Had to return an item but didn't have the receipt - but they wouldn't take it back (even though they acknowledged I had bought it there). Oh well. Bunch of future musical instrument related purchases will have to happen elsewhere. read more

I had a HORRIBLE experience at this location. I never post reviews ever (thus the length and detail) but was so mistreated here that potential customers should be aware before entering. I have been to countless music stores and this has been like no other visit I have ever had. I will do my best to explain what happened in an objective manner. From the moment I stepped foot into the store, I felt unwelcome as a customer and was not treated as a customer in the slightest. I am a professional award winning pianist with over 23 years of experience. I have owned upright pianos, grand pianos, and digital pianos. I know exactly what I am looking for in an instrument after having owned so many throughout the years. When I examine pianos, I treat the experience very seriously and meticulously. I have recently relocated to the Silverton area, and went to Willis to search for a piano to furnish my new home. I entered the store and encountered a young woman with colorful hair and a man (Kevin Schwallie). I immediately expressed interest in both digital pianos, upright and grand pianos to them, but was met with resistance and antagonistic comments. I tested out some pianos, expecting to either be free to do so on my own or having a sales associate explain the features of each instrument, but instead I was ignored and told not to touch the grand piano. I have played on pianos worth more than 6 figures in my music conservatory, let alone the ones I have performed on in concert halls, and yet I was ordered not to touch the grand pianos. That immediately extinguished my desire to purchase a grand piano from this establishment. The sales associate Kevin was extremely rude and discriminatory. I felt severely judged and insulted. Is it the store's policy to offend interested customers? I hope Kevin is reprimanded for his atrocious behavior and learns how to be a hospitable representative of Willis music. My experience at this store would have been so much more enjoyable if it weren't for his micro aggressive comments and veiled disparagements. I hope he is more welcoming to incoming customers and has a more approachable, friendly manner towards them instead of the insolent, uncivil, disdainful way he treated me. To make the whole experience even more revolting, my father had accompanied me and even he was extremely appalled. How disrespectful Kevin was to my father and I! I can still hardly believe and process what happened. I have visited countless music stores and have never been exposed to such impertinence. I have never seen my father so eager to leave a music store before, and we left fuming, not desiring to waste another second in there. I will certainly not bring my business here. I appreciate music so much I would love to support my local music store with all my heart, but I am sad to say that I am most seriously displeased, disappointed, and unimpressed. I sincerely hope that Willis Music Store will review this and improve the quality of customers' experience in their establishment, beginning with the behavior of the sales associates. read more

Called the Cincinnati store before I went in looking for Yamaha Silent Brass system for tenor trombone and talked to the very helpful technician who is himself a trombonist. Not only did he set one aside for me, he matched the current retail price online, saving me money. Thanks! read more

Willis Music - Kenwood - Yamaha Silent Brass for Trombone - Musical Instruments & Teachers Near Me - Cincinnati, Ohio

At Kenwood Supercenter, this Willis Music is an absolute gold mine to anyone wanting to purchase piano music. The customer service was friendly and great. I registered for their teacher program and they even gave me a discount; the total price of my Henle Bach Urtext expenditures was $36 instead of $40. Willis Music had a great selection of pianos to sample. They sell most digital and acoustic pianos they have at a discounted price. The sellers have refined the pianos at Willis Music to the highest quality and the Steinways there were a pleasure to play. On top of all of that, the RCM books were also at a discount so I was able to purchase several of those books for a lower price. This is a great store and as a pianist, I would highly recommend going, and I definitely will come back! read more

Had a horrible experience yesterday. I have an electric and a steel string acoustic guitar but I've always wanted to own a nylon string guitar so I'm in the market for a $300-$500 nylon string guitar so I decided to give Willis Music a try. I probably go there a few times a year and they seem to have high turnover as I usually check the store out a few times a year and the people never look familiar. I picked up a $400 nylon string guitar off the wall yesterday and a salesman immediately comes into the guitar room and starts asking me a bunch of questions before saying "We do not allow customers to use a pick when playing classical guitars" and demanded that I put the pick away. I was absolutely dumbfounded. I'm not hurting the guitar, John McLaughlin, Al Di Meola, Willie Nelson, and Tommy Tedesco all used picks on nylon string guitars. Every time I've gone into the guitar room somebody walks in and watches over you like a hawk. Like they know you are going to steal something. I wouldn't be surprised at all if they have hidden cameras in that room and the owner sits there and watches that room from the comfort of his house, which is funny because most of the guitars aren't even high end. The salesman was desperately trying to sell me this guitar asking me question after question like I was buying a car. I could tell these guys are working on commission with how persistent he was to make the sale, however as soon as he made me put away the pick I had made up my mind that these aren't the kind of people I want to do business with. Also they no longer sell electric guitars because their electric guitar sales were poor, I'm surprised people buy guitars from these guys at all with the way they treat customers. Most music stores I've been to, a salesman will come up to you and introduce themselves and say "I'm John, if you have any questions feel free to ask" and not get in your space and let you browse. These guys are the exact opposite. It's like you've just had your car repossessed and you are at the used car lot desperate to find a vehicle so you have transportation to get to work. I've always favored the non corporate owned smaller music stores over the big box retailers and I miss the days of Maschinots, Midwest Music, and Buddy Rogers but just being an independent music store isn't a good enough reason to support a music store, the store has to treat their customers with respect and not like UPS on a car lot. read more

