EDIT: The owner(s) were very responsive, any issues I had, they personally contacted me and made up the previous occurrence. Dear Business Owner, I sent an email with this experience, but am not sure who it went to (is Erin the business owner?) or if it was even received so I will leave this here since the reviews are clearly moderated. I was mainly unhappy with this service due to both the difficulty to reach someone and difficulty to get what I asked for. The sales level of your employees is very poor, this is worse considering that it seems they are stationed here and are not hindered by language barriers as well as being paid competitively. To start, I had ordered from the Lacey listed address, so I assumed it was in or coming from Lacey... later found out it comes from Sheldon which proposed some issues with the delivery later since it seems the drivers leave at 9 or 10 AM. I had relayed that I wanted the silver chalice type vase depicted in the Silver Christmas and Wondrous Holiday designs to the first lady I spoke with. The lady stated this was fine and even put it on the order so I saw it on the confirmation email receipt later. I also wanted the Christmas house and tree piece on the Kinkade. I even asked to find just anything similar or Christmas themed objects to put on the flowers. It was like she had no clue of the products. I was willing to pay much more extra, she still couldn't figure out how to do this which was fine I suppose but also the start of much more frustrations later. Keep in mind, if she has any type of moderate sales experience she probably could have even sold me the kinkade at a discount. I said I would call back later to confirm and make sure the order was set for the day after. I called early the next morning, I spoke to a lady who took me through all the steps just to tell me she literally cannot do anything, no matter what I asked she said she had to wait for the office to open at 9 am. She was however able to tell me that despite the previous lady confirming, that there was no chalice vase put on my order which I also saw in the confirmation picture text which you can't even reach anyone to respond to or edit (despite the picture telling you to call if you have issues). And nothing regarding the Christmas house. She told me the deliveries are end of day so my wife could literally get this at night when I'd already be home.. Haha. I was pretty upset by that as the other lady did not mention this and I assumed it would reasonably be morning or afternoon delivery like the other 40-45 flower companies I have used in my experience. Luckily the one thing she had power to do was request an AM delivery. Anyways, so why is there a call center for a call center..? Just have it go to voicemail and state the hours are closed until 9 am... This was a whole waste of time and inconvenience. The first lady should confirm the actual delivery times before taking payment. Anyways, I said that was fine and I called back at 9:06 AM, I got yet another different lady and guess what she told me? She says that all the reps are busy and to call back later, hahaha. So the call center directed me to yet ANOTHER call center lady. Seriously, just use an automated system--even Google voice will save you thousands per year. I finally called back after 10am, I gave the lady the gist of the aforementioned story, she apologized that the silver vase wasn't put there properly and that she cannot change it since the delivery just departed. In total, I spoke with three or four different reps for a small local based company now. The quality of the flowers itself was okay, they looked much better online but this is fairly normal. There was nothing that made me think your company went above and beyond on them. This is a small quirk, but I also assumed they might text the number I gave them to let them know there's a delivery outside or something, the guy rang the doorbell once and just put them there so she never saw them until I told her to go outside. In truth, it is mainly about the customer service and experience, we all know the flowers die in a couple of weeks. It is the level of care in the service that actually lasts and maybe the last lady I talked to kind of sounded like she cared but at that point it was too late. read more

So not happy with my purchase. I sent a detailed message that I can't have lilies in the arrangement. I also paid more and upgraded the arrangement to include more flowers. I was sent a picture of the arrangement and it had lilies in it and they looked old and the arrangement was disappointing. I contacted them immediately and talked to an older gal who wasn't very nice. She said they would take out the lilies, and I asked for a picture of the completed arrangement. I waited...and never got a picture. I then called them back and talked to a nice gal and told them I rather the flowers not be delivered if they looked anything like the first picture. The nice lady said they would have redone a new arrangement if I wasn't happy, but I was never given that option on the first phone call I made, even though I told her the arrangement looked embarrassing. I was told that the arrangement was already out for delivery. Ugh! What my friend received looked pathetic. Not happy at all with this purchase. It's a lot of white flowers with brown tips. This is NOT a pretty arrangement at all. I'm sorry I spent $100 on this transaction. It's a bummer to spend half the day worrying, texting and calling. They did NOT make a second design for me, even though William said so. What a shady business. read more

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Asked for a simple nosegay gardenia for granddaughters first homecoming, unable to service and make a simple nosegay. Have used this florist many times while son was deployed for him to send flowers to my daughter in law. A simple Gardena? Nosegay? Will never use this place again. read more

So pleased with the end product. Top-notch customer service anybody in kitsap county - you will not be disappointed. read more

