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    Manette Flower

    5.0 (2 reviews)
    Closed • Closed

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    1 year ago

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    Williams Flower & Gift - The second photo of this stand up they sent to approve, I told them i didn't like it.

    Williams Flower & Gift

    (35 reviews)

    $$

    If I could give zero stars I would!!! I spend $1164.00 on three funeral arrangements. I upgraded…read moreto fancy with two arrangements and premium on the casket spray, Which means I paid for extra full arrangements. I got a call an afternoon the day before the funeral and was told that they couldn't find a flower and had to sub out. I said okay because they made it seem like it was one flower they were subbing out, nope it was most of the entire arrangement that was subbed out. I started getting approval photos at 6:22pm Thursday evening, The evening before the funeral service. Mind you the store closes at 6pm. So I got the first arrangement phones and I told them I was unhappy with them, it wasn't what I ordered, not even close. They had emailed me later in the evening a few hrs later they emailed me again and I had told them that I still was unhappy. I didn't get another update until 6am the morning of the funeral, 3hrs before delivery. I had told them that I was still unhappy, it looked just thrown together like giant flower salad. They delivered it anyway without making anymore changes to it. I had email the next day saying how unhappy myself and the rest of my grieving family was with those arrangements. Our loved one deserves better than what was delivered. I was told that the manager was out until Monday. I called Monday and left a msg, I called Tuesday and was told the manager went home early and another manager would call me in the morning. I get a call this morning and the woman on the other line pretty much just tells me how beautiful the arrangement was and I told her we all disagreed it's not what we wanted. And she said that the arrangements were absolutely beautiful and what did I want her to do about it? I got what I wanted. Which then I told her I didn't get anything close to what I wanted and at minimum I want a partial refund. She then tells me there's nothing she can do, she'll have to get the owner involved and it'll be up to them. *****Update Williams flowers & gifts ended up sending a partial refund. I appreciate them trying to make it right.

    Everything was great! Fast, professional, friendly, customer service - all was top notch.read more

    Williams Flower & Gift

    Williams Flower & Gift

    (39 reviews)

    $$$

    Flowers weren't brown on the edges but they didn't look cared for kind of wilty. The card had the…read morewrong name. The name was Syd but spelled Sam. I called the store to have them redo the card which also spelled my name wrong Kreau my name is Kris. They said whoever ordered the flowers get the information wrong it's not their fault they wouldn't redo a card. It wasn't even a card it was a piece of paper luckily they had the address right. Also the presentation isn't pleasant. Just look at the vase it's either a dark face or a clear vase with a dark brick with a flowers in it. And we did talk to the person who ordered them and that was not what they said simple we just won't order again. I wouldn't have written this review if you simply would have made another slip with my information corrected bottom line. I am a disabled veteran living out of veterans home. My girlfriend who sent these flowers are in the Air Force in South Carolina she could not make it this year for my birthday so this was the one thing she sent me and it wasn't up to par. That's another reason I wrote it a simple we're sorry even if you didn't do it and getting me the slip that had the name and spelled wrong and Syd name corrected is all it took

    I paid 200 dollars for the deluxe set of roses and got a lower quality set then I could have bought…read morefrom safeway for $50. Look at the picture below, does this look deluxe and does this look like what you would expect for $200?

    Manette Flower - florists - Updated September 2026

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