vision insurance to try to be reimbursed--just no. Why would you unnecessarily complicate something like this? People shouldn't have to file claims and deal with that whole process after the fact because you refuse to file insurance properly on the front end. You should be able to trust professional medical offices. If you review your insurance policy benefits and locate a provider within network, there is absolutely no reason for a patient to then be met with such untraditional practices and refusal to utilize an insurance policy that is solely in place for the services provided here. Perhaps if this doctor had a sprained ankle and sought care and was then asked for their dental insurance, maybe then they would understand how absolutely scammy and bizarre this practice sounds.

We have no confidence in the services Wilmington Eye provides. Staff is weak on every level. never…read moregot to see the Dr. after 1hour and 45 minute wait no update. Don't let the nice facilities fool you.

The people there are not nice. There is a culture that they are doing you a favor to provide…read moreservice. Long waits, nasty attitudes.

Perfect experience with cataract surgery…read more I could not have hoped for a better experience from start to finish with Dr. Hester and his efficient team for the first surgery in my life. Everyone was knowledgable and courteous (while still being real and relatable). The surgery was done on time and painlessly and the recovery has been easy and rapid. I'm grateful for Dr. Hester's expertise and the quality team he has assembled.

ABSOLUTE worst experience with an eye doctor ever !!!! Read every review - you are not seeing a…read moredoctor - a tech does all of the the testing including vision testing, she is rushed and is not trained/qualified enough to be accurate and she totally flopped on my new eye prescription which the doctor signed prescription without review of any kind even after I made multiple calls to the office questioning the tech and her ability. The doctor spent minutes shining a light into my eyes and gave inaccurate information as he rushed out of the room - I had zero conversation with this doctor. My prescription glasses needed to be redone and I was immediately referred to another Ophthalmologist due to serious health issues with eye and then went to an eye doctor to get new prescription. If I could give this doctor a negative 5 star I would have.

Came yesterday and saw Dr Oster for a consultation on an upper eye lift. The whole staff was very…read morekind and professional. Dr was honest about how the procedure works, they took pictures to send to my insurance to see if it can be covered. I booked for June, and hopefully all will turn out great! Located on the 2nd floor from the elevator. Bathrooms down the hall and were clean. Decent parking and easy to get to.

Had an appt w/ Dr Jill Greene First office girl said NC w/…read moremy insurance Called this AM & was quoted several hundred $ WTH Cancelled appt

I had an appointment for an eye exam with Chad Tisdale, Optometrist. I requested that my eyes not…read morebe dilated due to the fact that I could not drive home (an hour away) safely if my eyes were dilated. I only have vision in one eye and have limited peripheral vision and depth perception. Therefore, driving is already difficult enough without dilation. Upon requesting that my eyes not be dilated, I was told that Chad was a "stickler" about dilation and I would need to be rescheduled. Mind you, I was never told that there was a "dilation requirement" when I scheduled the appointment. After speaking with a supervisor, I was told the same thing. I asked to speak with Chad. From there, things went from bad to worse. Chad walked into the exam room and asked in a rude tone; "What's the problem?" He never said "Hello" nor did he introduce himself. I explained my concerns about driving home safely and he said that I could reschedule and come back when I had someone to drive me. I explained that I had an eye doctor for over 20 years who respected my request to not be dilated due to my safety when driving. Chad replied: "Maybe he is a better doctor than me." Needless to say, the office could have requested my records from my previous eye doctor in CT, but clearly the practice doesn't care about my well being, my vision or my safety. Chad said that he had a solution. He asked me to reschedule and to come back when I had someone to drive me home. While that may have seemed like a viable option to Chad, I am a single woman, new to the area and I don't have anyone to drive me. This doesn't take away the fact that once my eyes are dilated, I won't be able to see clearly for several hours. However, my physical safety was obviously not a concern for Chad. He insisted that he had a "liability" to ensure my eye health. This is untrue. He could have documented that I refused dilation and therefore he is not liable. It's really as simple as that but his ego held sway. To say that Chad was rude and arrogant would be an understatement. His downward communication style spoke of his lack of confidence and his inability to listen to a patient's concerns. His rigidity and abhorrent bed side manner leaves a lot to be desired in a provider who is allegedly a "professional." While I knew that his education and licensure were less than an opthalmologist, I never expected his professional conduct to be so haughty. I definitely would NOT recommend Chad Tisdale or Wilmington Eye for your vision needs. You might get blindsided by an optometrist who refuses to make accommodations for individuals with a visual disability. You would be better off having your dog examine your eyes.