BONE DEATH, JOB LOSS & DISABILITY - My Experience with Dr. Richard Cain…read more I wish I could give zero stars. My experience with Dr. Richard Cain at BayCare Orthopedic Institute has left me permanently disabled and struggling to take care of my family. I first saw him in March 2025 with an MRI showing a subchondral insufficiency fracture in my left knee. He put me on 6 weeks of non-weight bearing, then told me to walk again with an offloader brace that didn't help at all. Despite my severe pain and repeated requests for updated imaging, he refused and instead pushed ahead with surgery. On May 5, 2025, he performed a subchondroplasty using an MRI that was already nearly 3 months old. After surgery, my pain only got worse. At follow-up visits in May and July, I begged him for help and asked again for another MRI. He brushed me off, saying, "Sometimes you'll still have pain after surgery," and offered no pain management. By July, I was in so much pain that I booked an emergency appointment. Only then did he finally order an MRI -- and even admitted he had never reviewed a post-op subchondroplasty MRI before. That MRI (July 24, 2025) showed the fracture had grown larger and now there was bone necrosis (bone death). At my August 1 visit, he promised to call me personally after consulting a colleague but never did. I had to chase him down through the patient portal just to get a referral a week later. Because of Dr. Cain's negligence, I've been wheelchair-bound for months, unable to properly care for my 3-year-old toddler, and at serious risk of losing my job as I've exhausted FMLA benefits, and my job has let me know they will let me go if I need more time off for additional surgeries and recovery. My condition has progressed to bone death, and I feel completely abandoned as his patient. I went to Dr. Cain expecting for my condition to improve, and instead, it drastically declined. I strongly believe Dr. Cain should not be allowed to operate on anyone else, and I definitely cannot recommend him for any and all orthopedic needs, especially with anything to do with knee issues. I write this as I sit from my wheelchair, and I used to be a very active person. Do what you will this review, but please reconsider and stay away from this orthopedic practice, especially Dr. Cain.

I love that this is a smaller office. I hardly ever have to wait when I come in and generally there…read moreis only one other person. The staff is all extremely nice and helpful. Waiting for Dr. Cooper doesn't take long either. I get really impatient with the offices that have appointments but then you wait around for a hour to just get to a room. Not here. Each visit is quick, to the point and informational but he also makes sure I understand everything before leaving.

i am so frustrated!!!! I called and made an appointment at Florida Joint Care Institute then they…read morecalled me back and said I couldn't have the appointment because the insurance i gave them is a secondary insurance. I am under my husband's insurance, but have an under 65 policy so it isn't secondary. They had me have Aetna call them to explain it to their guy, the first day he didn't answer when we called, so the next morning when we called he argued with my insurance person so I hung up. she called me back and said she called him back and He hung up on her. I have chosen somewhere else to go as I need to get my hip fixed but how many patients have these doctors lost because of this JERK to put it nicely.

Best doctor ever! Dr Cook was amazing. Her team is amazing, from pre op to post op they are…read moreawesome. No pain after years of struggling and dealing with the pain. A true expert in her field.

Nice waiting room. It's spacious and clean…read more Best part, the waiting area has a women's and men's restroom. No sharing. This has to be the cleanest Dr's office I've been in, since living in Florida. The nurse was nice. I was in and out in no time. I would recommend them

Terrible billing department. Received four Bills over four months since my last appt. Billing…read moreagent at the practice told me that she couldn't see where they had sent me any previous emails either. So I paid that bill with a different credit card than the one on file. I thought at that point it was over. Nope a few days later they charge me again on the previous credit card that I had used. Without authorization. The billing department has both people out now so I can't even talk to anyone about the issue. Now, while waiting for one of them to get back in the office... I just received another email saying my payment is due. Be very careful with billing this practice has issues with it.

Dr Santos is a the worst doctor ever this place is the worst , I needed immediate surgery and they…read morewould not listen upon going to Center of bone and joint had surgery within a month what difference !!!!! Do not go here go to Center of bone and joint!!!! They have a patient promise which is absolutely useless and means nothing cause they don't stand behind it and don't listen to there patients.

