We were very pleased with our service today, as always. He was prompt (early in fact). He worked in a timely fashion, was courteous, and completed all work, and answered our questions clearly. read more

This review is for Williams Comfort Air Mr Plumber. What was to be an ordinary service maintenance call on a water heater installed last year became an extraordinary pleasant experience. Our Mr Plumber technician, JEFF was easily the best interaction in 50 years with a plumber. Jeff is not only extremely talented in his trade; he exemplifies the best in the top of customer service. Within an hour duration of the service call he had become family. JEFF IS CERTAINLY AN ASSET OF WILLLIAMS COMFORT MR PLUMBER. Two days after our experience, we saw Jeff highlighted on a commercial recognizing his out of the ordinary care for a customer in distress. I can truly attest that the guy you see hugging the elderly customer exemplifies Jeff's treatment of his customers. He is a blessing. read more

Kenny is always polite and helpful. He arrives on time. He is very pleasant and I enjoy doing business with him. I appreciate his honesty. I always request Kenny when I need assistance. read more

I had Williams Comfort Air clean my ducts and they were on time, professional and a joy to work with from start to finish.

The maintenance service was great, as always. We have had a service plan for several years, and the technicians are always pleasant and professional. We get great advice on how to keep our system running efficiently, and without high pressure sales pitches for things we don't need. read more

at present, after 1 week, I still have not heard back about why mold is growing in my furnace. the implication is that you hold responsibility for the $6000 to repair it under the warranty. I shouldn't have hired you again. williiams installed the system in 2005 and I had to replace everything in 2019. now this! 1 star is a little high. read more

I called and got an appointment on July 1st because my AC was not working. I got an appointment for the second between 12 and two. They called me 30 minutes before 2 o'clock and canceled my appointment and said that they could reschedule it for Monday. I had to take Thursday off to be home for them and they canceled the appointment like it was nothing. Never will. I call them again. read more

Before my dad passed away, he made arrangements with this company to service their HVAC in the spring and fall for my 80 yo mother. At the service appointment this past spring, the technician remarked on the spotless condition of the furnace. No surprise - my grandparents were in the heating and cooling business, so my dad knew how to service furnaces from his teen years on. The fellow who came earlier this week claimed that the pristine unit that hadn't been on all summer suddenly had a cracked conductor, and would either need to have the part replaced for $2,000 or the whole thing replaced for $15,000! Thankfully, we were able to get an honest second opinion. There is absolutely nothing wrong with the furnace. The pictures of the 'faulty part' that the technician showed my mom mysteriously 'disappeared' from the quote, or I'd be forwarding those on to the appropriate agency. Watch out for these people!! read more

Great service, great guy. Kept their word on their promotional rate, which was very competitive.

The tech Logan was friendly and professional. He reviewed the work performed and information about the condition of each unit.

Technician was very personable and knowledgeable. He thoroughly explained what he was doing and reported what he found. Would recommend!

Friday late afternoon. AC went out. They prioritized us regardless and got us back and running by 8 pm. On a Friday evening no less. Impressive. read more

The technician did a good job doing our summer HVAC tune-up. We have had Williams do this work since we put in a new HVAC system several years ago and it has been well worth it when some major issues with the equipment popped up that would have been expensive to fix. Williams took care of it, no problem. read more

Corbin and Omar did a great job installing the new furnace/air conditioner! very professional and cleaned up after themselves.

Representative--very nice everything went very well. I had surgery so I'm recuperating but it a bad time. For my air conditioner to go out. I hope to get a good when they come to talk to me about the new air conditioner. I have used you for many many many many years. I'm a retired realtor. 38 years to be exact I'm retired at 90 I'm now 94. read more

Williams Comfort Air does not honor warranties on HVAC systems. I was out $32,349 replacing their suboptimal work on a faulty system. Never would recommend them to my family and friends and know they are not trustworthy. Please do yourselves a favor and chatGPT or Perplexity a reputable HVAC company. read more

Tyler was straight forward and honest in his assessment of the situation and the remed.

