We just bought a new house and of course there was a snafu with our furnace not actually heating the home. We called Williams Comfort Air specifically to take advantage of their same day maintenance calls. Not even 5 hours after I called, their service tech Patrick D arrived. He was at our home for 5 hours diagnosing the issue and checking all components for proper function. He fixed the problem, stayed until our house was warm, and didn't end up leaving until nearly 10pm. Patrick was incredibly knowledgeable and friendly. We decided to sign up for the subscription with Williams Comfort Air and I feel it was a worthy investment. read more

This review is for Williams Comfort Air Mr Plumber. What was to be an ordinary service maintenance call on a water heater installed last year became an extraordinary pleasant experience. Our Mr Plumber technician, JEFF was easily the best interaction in 50 years with a plumber. Jeff is not only extremely talented in his trade; he exemplifies the best in the top of customer service. Within an hour duration of the service call he had become family. JEFF IS CERTAINLY AN ASSET OF WILLLIAMS COMFORT MR PLUMBER. Two days after our experience, we saw Jeff highlighted on a commercial recognizing his out of the ordinary care for a customer in distress. I can truly attest that the guy you see hugging the elderly customer exemplifies Jeff's treatment of his customers. He is a blessing. read more

Technician was very personable and knowledgeable. He thoroughly explained what he was doing and reported what he found. Would recommend!

Friday late afternoon. AC went out. They prioritized us regardless and got us back and running by 8 pm. On a Friday evening no less. Impressive. read more

Great service, great guy. Kept their word on their promotional rate, which was very competitive.

Service was excellent and technician was very knowledgeable. Everything was explained well and no issues found. I would recommend Williams Comfort Air for all my friends. read more

They did a fantastic job at cleaning the coils. I really appreciate them keeping my air-conditioning running.

Williams Comfort Air does not honor warranties on HVAC systems. I was out $32,349 replacing their suboptimal work on a faulty system. Never would recommend them to my family and friends and know they are not trustworthy. Please do yourselves a favor and chatGPT or Perplexity a reputable HVAC company. read more

WCA were very prompt and communicated their ETA. Joey was fantastic. He diagnosed the issue, showed me exactly what had happened, and quickly fixed it. He then tested the furnace extensively to verify that it was working properly. read more

our furnace was making some clicking sounds so we were able to have it looked at in the same day! Kyle the technician was super knowledgeable, personable and professional..one of the best we have experienced! He completed his examination of the furnace and shared what probably caused the sound and no repairs needed. We were very pleased and highly recommend him read more

Needed service on a 30 year old boiler. Parts had to be ordered and fabricated. Eric had to hunt around for hours trying to locate parts locally to no avail. Eventually had to order from outside sources and reschedue his week to expedite repair. Completely satisfied with the repair, and his customer oriented focus. Have used them in the past for a/c installation as well with similar success. read more

oversized my Ac and furnace . constant ignition lockout errors. Had 3 separate quotes for replacements ALL were for smaller units. They claimed it was a duct issue and poor maintenance . They were the ones who did the maintenance. Joke of a company. It was only after they realized the problem and I wasn't going to spend 20K on ducts that they started claiming poor maintenance. joke of a company . read more

Had technician come for a service call. The tech told me I had a cracked heat exchanger and he immediately wanted me to have a rep come to discuss a purchase of a new furnace. I had a Trane service rep check the heat exchanger and found it to be in good condition. Will not use Williams again read more

Best in class and service anytime I need service on my furnace or plumbing needs they are the only company I have called upon always on time and the staff showing up friendly polite and very professional read more

Our serviceman arrived on time, was obviously skilled and was personable. His report on the results of his examination was clear and understandable. And his recommendations were sensible. read more

Bobby is a very knowledgeable tech and extremely personable. I always enjoy having him at my house as I always learn something.

3 service techs, 3 work days impacted and still no solution. 7 days after requesting to speak to a manager-no call. First tech was the best and stated a "senior tech" needed to be called out. Second guy stood outside for an hour and half -did nothing and his diagnoses was incorrect. He did nothing inside with the furnace. Third guy, nice, but stated "these newer units "this is just how it is." He said he was calling Carrier and would let me know what they say. That was 4 days ago. Yesterday I called to request he call me back, no call back. I even called the sales guy who appears to not care now that he got the sale. All he had was excuse after excuse. Was very rude. Furnace and air conditioner are 2 months old- what a mess. This company is terrible at operations, worse at customer service and I would not nor will I ever buy anything from them. read more

