Store was nice enough. I've been a customer at William Sonoma for years across the country. Today went in to shop. Then was ready to check out, had a basket full of stuff. I stood in front of the cashier for a good 30 seconds while she just blatantly ignored me and texted on her phone. I finally politely said hello. Then she didn't even look up, and barely greeted me back. And kept typing!! Another 10 seconds passed then she decided to ring me up. Not a single word of "did you find anything". So rude. Do not come to this location. Yes, store manager, whoever was working the Thursday Jan 2 cashier at 5:30 needs to be properly trained. Thank you. read more

Just like to say William Sonoma online is a disgrace this is supposed to be a high end establishment with high end products and when you receive your order it's either chipped scratched broken repackaged?? Just sent back 3 different sizes of glasses in each case defective glass in every box,Just received a wolf gourmet counter top oven $649 repackaged not even a manual inside a sloppy mess! What a disgrace we have been shopping there for over 25 years! Get control of your warehouse and quality check your items before they go out! Totally unacceptable! read more

I can't help it, every time I enter Williams and Sonoma I want to genuflect and pray silently to the pews of titanium apple peelers and Tuscan pasta makers. This store is deadly quiet and if they added a few cast iron crypts and incense it could easily be high mass for fabulist chefs everywhere, both real and imagined. The quality is as indomitable as the pricing which vacillates between appropriate (considering the quality) and punitive (considering the ethos of the brand.) The staff is helpful when approached but not intrusive if solitary browsing for a Bitcoin bread maker is more your thing. I always wander the store wondering how much money they leave on the table to customers who "showroom" the hell out of the place and then scour the net for price relief - it's no doubt a significant constraint on sales as is their almost exclusive footprint in malls. My hope is that this culinary cathedral doesn't become a tomb before shopping becomes a thing again. I love coming here but my wallet always begs for last rites. read more

Very friendly staff. I wanted to purchase a vegetable peeler. I'm very particular as to what type. Original they thought they didn't carry it. They were willing to order it online for me and send it to my home - no shipping fee. As we chatted, turns out they offer cooking classes. I signed up for a few. The employees truly love their jobs and it shows. read more

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Received a Breville Pizza maker as a gift. Was excited to try it. Easy set up I'll say. Made a plain pizza with it first. The heating element on the top is too close and burns the bubbling cheese, also taller toppings also burned. We were sadly disappointed. We went to this William Sonoma where it was purchased to return and they stated it could not be returned because it was used. So we're basically stuck with a poorly designed item. If this is there policy on anything I guess stay away from this store. I'm extremely disappointed in William Sonoma and will be calling corporate as well. If the corporate office gives me the same answer I'll never buy from them again. Stay tuned for the rest of my review. read more

I'm a fan from afar of WS. When I visit this mall I always browse this tiny but well stocked store and dream of a time when I can outfit my whole kitchen with their wares. They carry some of the best knives, pans, pots and appliances you can find. Often I use the store as a starting point then see if I can find the same item elsewhere for less$$$. Some of their food items are very good also, I highly recommend the flavored sea salts, especially hardwood smoked and porcini varieties. Sign up for their emails to get special offers from time to time. If you are a frequent customer you even get a bday gift(sometimes) 4.25 crossing my fingers I'll win the lottery Yelps read more

As much as I love William's Sonoma, the ladies at this store have an attitude issue. I'd rather order online than deal with bitchiness. What store puts 2 price labels on a box? If the box is $48, put a label for $48. 2 labels for $24 on the same box? It just looks like some numskull went label crazy and it is assumed that the box is $24.. It's misleading, so don't treat me like an idiot because you label differently from every other store in the world. If Gap has 2 labels on a shirt, they don't charge you twice. If Pottery Barn had 2 labels on a bedskirt or crib, they wouldn't charge you twice. No stores do that. Get over yourselves. You do know that poor service is generally retold to at least 20 friends, don't you? read more

Horrible customer service. My friend & I walked in during a cooking class (no signage anywhere saying it was going on, and store was still open for shopping.) While I'm not a cooking fanatic, my friend is. I watched her stand in front of an employee waiting for the employee to recognize her/answer her question for five minutes and she didn't get so much as a smile. We left the store and won't be back. A little "Hello, We'll be right with you" goes a long way, and an ignoring jackass does not go unnoticed. read more

Williams Sonoma is not my go to kitchen supply store and this experience does not change that. Prices are wayyyyyy to high for everyday needs. Staff was nice and helpful. Samples were a nice touch. The prepared foods did not impress me. I would not go to this store unless I had something specific in mind. read more

