I wish I could give 0 stars due to the shear behavior of Dr. Sutfin although the receptionists were…read morevery nice and professional. I called for a simple trich test on a bull. First of all, he was 40 minutes late. Next, as he steps from his truck was complaining about how much of a waste of time this is. He finally walked over whilst complaining the whole time. He gave about two minutes of patience, he then said "you have five minutes before I leave" (mind you less than 10 minutes have passed). The bull was also contained to a small pen at this time and had to simply be ran through a head gate. Three minutes go by and he says "let's call it a day". He obviously did not want to be there. I don't know how this guy stays in business with that attitude, perhaps from the fact that he charges $75 just to show up and give lip for 15 minutes.

The vet is uncaring about the animals. Is almost never in the office. It's a shame we have to go…read moreto Orland to get good vet care.

Thank you again, Orland veterinary.We appreciate your help.My dog needed multiple teeth taken out…read moreand they were able to do that and help my pooch get back to his normal self . Thanks again Julia and oops

We took our dogs puppies to have a procedure done, my husband was told at the time of scheduling…read more55.00 for the office visit then 24 per puppy. Sounds reasonable we drive over an hour and half, the vet assistant came out to collect the pups didn't seem to understand not all dogs are docked the same.. we have jack Russel's, my husband asked to speak with the vet (younger guy) he was nice and talked to us.. they were quick but when it came time to pay they tried to charge up to 200 more than we were told. My husband said to the woman at the front that wasn't what he was told, she then said "are we gunna do this?" Went back came back and only charged 186.00 where in the world did the extra 200 come from she gave a reason but the math still didn't math.. the woman in front needs a reality check. Vet guy was nice but we will not return.

I had my male feline altered at Corning Vet for just over $100.00, even tho his second ball had not…read moredropped all the way.

Very upsetting experience for my wife today. Tried to have an ancient cat, euthanized. The poor…read morecat is suffering with biting seizures/dementia, atrophied hindquarters, little bladder control, and obvious pain behavior and frequent yowling. The animal seized last weekend, and bit our daughter, leaving a deep wound. After we decided, and went through the emotional part of this process, their vet refused to euthanize. Instead, we were given a handout on keeping the cat comfortable. In all my years, I have never experienced, or heard of such a refusal. I guess the vet knows better, than the family who has lived nearly 18 years, with the cat. Needless to say we will no longer be bringing any of our pets to this clinic. I really dislike leaving a bad review, but to imagine another pet owner having to go through something like this is just appalling.

I am so unbelievably glad my friend recommended this place. After getting a dental estimate for my…read morecat in Chico that put me in tears, I had a consult here and will absolutely be switching all of my pets' care to this vet practice. What a wonderful group of people, that are easy to work with, talk to and care about your pets. 100% worth the drive!

Best prices in the area. Competent staff although expect to have your appointment times/days…read morechanged on you.

Visited February 9 2026. See my invoice…read more I made an appointment and was seen on time. I have a 6 month puppy and wanted a wellness checkup along with checking his ear. Dr. Salazar was kind and soft spoken. Marianne at the front desk was wonderful and helpful as well! This is a small place that reminds me of an older home converted into a hospital. Warm and inviting! I am grateful I was able to get in because it's a welcoming atmosphere. When I went to Davies in Yuba City last year for my dying cat it was all about the money and unneeded treatments. Thank you Dr. Paul and staff! Reasonable prices!

Dr. Salazar and Maryanne have been amazing over the years. Kind, informative, and responsive to…read morephone calls and questions. My childhood pets went here, and my parents just said goodbye to their last pet. They were extremely accommodating when her health started to deteriorate so quickly. Thank you to the team for their many years of dedication to our beloved pets.

