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Willis D Randall

5.0 (1 review)

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4 years ago

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American Family Care Calera

American Family Care Calera

(18 reviews)

We've used AFC in the past and always had good experiences. I needed to take my wife in for an…read moreallergic reaction and called to verify that they were in network for our new insurance. The person on the phone said they'd have to run the insurance card to verify so we went on in. When we got there they wouldn't verify that they would accept our insurance, even with the card, and wouldn't see my wife unless they scanned our credit card in advance. I don't know about the docs but the front desk was not helpful. We left and went a couple blocks down the street to Eminence Urgent Care and it was great.

Doctors are great. The receptionists are the most miserable rude people you'll ever meet. Rude at…read morethe counter. Rude on the phone. Called today to simply ask if my dr was going to be sending off my urine for a culture, because not every place does that. Some just test u and give u results on if u have a UTI or not. I see a urologist. A specialist. I have to keep up with what my cultures say. The receptionist said "if she said she's going to send it off then she's going to send it off" I said "thats why i'm calling, to see if she is GOING to be sending it off, she never told me that she was" & she continued to talk to me sarcastically & rude, NEVER messaged the dr or went to ask, and then said "MY GOSH" before hanging up the phone with me. Ma'am, u need to go work at McDonald's, they love hiring people with your attitude and trust, I'm gonna meet you with the same attitude the next time I see you. Do better. People like YOU in the medical field is WHY the medical field has a bad rep. Glad I don't have to work with people like you.

John Looney, MD

John Looney, MD

(2 reviews)

A very quiet, unassuming practice in the corner of the second floor of a physician's medical…read morebuilding. I'm a new patient for primary care, so I was required to come an hour early to fill out paperwork (the entire visit including new patient paperwork and then bloodwork in the lab after my examination took right around two hours total). There's nothing significant to say about the office--it's your run-of-the-mill doctor's office with fluorescent lighting, a few magazines, and a TV on the wall tuned to HGTV. I was, however, impressed with the level of care. I met the nurse (Nikki) first, and she was very receptive and friendly as she weighed me and took my blood pressure. I waited for about 15 minutes in the examination room before Dr. Looney saw me. He was also great--very professional, courteous, and knowledgeable. He asked me a lot of questions about my previous doctors and care, and was very attentive as he allowed me to ask all the questions I had for him. After my visit, he led me back to Nikki's station to make my next appointment, and then they sent me off to the lab (the bloodwork is done at Quest Diagnostics, which is a laboratory on the same floor as the doctor's office). I also like the fact that they use MyChart, which is an online portal where you track your exam/test results, bloodwork, prescriptions, and future appointments. This patient portal also allows you to send notes directly to the doctor between visits. Overall, I enjoyed and appreciated this new practice and everyone who worked there. Now that I'm officially in their system, I'm hoping the next visit won't take quite as long.

Dr. Looney is about as looney as a lonney bird ! He's very arrogant and disrespectful and will not…read moretreat you as a patient but rather as a paycheck and doesn't treat you if you are sick ! He is a very bad primary physician and shouldn't be allowed to practice medicine! If you go in sick instead of giving you a broad spectrum antibiotic he waits for lab work to show your white blood cell count is high then waits for no reason to finally call in a antibiotic so you are sick for 2-3 more days without antibiotics! I know I am a pharmacist ! I made a review about him before instead of calling me and discussing my issues he just didn't even care whether my health care mattered I didn't write a review to be bad but he forced me to write a review!

Joseph Jolly, MD -  Children's of Alabama

Joseph Jolly, MD - Children's of Alabama

(1 review)

I absolutely loved Dr. Jolly. Very nice and attentive. The only reason we had to switch providers…read moreis due to the Traffic at this place. This has nothing to do with Dr. Jolly as a Doctor, but each MD at this pediatric clinic takes on way too many clients. This makes it extremely hard for last minute vaccinations, emergencies, or same day appts.

From the owner: Healthcare as amazing as their potential…read more Children's of Alabama has provided specialized medical care for ill and injured children across the state and throughout the southeastern U.S. since 1911. For the past three years, Children's has been ranked among the best children's hospital programs in the nation by US News & World Report. Last year, patients made more than 634,000 outpatient and nearly 14,000 inpatient visits to Children's from every county in Alabama and from 47 other states. With more than 2 million square feet, it is the third largest pediatric medical facility in the U.S. Children's offers inpatient and outpatient services across its Russell Campus on Birmingham's historic Southside with additional outpatient services provided at Children's South and Children's on 3rd. Primary care is provided at more than a dozen medical offices in communities across central Alabama. Children's of Alabama is the only medical center in Alabama dedicated solely to the care and treatment of children. It is a private, not-for-profit medical center that serves as the primary site of the University of Alabama at Birmingham (UAB) pediatric medicine, surgery, research and residency programs. Children's recently moved much of its inpatient services into a new building named The Benjamin Russell Hospital for Children.

Willis D Randall - physicians - Updated May 2026

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