Hard to believe there are bad reviews of this Williams & Sonoma. I realize it only takes one bad apple to spoil the bunch, but my experiences here have never been anything less than stellar. I purposely try not to shop in Williams & Sonoma. Why? Because I can't be trusted to not make a thousand dollars worth of impulse purchases. Now I'm not a chef by any means, but I love food, and I love everything related to food. Williams & Sonoma is like a culinary toy store to me. I just want to buy everything. And most of the time when I do buy things here, they come home and never get used. But goddamn their stuff looks great on my counter! So I've put a new system in place to avoid unnecessary purchases when I shop here. I now shop at Williams & Sonoma in the same way I shop for clothes and gifts: I rampage shop. "Rampage shopping" is a term the boys and I use to describe our strategy for making purchases in malls. Way in advance, we figure out everything we need to get. Then we study the layout of the mall, share info about where to locate certain products in larger stores like Macy's and Nordstrom, and then we arrive and disband. We then charge in the direction of the exact product we need, tracing a line as the crow flies, knocking over anyone and anything that gets in our way until we find what we need, grab it, purchase it, and make a b-line back to reassemble at a pre-agreed upon meeting place. (Usually a bar inside the mall.) So now when I shop at Williams & Sonoma, I know what I need well in advance. I've already researched it for price to ensure there isn't someplace cheaper I can find it. Normally, if it can wait, I order it from Amazon. But on days like the other day when I just had to have a new Breville juicer right then and now, I knew I could count on Williams & Sonoma. I called ahead and spoke to a lovely young woman who confirmed they had the product in stock, set a meeting time to pick it up, and was on the road a few hours later. When I arrived, I charged fast and straight through the Barnes & Noble like a man with blinders on, walked up to the Williams & Sonoma store, and announced myself as I walked in. Instantly recognized, I was waved over to the counter, the product ready to go, and with a quick swipe of the Amex I was done. Receipt arrived via e-mail. It was as if I robbed the mall in under 90 seconds. Every experience I've had in this store has always been wonderful. The people who work here actually know something about the products they sell. And while you will almost always pay more to buy a product in Williams & Sonoma, I find this particular location a really enjoyable place to shop. There's always some kind of cooking show or food sampling table to entice you to spend even more money. And seriously, how could you pass up an Oxo spork being sold at the register? I love this store and the people working here. Unfortunately, they'll never again keep me in the store longer than a minute, but that minute is always bliss. And I love my new juicer. read more

Everything is always top notch at a WS store. Clerk told me amount , packed up my package , walked to back room, I entered my credit card signed tab and waited several minutes before I asked another clerk if she was returning so I could get my receipt. read more

Really great customer service here. They were about 5 minutes from closing but still helped us anyway. I wanted some soda syrup for my Soda Stream Penguin and the employee was very friendly and courteous. He even took 2 dollars off the price of the syrup for me. read more

Terrible terrible fucking terrible service . I've been waiting as a write this review for about 25 minutes now . All staff are with customers and they do not acknowledge you are even in the store . I've had someone helped before me and clearly I was here first . read more

I was looking for a coffee maker recently, and walked into Williams Sonoma in the Princeton Marketfair Mall. I was greeted right away, which in itself is very unusual in the Christmas season. The sales person refered me to "Pat" who was tauted as the store expert in this department. Well she was not kidding this guy answered all my questions and then some. Now I know why coffee tastes better or different coming out of one contraption than another . What I should look for in an espresso maker when purchasing one. and what are the differences between drip, purculaters, espresso makers and french presses. All I wanted was an inexpensive coffeemaker, but what I walked out of was an $500 Nespresso machine. And you know It is exactly what I wanted. Even My wife, who almost ripped my head off, loves the machine now. Well, long story short. If you go to Williams -Sonoma in Princeton ask for Pat! Turns out he is a Private Chef who gives cooking classes. I will have to check this out. Mealsinapinch.com read more

Been to WS several times and it is definitely my go-to place and I could easily drop $200 if I did not exercise control. It's on the high end (but not Waterford/Baccarat level....) and all the merchandise is upscale and priced accordingly. You cannot find these items elsewhere at a lower price. Staff has always been more than helpful. Example: On a 95 degree day with a broken air conditioner the store was hot as hell the WS employee still went into the warehouse area (temp had to be 120 or better) and got me the etched glassware I was looking for. The cooking demo people cooked on. They also have a great no-questions asked return policy. Specifically I returned some Emile Henry bakers I really disliked and they took them back without undue hassle. Credit to my account was immediate - none of this waiting for multiple billing cycles. Just a note to posters who use profanity in their reviews - you lose credibility by doing this and it's really unpleasant to run across f-bombs thrown at a quality store for no reason other than hurt feelings for 5 minutes. read more

This Williams-Sonoma store is fine, and they carry the standard products at a more-than-standard price, as expected, but the two employees that 'helped' me were unabashedly rude. I still can't believe how they insulted me so nonchalantly... It makes me wonder if the employees were playing a game amongst themselves about which patrons they can insult the most, or perhaps they were on the sauce and had lost their common courtesy, or maybe they were just completely clueless as to what they were saying (which I doubt). read more