This Veterinary practice used to be excellent..not sure what management changes have been made over…read morethe last couple of years but they've gone straight downhill. Have taken my small dogs there for 8+ years. They no longer send pet reminders for exams, vaccines. Just noticed one of my dogs is way over due for vaccines. Scheduling for a dental consult is two months out?!? A specialty Veterinary practice called Red Lion and was treated rudely. I believe they have skilled Veterinary techs but they are short staffed.

We took my cat in a month ago. He was losing weight and wouldn't eat. They did blood work. Never…read morereally explained it and told us we should have an ultrasound to rule out a tumor. We didn't have money for that. Needless to say, he started to eat and we got some hope. He went down again today and we took him to a different vet. He was in severe kidney failure. I'll let you read into that whatever you like

Dr. Thompson performed some oral surgery and dental work on my dog recently. He did an outstanding…read morejob. I really liked the fact that he took the time to explain what he was seeing and what his plan would include. Everything went perfectly and since sending biopsies to the University of Pennsylvania for analysis was a primary factor, he contacted me immediately upon receiving the results. I was referred here by my sister and brother in law upon moving from NJ. I'm glad to have followed through. I can't imagine going to any other vet hospital.

My husband was apprehensive about going back because of the change in doctors, but he seemed to be…read morevery pleased with them. They took the time to check over our little Mauser and they seem to have taken care of them for what we could do right now.

Great place! GReat staff! Took my little dachshund for his first visit and the vet was very…read moreattentive and kind to my little guy. They have a great care plan option and provided educational materials for o going care and growth of my little baby!

Veterinarian and staff were so kind and professional. I would highly recommend! Very very gentle…read morewith my very frightened kitty.

Knowledgeable, friendly , caring staff The most…read morecompassionate doctors Good bedside manner

I was just told not to bring my puppies to them to get microchips anymore…read more I had bought my own chips and they couldn't use AKC REUNITE SYRINGE CHIPS so they charged me $35.00 for ten puppies. Half the puppies were not chipped when I got them home. They rechipped for free, but a puppy buyer was with me and after she saw the chip just laying on the puppies coat she refused to try and get the puppy chipped a THIRD time. Can't blame her Two stars are for price and convenience

Dr. Bowersox, opthomologist specialist was very knowledgeable, approachable and very kind to my 19…read moreyo cat Coco who became blind from a retinal tear due to hypertension. All staff encountered were efficient and pleasant.

I'd like to give them lots of stars. The staff weren't unkind, the place is clean, they are open 24…read morehours but that really is the extent of positive qualities we experienced. Perhaps if our animal was not breathing, or if he was having a near death experience we would have felt differently. Our pet had alarming symptoms that all signs pointed to getting immediate care. We did not get immediate care. When my husband arrived with our cat, his temperature was 104.5 and he was lethargic. Their solution was put them in a cool room. My home is air conditioned. They never came back to check his temp or help lower it. After 2 and a half hours we had to beg for updates and the staff used answers that didn't pertain to our pet when explaining what was happening. Again we had to solicit for answers. I understand short staffing and critically ill patients and having to wait in an emergency setting. I do not understand waiting six plus hours for nothing to have been done and absolutely NO communication that our pet was stable. I do NOT understand dismissing our concerns and not providing basic supportive measures (fluids, anti nausea). I do NOT understand taking our pet for an assessment and not bringing him back and not telling us why and not giving us information that was promised. It was stressful for every one of us. In the end he was stable enough to have waited for our normal vet appointment (which took 1 and a half hours, included supportive measures, xray, and bloodwork read in that time). Communication from the Blue Pearl staff saying he was stable and we could either wait for them but it would take a looooong time OR we could safely take him home and go to our vet would have made this experience exponentially different. I don't mind paying to know he is stable. I do mind being left in the dark. $300 later to have been told it could be a GI issue or it could be anything else is not helpful or warranting payment. We have alternative options lined up for the future if need be. Hopefully this Blue Pearl location can get its act together. We have always had a good experience with them in other locations in the past and this was truly anger provoking and disappointing.