Dr Choi is excellent, but it's hard to get an appointment to see him. You have to wait two or three…read moremonths.:(

Victor Hayes MD is an outstanding surgeon and more than worthy of your trust. He has operated on me…read moremore than once, all with good success. The last operation was an emergency... he responded to me at 6.30 am on New Year's Eve when he was supposed to be going away. He postponed his trip to operate on me, thereby saving me from a wheelchair!!! His approach is no-nonsense... he tells it to you straight with no sugar coating. His skill level as a surgeon is beyond excellent and his care for the patient is second to none. The entire staff at the office are professional, caring and friendly. I cannot recommend this practice enough.

From the owner: The Trinity Spine Center has since grown tremendously and now offers a complete range of…read moreconservative and non-conservative treatment options for Spine related disorders. Trinity Spine Center offers conservative treatment options including Chiropractic and Physical Therapy, Decompression Therapy, Exercise therapy and Nutritional Services, all offered in the Trinity Spine Wellness Center. In addition, Trinity Spine Center offers Epidural Steroid Injections (ESI), Facet blocks and other injections, all done at our main office. Non-conservative treatment options include minimally invasive procedures including Rhizotomy, Nerve Ablation and Selective Endoscopic Discectomy (YESS approach). In addition to these Minimally Invasive Spine procedures, our Board Certified Spine Surgeons are also fellowship-trained in a full range of reconstructive spine procedures, including Laminectomy, Discectomy, Fusion, Scoliosis correcting surgery and more...

these people are ridiculous. The doctors are rude. The staff is even more rude. Don't waste your…read moretime. better orthopedics out there.

RUN RUN AS FAST AS YOU POSSIBLY CAN AWAY FROM THIS ORGANIZATION! I called as a new patient to set…read moreup an appt., was directed by their automated system to schedule online, so I did so. A few days later, they called me and said Dr. Cheong wasn't working that day and to call back to reschedule. I did, but they NEVER answer, their crappy greeting keeps circling around and around for eternity. I finally went online again today, tried to reschedule, pop up came up that said to call bc they can't schedule me online right now. I called from my cell, got same long useless greeting, called from my work phone, same. No one ever picked up, ever! Finally gave me the option to leave a message for a call back. I did, but as I was doing so I grew more and more pissed and realized that if they're like this with their phones, then this is NOT a facility I want to give one red cent to! Horrible!

Dr Pappou surgically repaired my left elbow. after a fall. 6 weeks later & with my strict…read morecompliance with PT, I am very pleased to have full mobility. Dr Pappou is very professional & he explained the process in layman's terms. (He also always gave me a handshake & I thought that was a nice gesture). I had no hesitation, only confidence. His staff is friendly & efficient & helped make the whole experience as positive as it could be.

Dr Ioannis is very focused, very effective, and he presented me a large range of solutions both…read moremedical and insurance wise to solve my problem. I recommend him as a dependable professional. -Florin C-

People need to move faster here. Had an appointment at 2:00…read more& I've been waiting for over a hour. And haven't even seen the doctor. My time is just as valuable as yours. I had to take time off work for what to sit in an office for you to tell me 10 words ? Naaa I'm good. I'll just do PT on my own thank you.

Very pleased with this facility. They take their time to listen and give professional and optimal…read morerecommendations. They will not simply push surgery but give options to avoid. The staff as well is very sweet and thoughtful especially in a time of discomfort. You will not go wrong with choosing this establishment for your orthopedic needs.

As a baker and owner of Hole In One Donuts, my hands are my livelihood -- and when I developed a…read morepainful ganglion cyst that was pushing my thumb and wrist apart, it became nearly impossible for me to work. Dr. Peter Candelora at Coastal Orthopaedics and Sports Medicine took incredible care of me. He removed the cyst at the New Port Richey Surgery Center with so much skill and compassion, and I felt supported every step of the way. The ladies at the surgery center were amazing -- kind, patient, and comforting, which made a huge difference on surgery day. What truly stood out was how Dr. Candelora and his office expedited my upcoming carpal tunnel release because they understood how important my hands are to my career and my passion. This entire office is full of wonderful people who genuinely care about their patients. I'm so thankful for the care I received and can't wait to get back to decorating donuts with pain-free hands again. If you need orthopedic care, I highly recommend them.

Came to see about the Compassion Clinic that is at this same address. The people were all well…read moreinformed and awesome. it's great to know that this is available and these people are here for those who need it.