Williams Flower & Gift - Amazing arrangement that actually matches the website photo. - Florists Near Me - Silverdale, Washington

I ordered a very nice unicorn flower arrangement with balloons and a stuffed animal to be delivered to my 6 year old granddaughter to congratulate her as a new big sister. Mom and dad were at the hospital having delivered her sister 4 weeks prematurely the night prior. I explained how important this was to the woman who helped me put the order together, she even checked with "Mike" in Silverdale to check on inventory and to reassure me they would deliver by 2pm. I was so disappointed and angry to learn later that night they had called my daughter in law ( I left my and their number, theirs ONLY for a delivery issue, mine primary) to tell her they had the arrangement but couldn't deliver. Could someone pick it up!! My son did. He left the hospital, took it home, made the best of it and then went back to the nicu and hospital. So I rarely write a really poor review on Yelp. But Mike, your service here was completely unacceptable!! And you still billed me as we agreed. Any discount would not have mattered anyway. This was important, I was far away, and I trusted you and your business. NEVER again! I will say the arrangement was as described. Complete lack of caring and service though! read more

My friend came in to get some sunflowers for her partner. It was really cute. The young lady was able to get the job done within minutes. Cute little shop. read more

Williams Flower & Gift - Florists Near Me - Silverdale, Washington

I received a flower delivery from a friend that lives out of state. We just moved here, so I didn't even know this flower shop existed yet. These flowers are so fresh and beautiful. One of the prettiest bouquets I've ever received. This will now be my go-to local flower shop. My friend said they were delivered quickly and look even prettier than the website showed. Thank you for creating a bouquet that cheered up a not-so-great week. read more

Williams Flower & Gift - Flower delivery - Florists Near Me - Silverdale, Washington

Ordered flowers for my mothers 90th birthday 5 days before the day as I live out of state. Day of I called my mother to see how her day was going and if she had received anything special - no flowers - this was 5:30pm her time. I called williams and got the call center, who then said they would call the driver who would call me back. She assured me they were still "out for delivery" and when asked how far out - she said 1 HOUR! She did eventually deliver them after 7pm and she had promised me a pic of the delivery. Never got the picture and guess what my mother wasn't home, she was out celebrating her birthday so thanks to Williams the moment was lost. My tip, use a local florist who cares about their customers. read more

We use Williams for birthday and anniversary flowers the past few years, and we've been really pleased. This year's arrangements are especially beautiful - I think because I selected from their own designs and the team really have an eye for sculpting the flowers. Sunny Gig Harbor and Monet's Dream are classic, bright beauties. It is Pumpkin Elegance that really delighted us this year - we love all the textures, subtle colors, and just all around life and warmth. Flowers are such an important part of our celebrations - we really appreciate your care both in preparation, and delivery. Thanks for delivering to us out in Seabeck and for calling / sending us photos for confirm delivery. We'll be back for more flowers soon!!! PS - we shop at their direct website https://www.williamsflowers.com/ read more

Beautiful and personalized arrangement along with timely turn around tine !!! Thank you !! read more

Williams Flower & Gift - Florists Near Me - Silverdale, Washington

I purchased flowers in 2021 in good faith on line using my debit card. In 2023 I received an invoice for the purchase with no explanation. I called and was told there was a computer glitch and I was never charged. As I have changed banks I cannot prove that I paid. Kristy at the shop called me back several times I told her I didn't want to spend more time on it, she was interrupting me at work. Her final call was to say "My turn" and hung up. I reported this aggressive behavior on Yelp and the owner replied with a condescending note that his employee was just being nice. There is no way hanging up purposely on someone who has repeatedly asked you to stop is being nice. I have sent a check in and I do hope it is taken care of appropriately and I never have to hear from this horrible business again! read more

Didn't welcome me in. Had bunch of employees talking in the back. Took them 6 minutes to tell me they didn't have any roses.

Amazing service the lady on the phone was amazing and helpful so kind and I received a photo after they were finished. Mom received them she was so surprised and happy! The selection of flowers to choose from was amazing and the prices are so affordable!! I will com to you for all my flower needs! read more

I ordered the Queen's Court bouquet with upgrade from Williams Flower which shows 3-4 dozen roses in the photo on their website. Look at the photos of what I ordered vs. What I got. No responses to my phone calls or emails. Stay away from this scam of a company. read more

Williams Flower & Gift - What I ordered - Florists Near Me - Silverdale, Washington

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Living in Southern California I had no idea who to go to in Washington for flowers for someone who was in the hospital. I took a chance and went with Williams Flower. To bad I can only give them 5 stars because they are definitely worth more. Not only did they do a fantastic job with the arrangement, they do one better. They actually send you a picture of the arrangement prior to it going out the door for your approval. I have never had a flower shop do that and it added simply a touch of class. Will definitely use them again. read more