June 4, 2026. Shiloh has developed a tumor under her front…read moreleg and is now in continual pain. Dr. Bettencourt gave her some pain meds and we entered the Hospice phase of her life. Less than a week later we realized that it was time. We called CCAH and set up an appointment. They got us in that day. We entered the room and there were some nice candles and music playing. The staff were all fantastic. Dr. Bettencourt took our girl back to get an IV in and to sedate her. He came back carrying her in his arms and gently laid her down on the table. She was in no pain. They gave us all the time we needed and then injected her. She went quietly and quickly. We were given all the time we needed after she was gone and then we left. We were given the options of what to do with her body and made our choice. So sad for us but she is not in pain now. (This time was in stark contrast to another time with another vet that didn't us sedation. Our dog ran around until she died. Not a pretty sight.) Thank you Chico Creek Animal Hospital and Dr. Bettencourt and his aids for your compassion.

After 5+ years of entrusting Chico Creek with my dog's care ( annual appointments, all food &…read moremonthly treatments, dental care/treatment, as well as occasional illness, I called with an emergency. It was 8:30am on a Tuesday ~ my dog was refusing food & water and appeared to be in pain. I was told that there were no available appointments & I should check the internet to find someone to see her today or tomorrow. I found a great new vet ~ my 10yo dog had pancreatitis! Thank heavens I didn't consider holding off another day. 5 years, thousands of dollars, and I'm told to look on the internet when my dog was in crisis. This is NOT okay

unfortunately I've had to come here under very horrible circumstances and thankfully their 24 hour…read moreer was able to support us. however. I notice acquiring basic wellness care and visits are challenging. the process is not smooth. they never return your phone call-- and for some reason will let the line ring then answer and disconnect it so you can't leave a voice mail. it's frustrating when theyre closed all weekend and I am trying to take care of my animals and it doesn't seem they're worried about answering the phone ?

If I could give 0/5 I would. Do not go here. I'd drive to another er vet…read more I am extremely disappointed by the way I was treated by the employee I spoke with over the phone (I believe her name was Lynette or Annette). I called VCA Valley Oak Veterinary Center because my dog was experiencing repeated vomiting, muscle tremors, weakness, and difficulty walking. I understood when I was told the hospital was at capacity and could not see my dog. My complaint is not about that. My complaint is about how I was treated. I asked if she could simply ask the veterinarian whether there was anything I could safely do for my dog while I searched for another emergency hospital. I asked about offering food and water and whether there were any medications or supportive care that might help until he could be seen. She immediately responded that the veterinarian would not answer any questions because they had not examined my dog. What made the conversation even more confusing was that she had already recommended I try giving my dog Benadryl over the phone. If no medical advice could be provided without an examination, I don't understand why she was comfortable recommending one medication while refusing to ask the veterinarian my other questions. Throughout the call, her tone was rude, dismissive, and impatient. I explained that I was scared, that my dog appeared to be seriously ill, and that your hospital was the only emergency veterinary hospital in Butte County. Rather than showing empathy or helping me understand my options, she HUNG UP ON ME. The most unacceptable part of the interaction was that she abruptly hung up on me while I was still speaking. I wasn't yelling or being abusive. I was a worried pet owner desperately trying to get guidance for a dog that appeared to be in serious medical distress. I understand emergency hospitals become overwhelmed and cannot always accept additional patients. I do not fault your hospital for being at capacity. I do, however, expect your staff to treat people with professionalism, compassion, and respect. Hanging up on someone seeking help for a sick animal is unacceptable and reflects very poorly on your hospital. I hope this call is reviewed and appropriate action is taken so no other pet owner is treated this way during an emergency.

Thanks for helping Pippin Getting us in the same day was…read morevery important and they made that happen

Listen, vets aren't cheap but we love our fur kids. Have seen all the doctors in this practice and…read moreeach one has been kind. After my furry kiddo had some Health concerns and had to have some test ran, I appreciated the doctor providing thorough information both on the phone and via text. Never felt pressured to do treatment, but provided the information to make the best health decision for my dog. I'll continue to be a client.