WCA were very prompt and communicated their ETA. Joey was fantastic. He diagnosed the issue, showed me exactly what had happened, and quickly fixed it. He then tested the furnace extensively to verify that it was working properly. read more

We just bought a new house and of course there was a snafu with our furnace not actually heating the home. We called Williams Comfort Air specifically to take advantage of their same day maintenance calls. Not even 5 hours after I called, their service tech Patrick D arrived. He was at our home for 5 hours diagnosing the issue and checking all components for proper function. He fixed the problem, stayed until our house was warm, and didn't end up leaving until nearly 10pm. Patrick was incredibly knowledgeable and friendly. We decided to sign up for the subscription with Williams Comfort Air and I feel it was a worthy investment. read more

Service was excellent and technician was very knowledgeable. Everything was explained well and no issues found. I would recommend Williams Comfort Air for all my friends. read more

They did a fantastic job at cleaning the coils. I really appreciate them keeping my air-conditioning running.

oversized my Ac and furnace . constant ignition lockout errors. Had 3 separate quotes for replacements ALL were for smaller units. They claimed it was a duct issue and poor maintenance . They were the ones who did the maintenance. Joke of a company. It was only after they realized the problem and I wasn't going to spend 20K on ducts that they started claiming poor maintenance. joke of a company . read more

Needed service on a 30 year old boiler. Parts had to be ordered and fabricated. Eric had to hunt around for hours trying to locate parts locally to no avail. Eventually had to order from outside sources and reschedue his week to expedite repair. Completely satisfied with the repair, and his customer oriented focus. Have used them in the past for a/c installation as well with similar success. read more

the tech was friendly, communicated well and professional. we were very pleased with the AC tune up.

Had technician come for a service call. The tech told me I had a cracked heat exchanger and he immediately wanted me to have a rep come to discuss a purchase of a new furnace. I had a Trane service rep check the heat exchanger and found it to be in good condition. Will not use Williams again read more

Our serviceman arrived on time, was obviously skilled and was personable. His report on the results of his examination was clear and understandable. And his recommendations were sensible. read more

our furnace was making some clicking sounds so we were able to have it looked at in the same day! Kyle the technician was super knowledgeable, personable and professional..one of the best we have experienced! He completed his examination of the furnace and shared what probably caused the sound and no repairs needed. We were very pleased and highly recommend him read more

Best in class and service anytime I need service on my furnace or plumbing needs they are the only company I have called upon always on time and the staff showing up friendly polite and very professional read more

Bobby is a very knowledgeable tech and extremely personable. I always enjoy having him at my house as I always learn something.

Had quite a roller coaster ride the past few days with my heating and cooling system! Last Wednesday, a repair tech came due to my system not working correctly. A bad capacitor and refrigerant pressure were the culprits. Repair options were discussed soon after along with the possibility of replacement. Considering my system was 10+ years old, problematic in recent years, and apparently a low end model, I opted to discuss replacement. Within an hour, another tech came to evaluate my current system. It was determined that my current AC was a lower end, contractor special model, and my current furnace was oversized and inefficient for my home. A variety of replacement options and recommendations were then given, and after choosing, a replacement was scheduled for Saturday. The major work began Saturday morning! Three techs in two box trucks and a cargo van came with a new AC unit, furnace, and specialty equipment for removing & replacing refrigerant. All the work was done in a 6-7 hour time frame. The equipment looks clean and professionally installed. Although they did use a shop vac to clean much of the dust and debris, there was still some dust and a few loose screws to clean after the work was done. Although hiring a professional company like Williams CA is generally not cheap, the quality of work is consistently great. Options are often available for customers debating on replacement or repairs. Highly recommended! read more

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If you want you heating and air looked at. Yes they are awesome. However, I had my ducts cleaned. They sent two teenagers out. It took then from 8:30 - 3:00 pm and they said they would clean up the mess and they didn't clean up anything. Plus everything they moved I had to put back. They are very unprofessional. read more

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3 service techs, 3 work days impacted and still no solution. 7 days after requesting to speak to a manager-no call. First tech was the best and stated a "senior tech" needed to be called out. Second guy stood outside for an hour and half -did nothing and his diagnoses was incorrect. He did nothing inside with the furnace. Third guy, nice, but stated "these newer units "this is just how it is." He said he was calling Carrier and would let me know what they say. That was 4 days ago. Yesterday I called to request he call me back, no call back. I even called the sales guy who appears to not care now that he got the sale. All he had was excuse after excuse. Was very rude. Furnace and air conditioner are 2 months old- what a mess. This company is terrible at operations, worse at customer service and I would not nor will I ever buy anything from them. read more

When Center Point came out to replace outside gas meter, they found a leak and shut off my gas. Williams Comfort Air was able to get an experienced plumber to my house within hours, the gas leak was identified through his diagnostics, and a plan was made for repair. He fully explained the situation, showed me the area of leak, explained what was required and scheduled to come the next day to repair. He arrived before the appt time to get started (very much appreciated this) and completed repairs fully and efficiently. He walked me through steps of contacting Center Point to re-connect gas. He cleaned his workspace meticulously. I want to give Kent Whitinger a 5 Star Rating!!! His polite, thorough, and methodical approach was reassuring, and his competent and meticulous work completed in such a timely way was very much appreciated. He inspired confidence, was an excellent communicator and I appreciated his years of experience and knowledge and felt safe having gas lines worked on by such an informed technician. I have used Williams Comfort Air to replace an entire HVAC system, a water heater, a sump pump, and outdoor access pipe to sewer/drains. I continue to be impressed with the fine work, and with the people who have provided all these services start to finish. Thank you for continuing to lead such an excellent business that seems to truly care about the quality of their work as well as their customers. read more

