We left Middletown Vet because they became so big, they forgot what they started the clinic for. We did not want our children to attend an assembly line. We wanted someone who cared about them. I did lots of research and read reviews and chose Willow Grace.
I originally felt very happy there. They were attentive and seemed to care about our fur babies. In the one year that I was there. I put down 6 animals whom I loved dearly. Four of them were put down by strangers because Doctors were not available. Then I adopted three more. I spent close to 10000 dollars in costs for surgeries, visits, and more. Dr Stacey became more involved with opening her new emergency center than looking after my babies. In that year, I visited once to twice a month minus two months. Once we were told they would not approve their heartworm meds through Chewy, because they were due for an annual visit. Even after each one of them had been seen. Then on our visit, they stated we had to get blood tests for heartworms because if they took the meds and had heartworms, it could kill them. But they are the ones who canceled their meds and made them go without for 3 months. Dr Stacey did give the tests and not charged, because she remembered the event. But then got nasty with us saying, we received free services. After all that, the lights went off there one day. They called stating they had to cancel our appt. Later, they called back saying the lights were on, did we want to come in. Because our dog was feeling better and it was late, we said we would wait. We also had been up all night with him and told them we thought it was too dangerous to drive. They said, okay. Afterwards, they sent us an email saying we were being charged 35 dollars for not coming to our appt. The one they cancelled. I still have voicemails and emails. I responded stating I would not pay it and I was very upset. I was then told I treated everyone there poorly, all the time, I got discounts for lots of stuff and got lots of services I was not charged for. And I missed 8 visits, remember I had been there once or twice a month, when? Also, I would pay the fee, or we would not be seen again. I asked lots of questions with no response and then received half of my dog's records in the mail.
If you want to have your fur babies seen by the whoever is available and have no issues but a annual visit, then by all means Willow Grace is okay. But if you want to see the same doctor, get no attitudes and get treated decently, forget it. After spending that much money and time there, we are appalled at the way we got treated. Appalled!! I do not want an attitude with an assembly line hump de dump. I want my babies treated with the respect they deserve, the same doctor we always see, and special care when there are issues. Also, mom and dad deserve respect as well. We had lots of issues that year. Remember when someone's child is sick or hurt, you are going to have an upset parent. You should be able to fix both in that field. read more