Had quite a roller coaster ride the past few days with my heating and cooling system! Last Wednesday, a repair tech came due to my system not working correctly. A bad capacitor and refrigerant pressure were the culprits. Repair options were discussed soon after along with the possibility of replacement. Considering my system was 10+ years old, problematic in recent years, and apparently a low end model, I opted to discuss replacement. Within an hour, another tech came to evaluate my current system. It was determined that my current AC was a lower end, contractor special model, and my current furnace was oversized and inefficient for my home. A variety of replacement options and recommendations were then given, and after choosing, a replacement was scheduled for Saturday. The major work began Saturday morning! Three techs in two box trucks and a cargo van came with a new AC unit, furnace, and specialty equipment for removing & replacing refrigerant. All the work was done in a 6-7 hour time frame. The equipment looks clean and professionally installed. Although they did use a shop vac to clean much of the dust and debris, there was still some dust and a few loose screws to clean after the work was done. Although hiring a professional company like Williams CA is generally not cheap, the quality of work is consistently great. Options are often available for customers debating on replacement or repairs. Highly recommended! read more

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If you want you heating and air looked at. Yes they are awesome. However, I had my ducts cleaned. They sent two teenagers out. It took then from 8:30 - 3:00 pm and they said they would clean up the mess and they didn't clean up anything. Plus everything they moved I had to put back. They are very unprofessional. read more

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When Center Point came out to replace outside gas meter, they found a leak and shut off my gas. Williams Comfort Air was able to get an experienced plumber to my house within hours, the gas leak was identified through his diagnostics, and a plan was made for repair. He fully explained the situation, showed me the area of leak, explained what was required and scheduled to come the next day to repair. He arrived before the appt time to get started (very much appreciated this) and completed repairs fully and efficiently. He walked me through steps of contacting Center Point to re-connect gas. He cleaned his workspace meticulously. I want to give Kent Whitinger a 5 Star Rating!!! His polite, thorough, and methodical approach was reassuring, and his competent and meticulous work completed in such a timely way was very much appreciated. He inspired confidence, was an excellent communicator and I appreciated his years of experience and knowledge and felt safe having gas lines worked on by such an informed technician. I have used Williams Comfort Air to replace an entire HVAC system, a water heater, a sump pump, and outdoor access pipe to sewer/drains. I continue to be impressed with the fine work, and with the people who have provided all these services start to finish. Thank you for continuing to lead such an excellent business that seems to truly care about the quality of their work as well as their customers. read more

I purchased a Geothermal HVAC system in 2021. I have had zero problems with this system up until Nov 24. The Tech (Austin) diagnosed it to a bad main board which was replace at zero cost to me as it was a warranty call. I had several emails to let me know I had an error 12/24/ I called service and the end result was a $0 warranty covered "boost" to my water supply. Once again, the tech diagnosed and SOLVED the problem within an hour. I cannot say how impressed I am with Williams Comfort Air. read more

DO NOT, DO NOT use them for plumbing services. They cracked (more like a hole) in an elbow pipe behind my kitchen sink while using their snake to clear a clog. My kitchen line is still clogged, cracked drain pipe, a hole in drywall because they had to cut a piece to get a look at the crack and I'm out $423 for the hydro jet that failed to clear the clog also. They refuse to fix the cracked pipe because I signed the agreement saying they're not liable for any damage to the pipes when they do work. But yet, they were VERY eager to charge me $3,205 to solve my clog with more expensive work. Clowns I tell you, clowns. Now, I'm submitting a charge back for the $423 and shaming their name every chance I get. read more

I was impressed with how quickly they were able to come out. I was impressed with text notifications and the communications. However I was not impressed with trying to be sold a whole new unit. I was not impressed with the diagnosis of a valve that didn't even exist. Decided to get a second opinion and was grateful that I did. After replacing a capacitor and about 6 oz of freon was back up and running in about 20 minutes where I would have been still waiting for the Williams estimate team to come out and estimate a whole new unit. Felt like we were taken advantage of. Not wanting to do the work for a repair and just selling new equipment. Now I can see why there is only a two star rating. Do better Williams. read more

My Geothermal System stopped working, they said we needed a whole new system for $17,000. I called Gary at Precision Air who said it was a $600 part! Stay away from Williams Comfort Air! They will scam you! Very unethical company! I have reported them to the Better Business Bureau. read more

We had our ducts cleaned and had multiple issues with the service techs. 1) Compressor did not work due to freezing temps so they had to go to their office to get another (delayed work by 1 hr). Do their service technicians not huddle in the morning to make sure the equipment is working before they start their day? 2) Service techs did not bring some basic tools (ex, screwdrivers) and had to borrow my husband's tools. 3) Did not clean up after themselves and left huge piles of debris all throughout the house. Also did not move the furniture back. 4) Left dirty hand prints, scrapes, and knicks out of our basement walls after I had asked them to be careful because we just painted. 5) One service tech wore the booties and I didn't realize the other tech took his off. Mud was left on our carpeted stairs going into the basement. 6) Left items in our home after they left. I took pictures of the damage to the walls, carpet in our house as well as piles of debris left everywhere. Still waiting on a manager to get back with me. read more