Impeccable! I…read morepurchased a puppy from "Pet Kare II" and was referred to White Clay Creek by the store. The pet shop covers the first visit, so I figured I'd give it a shot and see what happens. I was a little worried because I didn't like the last vet I came across because she was always so rough with my poor cat, so I wasn't sure what to expect at WCC. I immediately knew upon the first person I encountered that I was going to enjoy the visit. Everyone here is SO NICE! Super friendly, extremely accommodating, and evidentially people who care about the animals. I was lucky enough to meet Dr. Spencer, who I completely adored from the moment I met him. He's funny, sweet, and super knowledgeable. He was so gentle with my little chihuahua and explained everything he was doing along the way. My little guy did not seem bothered AT ALL, which relieved me immensely. He and the staff gave me some excellent recommendations and tips that I truly appreciated (especially with being a first time dog mom). I live an hour and a half away, but coming here is worth the trip. I know I'm in good hands with the staff at WCC. The care I received was exemplary in all areas and other pet hospitals can learn a thing or two from this place!!

My husband and I just recently had to put our beloved beagle, Max, down. The staff at White Clay…read morewere Wonderful. Dr. Spencer was Max's doctor since he was 6 weeks old, about 13 years ago. He was sympathetic to our situation and let my husband decide, but my husband he was there for him. He also told my husband that Max had a healthy and happy life. We agree! Max had multiple tumors. Tried surgery to see if he could be around a little bit longer. He was a good dog and there wasn't a person he didn't like. I wish to thank Dr.Spencer for making this procedure the easiest for Max and us. Thank the whole staff too. GOD BLESS YOU ALL!

We loved NLVC when we started with them. Everyone was great and our dogs were loved by the vets…read moreand staff. We have changed vets for Jasper, our 13 year old Jack Russell/Besenji mix. Our Kolby passed on 12/22/25 with undiagnosed (by NLVC) kidney cancer, he was 11 years old and very active in July. On August 5, 2025, we took Kolby to NLVC and saw a "new to us" doctor, Dr. Callan, because he had a seizure/passed out over the weekend, not eating well, vomiting and peeing in the house. Dr Callan did a urinalysis and Sr. Wellness Panel. Kolby was put on Proin for peeing in the house. (One month prior to the seizure, Kolby had a wellness visit on July 10th with a "new to us" doctor, Dr Paul, and everything was ok). After the seizure he acted like he felt fine but we obviously wanted him to be checked out. Dr. Callan did the bloodwork and said for us to just watch Kolby and video him if he has another seizure. The bloodwork showed everything as pretty much normal and the Proin seemed to help with the uncontrolled peeing. On September 2, we had Kolby's meds refilled (Proin and something for nausea). On November 18, 2025, we took Kolby back to NLVC and saw another "new to us" doctor, Dr. Omlor. We took Kolby because he was losing weight due to his decline in appetite, vomiting and chewing his hair off. Dr. Omlor gave Kolby IV fluids and an injection for nausea. Keep in mind, my husband and I trusted this veterinary clinic and thought we were doing the best for our Kolby. On December 9, 2025, due to Kolby's decline in appetite, weight loss and hair loss, we took him back to NLVC. Again, he saw Dr. Omlor for a recheck. Kolby had a significant behavior change in the past week. He was barking at nothing, staring into corners and peeing in the house again. Dr. Omlor said that "The behavioral changes you're seeing could be related to something called cognitive dysfunction syndrome, which is similar to dementia in people." At this point we should have asked them for x-rays, but we aren't doctors. By Saturday, December 13th we headed to Urgent Care in Newark. They immediately performed x-rays and found a mass in one of his kidneys. They made us an appointment for Monday morning at Pinnacle Veterinary Specialist in Glen Mills, PA. They performed an ultrasound and found that the kidney mass was cancerous and had now spread to the other kidney. He also had a blood clot that could move at any time. They suggested that it would be compassionate to go ahead and euthanize him. We couldn't leave him there. We opted to bring him back home and make him as comfortable as possible. We did and one week later we had to let him go. There are no words to say how much that little Prince was loved and horrible to think how much he suffered from August to December. We truly believe if we had a regular vet who was the only one he was seeing, they would have suggested other measures to diagnose him. NLVC failed us. We called today to get Jasper's records and I let them know about Kolby. The girl who answered the phone didn't identify herself and when I said something about the vet revolving door, she said that they "have a lot of veterinarians". We needed consistency and someone who would love our dogs. There have been several staff members there who were wonderful and we also love Dr. Meredith and loved Dr. Gruber. Unfortunately, Dr. Gruber left long ago and we never see Dr. Meredith anymore. It also appears that many of the staff members that we loved so much have also left the practice. The young lady who answered the phone today was just doing a job. No heartfelt compassion - all that I got was a "sorry for your loss". Yes, and we are sorry that we have to leave and cannot recommend your services. RIP our sweet Kolby - aka Little Prince...

