New to the area and had a sick bearded dragon over the past few weeks. Came to this practice last week considering there were no other exotic animal veterinarians located nearby, and this was the only appointment they had available for us until the following week. After driving home from dropping a family member off at the philadelphia airport and hitting traffic due to an accident, we had called the office to let them know we may be running late. We were informed by the receptionist that after 10 minutes we would be turned away. Arriving to the hospital it was 12 minutes past our scheduled appointment time, and there was not a single other patient present in the waiting room. Walking in we were addressed by an angry owner who bluntly stated "you are almost 15 minutes late." We explained our situation to both the receptionist and owner while only receiving blunt stares. The owner stated that due to the fact we were late to our appointment, they would "try there best to perform the exam, but unsure if they will have time to do the entire exam." I have worked in a Veterinary hospital for the past 4 years of my life and am also in college on a pre-veterinary track. In all my years of experience I have never seen a sick animal be turned away, or only receive half of a exam. While we were greeted by a friendly doctor and technician, I would not recommend this hospital hereafter. It was evident from the beginning that they did not care about the health of their patients but solely how efficient they could get their patients in and out. The customer service I received today was astonishing and I do not wish any one or their animals to be treated this way by their veterinarian, doctor, owner or receptionist in the future. read more