Extremely disappointing experience! Highly recommend Bassett Services or Howald Heating and Cooling over Williams. Estimates are significantly higher than other shops around town, and if they mess up on an estimate, you will pay the price - regardless of the reassurance of a "flat rate" cost for repair. We were verbally quoted one price during the initial inspection, and then quoted another when we received our official estimate. After looking at the estimate further, we noticed a duplicate line item for $335. When we asked about this item, they admitted it was a mistake and it shouldn't be apart of the quote, but then also mentioned they made another mistake by leaving out an item with a cost of $595. An item that the technician reassured us multiple times was included in the repair services we had already been quoted for. After several back and forth conversations, we were assured that they would remove the $325 duplicate item and we would not be charged the additional $595. The day of our service/repair, the technician shows up and completely changes course saying that we will in fact be charged the additional item. Knowing that it was 90 degrees out and we had been without AC for a week. Long story short, their estimating and quoting process is not only significantly higher than other places around town, it's also a complete mess and nobody seems to know what is going on with the estimating. The only pro to using them was they were able to get out sooner than other companies, which I'm sure is why they know they can drive up their pricing during the dead of summer. We will not be using them again and good luck to those that do, especially when they know people are desperate to get their AC or Heater up and running. read more

Not even sure which location came but what a con of a company! I told them I needed someone to look at my AC that keeps freezing up, and was told they would also go over my options... ie fixing it vs replacing it. First they tell me 10-2, then I receive a text this AM saying 12-2, then I get a call that the guys is on his way just after 10AM, okay I can deal with a little confusion. However, The guy didn't even look at the inside part of the unit, only the outside part, saying that the inside was leaking and low on refrigerant - with no seen leaks outside and again never even bothering to look at the inside, saying he can almost guarantee that the coil is leaking and pretty firmly telling me not to get it fixed and trying to set me up with a sales rep. He said service techs don't discuss new options, refused to take my coupon, charged me for literally walking in my backyard and then was going to leave the outside disconnected to help me?! Oh and the audacity of asking for my signature on something that said I was completely satisfied and some legal language, when I was EXTREMELY unsatisfied with paying for absolutely nothing! What a ripoff! read more

Not interested in coming to do a tune up...offer it online and in the ad they sent to the house...but appears they only want high ticket jobs to pad their pockets. read more

Last year I spent over $15,000 for a new Heating and A/C unit for my home. In addition, I also purchase a maintenance program. Since this was a new system, I wasn't sure if the system I purchased had any tax advantages as far as a tax credit for my 2023 taxes. I called the gentleman that handle my installation but received his voice mail. I explained what I needed to know in my message. One would think based on spending the kind of money I did on a new system and having a maintenance package I would have received a return call or even a message. Nope. Take the money and run. Not the way to build customer loyalty. read more

Just called to renew my ANNUAL Maintenance Agreement, where you pay conveniently, once / year and get 2 system checks for the one price. Not any more. Now you pay monthly + $53 service fee at each checkup. An extra $106/year on top of 12 months at $18/month. NO option to pay for a year at a time. Explanation was kinda odd, sounded like it was easier for Williams or customers "forget" to renew their plans. If I miss understood, hopefully they will explain. read more

The only appreciation I have for your company is diagnosing the issue with my HVAC.   I fixed my furnace today on my own. $250 for the part and 15mins of my time.  I am appalled at your company's ethics and intent to overcharge and take advantage of homeowners.  The quote to fix my Furnace was $1600. Again, $250 and 15mins of my time. The Company's slogan and tagline of being honest and have integrity is far from the truth. read more

I just had a new HVAC system installed. They were very professional. They left my home clean and were pretty quick about it. They are a bit pricey -- $11,000 with only a 5 year warranty, I can upgrade to 10 with some conditions. I was expecting a 15 year warranty for the price. (My home is just under 2,000 sq ft.) read more

Currently being ripped off again. I was contract with this company for my heating, cooling and plumbing. Being a member means nothing. It just means you pay a membership fee. Then as jobs come up, you save nothing because you've already been overcharged. read more