Williams Flower & Gift - Florists Near Me - Silverdale, Washington

I ordered a beautiful bunch of flowers for my mom for Christmas off their website. What showed up the next day was completely appalling and instantly made me burst into tears, it looked like a child put it together from broken leaves outside. I immediately called the store which I thought was in gig harbor where I received them from, the woman said she could help me even though she was the Silverdale store. I explained to her my horror and she said she would get it fixe immediately and have it sent right out. She even apologized even though it was not her stores fault! The flowers arrived about an hour ago and they are BEAUTIFUL, almost exactly like the picture on the website. Thank you so much nice lady at the silverdale location!! I would never recommend the Gig Harbor location and those people should be shown how to put flowers together! read more

Williams Flower & Gift - BIG difference between Gig Harbor Vs Silverdale florists. Gig Harbor should be ashamed of their florist. - Florists Near Me - Silverdale, Washington

Easy website order. Impressive follow up. I received both a text and email photo of the arrangement I ordered before delivery to confirm everything is correct. read more

Williams Flower & Gift - Florists Near Me - Silverdale, Washington

I ordered birthday flowers online the day before one of my best friends birthday. The online ordering process was fast and seamless. I was pleasantly surprised that I was NOT charged a last minute delivery fee. In fact, if my memory serves me correctly, the delivery was $10.99. In Atlanta delivery fees are $25 for most florist. I ordered the 'Artistic Designer's Choice' because I love what the local designer selects given what they have available at the moment. Plus it gives them creative freedom. This was a great call on my part-see picture evidence below. I must admit, I was hesitant to order through this company, given all of the bad yelp reviews. However, I went for it because it is a family-owned business. I think we can all agree, now more than ever it is important to show our support to these businesses. I received an email notification when the flowers were delivered which was mid-morning. The flowers are perfect and made the birthday girls day. I purchased the $75 Artistic Designers Choice, with tax and delivery it was under $100. My experience was fantastic! read more

Williams Flower & Gift - Bestie birthday flowers - Florists Near Me - Silverdale, Washington

I ordered birthday flowers for a family member during the COVID-19 pandemic and appreciated that Williams could deliver so our family member would still feel celebrated and loved while we were apart. Jennelle did a wonderful job communicating with me when some floral adjustments were necessary, as well as before and after the delivery. The bouquet looked pretty and the recipient enjoyed it. Thank you, Williams Flowers! read more

Our family was very appreciative of the attention to detail to our custom requested steelers wreath and sunshine inspired memorial flowers. These were memorial wreaths for our beloved family member! (Sister in Law's Dad) He was such a loved and happy person! These flowers provide some light during such hard time!! Thank you again for accommodating our request for the personal touches!!! read more

Williams Flower & Gift - Beautiful arrangement for Pedro! - Florists Near Me - Silverdale, Washington

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Williams brought me a new arrangement. It's very nice. I like the new arrangement and the flowers look much fresher read more

Williams Flower & Gift - Picture was the morning after that were delivered the late afternoon, the day before - Florists Near Me - Silverdale, Washington

I was very happy when I called on a Friday afternoon and was able to send flowers to my assistant who was having a bad day. They were very pleasant and helpful and made great suggestions regarding my options and even suggested a chocolate add-on that made the order perfect!! Service was great, pricing was excellent and I couldn't be more pleased!! read more

Williams Flower & Gift - Lovely flower arrangement created at the last minute...:-) - Florists Near Me - Silverdale, Washington

First of all, I really try my best to order locally, we need to support each other and it's not always clear if the florist is local by the tag lines online. I called since this was late on Friday night for a Saturday delivery. The gal I spoke to was kind, helpful and patient. I asked for an emailed receipt and received it immediately (not often the case with other florists where I have to call back in a few days a request again). They also sent a picture of the flowers asking that I call immediately if I am not happy with it or want any changes! Wow-that's amazingly helpful!!! It was beautiful and I so appreciated that touch point. Very personal service-uncommonly so in a florist for a late afternoon order. Thank you, Williams Florist! read more

I live in Colorado and was trying to get a cheerful bouquet sent to my sister who lives in Washington State. I contacted a florist that was listed on the internet as being in Tacoma what I discovered after 2 miserable arrangements were sent out, the second to replace a mostly dead initial arrangement, was that they ship all of their flowers in a box which takes 2-3 days! The flowers are not in water or some sort of cooling. You can use your imagination as to what they look like when they arrive. I am thrilled that I found Williams and will use them again. The third time is the charm! My sister's bouquet was gorgeous, cheerful and fresh. she says it smells wonderful. Thank you for making her day brighter and restoring my faith in good ole customer service! Bless you, read more