I have been taking my dog and kitty to new london vet for years. I would say during that time nine…read moretimes out of ten.They tell me one appointment time.I get there and it's something different. The front test people need to do their job more efficiently and with. Today I was taking my animals there.At eleven as per the conversation with the receptionist when I made the appointment upon arrival.They tell me my appointment isn't until eleven thirty. I told them if this is always happened to me.Every time practically, I decided to wait twenty minutes.The one receptionist was rude and giving me stink eye and had an attitude with me. I told them it wasn't my problem.What I was told?And then I would wait twenty minutes, then the doctor comes out.And refuses to see me and like pets. So i'm professional, I do not recommend this place to anyone.They can control their staff.They're always laughing and joking around in the back room, and they don't know what they are doing. I've also had misdiagnosis of my pet, which in return has led me to take em back for simple antibiotics, which wasn't prescribed when it needed to be.Do not take your pets here.I will be taking my animals to a real professional veterinarian.

Animal Haven Veterinary Center is wonderful! Dr Brady was gentle with my cat, helped me when I had…read morea problem and took care of him with his issue. Sharon was also very helpful, calling to check on my cat and being very understanding and patient with me. I will continue to go here as they are knowledgeable, warm and friendly along with caring for the animals. Thank you.

Dr Brady and her staff have gone above and beyond for our four fur babies. They truly take time and…read morelisten to our concerns, throughly exam and evaluate our pets. Her staff are always kind, pleasant, professional and always try to make accommodations that suits our schedules and needs. They truly love, care and put all pets needs first. If you were to pick a pediatrician these are the things you would look for so why not look for these characteristics for your fur babies. We can not say enough good things about this practice and staff!!

Someone dropped a kitten off in my neighborhood around Thanksgiving 2025. I posted pictures on Ring…read more, Facebook, spoke to neighbors and friends. It was friendl, yet would take off after being fed. Finally, by January 2, 2026 I was able to put her in a crate and drove to the nearest Human Society (no available space). I then took her to the next closest Brandywine Valley SPCA. They took her right in! AMEN. I have 2 indoor adopted cats and we care for 2 fixed outdoor feral cats. I pray her owner finds her or she gets adopted to a great family

I took a very sick cat there Saturday n they wouldn't even see her. But told me I could bring her…read moreback at 330 because they start euthanizing the dogs at that time n I can leave me cat n they will do her too. Funny thing is after having them spay n neuter these 23 cats I feed they were returned in filthy cages w multiple empty cans n poop smashed everywhere and they cats were all sick. I've treated them twice for upper respiratory infection but it didn't clear up. They never wormed them as they said they did n never came back w any records . Out of the 23 they spayed n brought back sick there's 8 left. The one they refused to see is suffering because she can no longer urinate n the only thing she can move is her eyes. The call center told me the person in charge would call n he never did. I have recorded her suffering to make public

I did not get a response to my email and the manager at the Kirkwood location is not helpful so…read morethis was just for show apparently.

I am trying to warn pet parents in the area about the VCA on kirkwood highway. I had a 4 month old…read morepuppy that was brought in 2x over the course of 4 weeks for coughing ; the first visit they said to give him a bland diet. The next visit because he was still coughing was on Monday Nov 4th. The vet said he had kennel cough but his lungs sounded clear and he looked good. By Saturday my poor puppy died. His lungs were so full of fluid when they did attempt to put in a tube during CPR fluid just came pouring out of his lungs. This all happened over the course of 5 days. The vet did not want to do an xray as his lungs sounded clear. My puppy has died due to the negligence of this animal hospital. I called them Monday to speak to the office manager and was told she would call back. Last night I received a text saying sorry and she would look into it and have received no further communication. There is no reason a healthy puppy should pass away from kennel cough.