We had a service done on our AC by a Williams Comfort Air technician on Tuesday June 20th. He stated that he completed full diagnostic work and reported that the problem was the compressor in the outside unit. He proceeded by replacing the compressor, evacuating the refrigerant line, and replacing our refrigerant. He then attempted to run the outside unit; however, there was still an unresolved issue. Therefore, he investigated the indoor unit and discovered that there was a clog in the refrigerant coils and reported that this was the root of the problem and would be an additional $2,800 (totaling $7000+) to repair. It was at this point that the technician strongly recommended that we get a sales person out to quote a new AC system prior to continuing with this additional repair. Per his supervisor, we were informed that the full payment for the service, approximately $5,100, was needed prior to concluding his visit - despite the repair being unsuccessful and our home having no AC. We then scheduled an appointment with sales to come and quote a new system. A sales representative came to our home the next day, June 21st. When he was informed that the technician had not stopped service after his initial diagnosis of replacing the compressor and did not strongly recommend that we contact sales prior to continuing with the repair, the sales rep was taken aback. Based on representative's experience and knowledge, he informed us that the compressor should not have been replaced without hearing options from sales on a new system. If we would have had information from sales at that point, we would have been able to make a more educated financial decision and would not have proceeded with replacing the compressor. When discussing options moving forward with the sales representative, he offered a discount of $2,600 (approximately 50% of what we have already invested on the current unusable unit due to incomplete and inaccurate diagnostic work) if we chose to purchase a new AC system with Williams Comfort Air. The sales representative was unable to discuss any form of reimbursement or refund for the unsuccessful repair and provided a number to call for more information. When we called this number, and explained the situation, we were told that they would send an email and we would hear back in 24 to 48 hours. Throughout this process, we put our trust in the expertise of Williams Comfort Air employees and at this point we have invested $5,100 for an unsuccessful repair and still do not have an agreeable solution. read more

Woke up with no heat on a Saturday in early January. Called Williams Comfort Air because I have a maintenance plan (I regret doing this). Tech came out same day to look at the issue and was told parts wouldn't be available until the following Monday - fine, we bundled up and used space heaters for a while. Repair was completed that following Monday and I was charged $1,506. I asked the tech to leave the broken parts for me. I looked them up and the parts cost $200 max and are easy to find. Considering the tech was at my house less than 1 hour on Monday + the less than 1 hour on Saturday to diagnose the problem, I cannot see how they arrived at $1,506. The tech must be getting paid $500-$600 per hour! I understand the overhead of running a business, marketing, etc. but this is 7x-8x the cost! Quick YouTube video showed me the repair is quite simple - a matter of unscrewing/unplugging broken parts and plugging/screwing in new parts. I challenged the tech and the field manager on the cost and was able to wiggle $250 back. Unfortunately I am still fighting to get the $78 service call charge back, as the maintenance plans waives this fee with repair. One customer service rep said because they didn't complete the repair same day (not my fault), I would still be charged. Another said they would look into it and call back - never did. I called again and same thing happened - no call back. I'm learning that this company is way overpriced and does not follow up. I mean its a small amount of money I'm asking back now, compared to the amount of money I paid them to put a new HVAC at my other house. You'd think they'd want to keep customers and keep them happy? read more

I shouldn't give them one star- without question the worst HVAC company I've ever worked with. All the way from the sales person to the upper management- horrible. Never did what they said when they said it would be done. Didn't pull any permits- got the entire project shut down by the city. They finished three months behind schedule for a project that was supposed to take 90 days- The project was for a company I worked for- I haven't worked at this company for over 8 months. They have apparently had trouble getting the final $1,200.00 of a $40,000.00 contract - so they are now coming after me personally - turned my name into a collection agency and it's now on my credit- I have tried to help them in every way possible- I requested they take my name off of the debt as I was only an employee following instructions and the contract is with his company and my prior employer The controller responded in an email telling me that he would only remove my name once I got my old company to pay the debt. Their company mantra states, and I quote "We are a winning team that is solution focused with highly ethical people who are personally connected in service to others." I haven't seen anything as bad from top to bottom in my 20 years in the construction industry. read more

Discovered water leak in crawl space. Plumber came out within 2 days of calling (week after Christmas). He took pictures of pin hole leak in pipe and associated growth before making the repair. Very professional and polite. read more

They provide excellent customer service; ALWAYS on time or early; the Service Rep explains every detail of What they're going to do and then goes over it again when they finished the job! We switched to them 5 years ago, and we are so GLAD We did! I refer them to EVERYONE; my Family, Friends and Clients!! The Bell's read more

I was unhappy several levels. I called twice to talk to a supervisor and never received a return call. 1. In April I called because the heat pump was making noise . The serviceman changed the motor and it was fine. He noted on a form on the unit that the relay was closed and the unit was running continuously which cause the unit to freeze up. A serviceman from Williams was working on a unit of My neighbor pointed this out to me and help me shut off the unit, I called Williams and they replaced the relay but said the unit was leaking Freon and said it would be 3,000 to replace the tubing. This was done without even running a pressure test. 2. We had a plumber replace two Faucets which we purchased. Without asking took the old faucets which could have been used without asking. i had to call to have them returned. Furthermore I was suppose to get a credit for the estimate. read more

They did drain lines, only to find out many years later that they don't drain level to street, thus getting sewer smell backup into home! Then they didn't honor to look at this recently, and I cancelled service contract early Nov, and now they are billing me for said contract. Need to get your records straight! I paid you a lot of money and I get shoddy work! I think you should come back and make it right! I will be filing yet another complaint with AG! read more