I have never been so dissatisfied with my experience at a music store. I have visited the Kenwood location multiple times and have always regretted it. Expect to be asked to checkout after each item you pick up or examine, but do not expect to be offered assistance to find things or suggestions on cool new items or deals. Their sales etiquette is the worst I have ever experienced, and I've been to bad used car lots. One visit, I was criticized for the types of picks I selected, and told that's not what I wanted. They will follow directly on your heels if you want to look at guitars and if you don't immediately you want to buy their ridiculously overpriced retail instruments, expect to get stared at and asked 20 questions instead of enjoying the excitement of strumming on a sweet guitar. Instead expect to get charged $10/hr for studio space to play and get comfortable with a potential new instrument. I might have considered accepting $10 in apology for the discomfort I felt. I may not be able to afford one of their $2K+ list price guitars. Then again, I might. But this store will never find out. read more

This is the most uncomfortable music shop i've ever been to, if you're looking for guitars, do not come to this shop. They'll watch over your shoulder the entire time you're there and if you do pick up a guitar they expect you to buy it after playing it for 30 seconds. The other two willis locations in cincinnati are far more worth your time if you are looking for a new guitar but personally i'd rather spend an extra 20 minutes driving to sam ash just so i dont have to deal with the weird tall dude thats always in the store read more

If you're a fan of Fender guitars, Willis carries a very nice selection of Strats and Teles, from Squires up to some really nice Americans, and if you're lucky, you might even find a Tele with a B bender. The acoustics are another story. Unless you're looking for a beginner guitar, your time is best spent elsewhere. It's mostly dirty stringed, under $500 models here, with a few aging Martin's tossed in. Really, for a mall store, it's a cool place to browse and play around with the electrics. They have a decent selection of amps, and I wouldn't expect to see as much PA equipment as they have in a mall store. Price-wise, they seem OK. Bring an iPhone or a droid to check prices on the Internet to keep them honest. And I only say that because, until Guitar Center and Mars (now Sam Ash) came around, Willis was notorious for not only trying to get away with charging retail prices, but not taking returns, even for unused items purchased as Christmas presents. (Yes, Mr. Willis, I still remember the lady and the amp). Now, they seem to stick to the manufacturers lowest allowable advertised price, and I think their return policy has been forced into competitiveness. read more

Just went to Willis Music to sell my violin from high school. It is in good condition and it was a $600 violin when I bought it. I never expected to get all that money back, but I certainly did not expect to be insulted either. He said it was a "bluegrass country violin for people who don't care what they're playing" thanks for your honesty snob. Would give 0 stars if I could. read more

OVERPRICED!!! These guys! Back in the day, on their price tags they would have the amount, then a seemingly random number on it. The random number was THE ACTUAL retail price of the item. So basically anybody that paid the Willis price got screwed. Anybody savvy enough to haggle could possibly get down to what a reasonable retail price at any other respectable music store would be...Some things never change. How this place stays open after so many years of gouging their customers is a small miracle. read more

I've been in the store a few times with every intent to buy something, but holy cow, they are so damn expensive!!! The people are nice enough, but I feel so bad for them, especially if they are on commission...All 3 or 4 times I've been in I think I have been the only one in the store. I will gladly spend the extra few bucks in gas to go to a legit music store like a Sam Ash or Guitar Center. read more

A bunch of really helpful people up at Willis always willing to step aside and really talk to you. Never feels pushy or like there trying to make the sale. Places like guitar center always leave a bad taste In my mouth like I'm being told exactly what I need to hear to make the sale. Not so at Willis. That's huge for me. read more

We will never come back to purchase anything here. We were actively looking at a used piano to buy with the help of one of the staff members. They even had a tuner come in to work on it for us and my piano teacher was actively communicating about this with them. While this was going on, they sold this to someone else on line! They said there was nothing they could do and that we should have put a deposit down. This was the first we had heard of it and would have been happy to put down a deposit. We felt completely blindsided. They repeatedly said there was nothing they could do and clearly care more about online customers than face to face contact. Terrible customer service. read more