I purchased a Geothermal HVAC system in 2021. I have had zero problems with this system up until Nov 24. The Tech (Austin) diagnosed it to a bad main board which was replace at zero cost to me as it was a warranty call. I had several emails to let me know I had an error 12/24/ I called service and the end result was a $0 warranty covered "boost" to my water supply. Once again, the tech diagnosed and SOLVED the problem within an hour. I cannot say how impressed I am with Williams Comfort Air. read more

DO NOT, DO NOT use them for plumbing services. They cracked (more like a hole) in an elbow pipe behind my kitchen sink while using their snake to clear a clog. My kitchen line is still clogged, cracked drain pipe, a hole in drywall because they had to cut a piece to get a look at the crack and I'm out $423 for the hydro jet that failed to clear the clog also. They refuse to fix the cracked pipe because I signed the agreement saying they're not liable for any damage to the pipes when they do work. But yet, they were VERY eager to charge me $3,205 to solve my clog with more expensive work. Clowns I tell you, clowns. Now, I'm submitting a charge back for the $423 and shaming their name every chance I get. read more

My Geothermal System stopped working, they said we needed a whole new system for $17,000. I called Gary at Precision Air who said it was a $600 part! Stay away from Williams Comfort Air! They will scam you! Very unethical company! I have reported them to the Better Business Bureau. read more

Extremely disappointing experience! Highly recommend Bassett Services or Howald Heating and Cooling over Williams. Estimates are significantly higher than other shops around town, and if they mess up on an estimate, you will pay the price - regardless of the reassurance of a "flat rate" cost for repair. We were verbally quoted one price during the initial inspection, and then quoted another when we received our official estimate. After looking at the estimate further, we noticed a duplicate line item for $335. When we asked about this item, they admitted it was a mistake and it shouldn't be apart of the quote, but then also mentioned they made another mistake by leaving out an item with a cost of $595. An item that the technician reassured us multiple times was included in the repair services we had already been quoted for. After several back and forth conversations, we were assured that they would remove the $325 duplicate item and we would not be charged the additional $595. The day of our service/repair, the technician shows up and completely changes course saying that we will in fact be charged the additional item. Knowing that it was 90 degrees out and we had been without AC for a week. Long story short, their estimating and quoting process is not only significantly higher than other places around town, it's also a complete mess and nobody seems to know what is going on with the estimating. The only pro to using them was they were able to get out sooner than other companies, which I'm sure is why they know they can drive up their pricing during the dead of summer. We will not be using them again and good luck to those that do, especially when they know people are desperate to get their AC or Heater up and running. read more

I was impressed with how quickly they were able to come out. I was impressed with text notifications and the communications. However I was not impressed with trying to be sold a whole new unit. I was not impressed with the diagnosis of a valve that didn't even exist. Decided to get a second opinion and was grateful that I did. After replacing a capacitor and about 6 oz of freon was back up and running in about 20 minutes where I would have been still waiting for the Williams estimate team to come out and estimate a whole new unit. Felt like we were taken advantage of. Not wanting to do the work for a repair and just selling new equipment. Now I can see why there is only a two star rating. Do better Williams. read more

Not interested in coming to do a tune up...offer it online and in the ad they sent to the house...but appears they only want high ticket jobs to pad their pockets. read more

We had our ducts cleaned and had multiple issues with the service techs. 1) Compressor did not work due to freezing temps so they had to go to their office to get another (delayed work by 1 hr). Do their service technicians not huddle in the morning to make sure the equipment is working before they start their day? 2) Service techs did not bring some basic tools (ex, screwdrivers) and had to borrow my husband's tools. 3) Did not clean up after themselves and left huge piles of debris all throughout the house. Also did not move the furniture back. 4) Left dirty hand prints, scrapes, and knicks out of our basement walls after I had asked them to be careful because we just painted. 5) One service tech wore the booties and I didn't realize the other tech took his off. Mud was left on our carpeted stairs going into the basement. 6) Left items in our home after they left. I took pictures of the damage to the walls, carpet in our house as well as piles of debris left everywhere. Still waiting on a manager to get back with me. read more