Williams Flower & Gift - Florists Near Me - Silverdale, Washington

I ordered two arrangements within one week. One was a bereavement arrangement and the other was a birthday arrangement. It took 4 days for the delivery of the bereavement arrangement from the day I ordered it. The birthday arrangement was over $100.00, our name was misspelled and there was not even a BOW on the vase. I will never, ever order from this florist. Keep your hard-earned money and go to Safeway florist. Far superior to this florist. read more

Horrible service. Absolutely horrible. Flowers were not delivered. No one could tell me why. Spent a good part of the day trying to get information about my order. Crickets. Word to the wise: If you want your flowers delivered from Williams, better to deliver them yourself. It's a pity I have to give them 1 star. They don't deserved. read more

I ordered what was suppose to be a large bouquet of roses for my wife for Valentines and I received a bunch of dead roses. I paid a large amount of money for them and they look absolutely terrible! Never again will I use this florist. read more

Excellent price,service and customer service. Definitely order from them again! Delivered on time. read more

I have ordered flowers for delivery from Williams twice and both times the service and the bouquets were perfect. I could not be more pleased. They do a great job, they're super efficient, responsive, friendly, and the flowers are exquisite. Highly recommended. read more

Absolutely fantastic and enthusiastic staff. Great products and everything is so healthy and fresh. I recently purchased a bouquet for my wife and they gave me all sorts of ideas and supplies on top of the beautiful flowers to make everything look fantastic. Very artistic and exciting bouquets. I highly recommend purchasing gifts from here! read more

I received flowers yesterday they looked OK but not great. They were all wet and the arrangement was messy. Looked like it was last minute thrown together. I woke up this morning and the roses were wilted and they just look sad. The greenery was crunchy. I was going to put fresh water in when I noticed that half the flowers and the greenery weren't touching any water. So my guess is that the person who delivered the arrangement didn't secure it and it slid all over. Very disappointed read more

I wanted to surprise my wife for her birthday. I called from California and the rest was easy. The flowers were there at the hotel when we walked in and they looked great. My wife was very surprised and happy. Thank you. read more

Liesl did an amazing job on my moms birthday bouquet and even sent me an email with a personal note and giving me a sneak peek. I'm in love with her work!! thank you for the extra love and care that went into this. read more

Williams Flower & Gift - Florists Near Me - Silverdale, Washington

Very friendly and helpful staff. The flowers they made for me were beautiful and my friend still had them when I went back to visit today which I did not expect at all. It's been like 2 weeks. Highly recommend, very glad I ended up stopping in here was well worth it! read more

Williams Flower & Gift - Flowers for a friend - Florists Near Me - Silverdale, Washington

Shop around! This flower shop is overpriced, delivering flower arrangements created by novices! I was actually embarrassed when the arrangement arrived. I've purchased many arrangements in my time and this by far, was the worst I have ever seen- the COST?!?!? Outrageous... for something I could have done myself! Shop around yelpers! read more

I ordered a large bunch of roses for my family. The roses were gorgeous, delivered in a timely, delicate and caring way. When ordering from afar it's hard to gauge the process, this couldn't have gone better and I couldn't be more delighted with the friendly staff, the quality of the roses (which my family has talked about for days), and the service. read more

I was ordering from out of state for my sister who lives on Bainbridge. I was so impressed with the customer service and attention to detai! they even texted me a photo of the arrangement before it went out. Would not hesitate to recommen! read more

This was a good experience from the beginning of the phone call to delivery. The employee was patient and listened to my unique request. She asked if I wanted a typed or handwritten card. That's a small touch, but I appreciated it. Then I had the option of receiving a photo of the arrangement before it went out for delivery. I asked for a simple, wildflower look and they did a nice job! read more

Williams Flower & Gift - Florists Near Me - Silverdale, Washington

I ordered flowers at 1p and a beautiful bouquet was delivered 4 hours later. The process was seamless - ordered online, received an email with a photo of the completed arrangement asking if I wanted any changes or adjustments, and an email confirming delivery. So easy and the communication was wonderful. This was for a sad occasion that I had just learned about and I'm grateful they were able to accommodate so quickly. Thank you Mike at Williams Flower & Gift - highly recommend! read more

Williams Flower & Gift - Florists Near Me - Silverdale, Washington

Flowers were ordered on Friday to be delivered in Kingston on Saturday. I would say from the picture, they were beautiful and delivered as promised. I'm happy, She's happy. That was the hope and the best results. read more