I'll start with this. You might be reading this page and be concerned about a 3.8 Yelp average…read morerating for a person you are entrusting your treasured jewels to. I was initially concerned too, until I did my research. Turns out, people HATE urologists! When I brought this up, Dr Lee agreed, stating that most people are in suffering when attending the urologist and low scores would be expected. Most in this county are 2 and below, so by comparison 3.8 is actually a premium rating when graded on a curve. Some of the scores should technically be tossed - reviews from people who never actually were patients don't count! Now I'll get into the actual experience with West Coast Urology. First off, their reception staff is NEXT LEVEL. I've been to a urologist office where they practically ignored me and treated me like a human trash can. NOT HERE! Izabella provided a reception experience to die for. She didn't shame me for being three minutes late. She smiled. She handed me paperwork. She did all the things you dream of in a reception area. I get taken back and Dr Lee comes in hot. No waiting around. He gets right to it and confirms I'm ready to have my vas deferens cut and burned. He tells me the risks. He tells me the rewards. He does it all with a smile and laughter. By the time I left, I thought we were friends (he confirmed we weren't). There's not much else to say. Comparatively, this place is the Four Seasons of urologists. Book yourself an appointment now, you won't regret it!

Nannet was extremely patient and kind when I contacted her numerous times for help in trying to…read morelocate a fax from Quest Diagnostics. I'd give her a 10/10. I think if the lab order from the doctor's office had been coded correctly before the lab work was done, her help would not have been needed.

Without any question, this great doctor saved my life. Stage 4 Metastatic Cancer, end of 2019, I'm…read morealive and thriving 6 years now. so grateful God sent me to this man with hands of light and a heart of caring. Michael A

My father-in-law LOVES Dr. Emery. Yea!…read more Dr. Emery is knowledgeable, follows through, and has great bedside manner. Dr. Emery is a patient advocate. He and his staff are pleasant and patient. My father-in-law sees him quite a lot. If you need a urologist, Dr. Emery is excellent.

Very thorough, caring Dr. Highly recommend Dr. Wong. He takes a deep interest and come up with…read moremultiple courses of action.

Great service from Dr Wong and his staff members Mesly, Izabella and Kayla. There wasn't a long…read morewait and it's a comfortable office

Horrific attitude!!! Doesn't want to take the time to explain any procedures to family members…read more Based on other reviews seems he has a track record of a terrible rude attitude. Someone like this shouldn't be trusted with your life.

I had to have emergency gallbladder surgery on a Sunday night. Dr. Tuai was the surgeon on call…read moreand I feel like I really lucked out. He was very friendly, looked me in the eye when he spoke with me, explained everything about the surgery prior to the surgery and answered all of my questions. He has lots of experience. I HIGHLY recommend Dr. Tuai

Dr. Westra is truly amazing! He is the best Nuerosurgen in Ventura County! Highly recommended!read more

Dr. Westra seems to be very knowledgeable and professional. Very thorough explaining diagnosis and…read moresurgery procedure. I'm very satisfied with the result of my surgery. I just wish he would continue seeing patients after post op appointment at least a couple of times after surgery would be good just to make sure the incision site is healing good. I'm still waiting for physical therapy, I wasn't given a prescription as of yet, had my surgery about 5 weeks ago, maybe it's too soon for physical therapy? I don't know. My experience with his staff is ok except for this one lady "Jacque", she's not the friendliest, she's been rude and unprofessional, not a pleasant experience with this lady from the beginning unfortunately.

I have worked only with Dr. Bloom's associate, Dr. Nguyen. He had a very difficult case to take on…read morewith 7 brain and cervical surgeries and damage very deep and aggressive in the neck and head. I am extremely grateful to him as he has stepped up to the plate to correct, as best possible per the CDC, the lack of care I had previously and that left me for dead. Dr. Nguyen has been present at my appointments and re-opened the door to some quality of life. Unfortunately, the damage done via my previous pain doc, by ignoring the results of required MRI's and my pleas for help, Dr. Nguyen was dealt a heavy hand. Because earlier detection was ignored, there is only so much he can do. But he is doing it nonetheless. Pain patients will be assisted greatly by Dr. Nguyen as well as an upcoming hand book entitled "Pain Dismissed" to be published 2024 iwhich will assist them in how best to navigate potentially treacherous territory amidst the regulations assigned by the CDC, wherein ALL pain is treated the same regardless of their injuries and resultant pain. I hope this review provides for hope for others. There are still a few good doctors out there but be sure that an MD is going to be present at your appointments before you sign on as, otherwise, you can easily land in a life and death situation without proper help aboard.

My experience has ONLY to do with the office staff here. Also know the doctors do not respond to…read morethese ratings. The OFFICE girls do and are even rude with their responses. My life the last many years with chronic pain hasn't been easy. Nobody would understand that who has not experienced chronic pain themselves. I had to have 4 surgeries in the 3 years. 2 of them were in the last 5 months for a precancerous condition. I had to reschedule my SI Joint injection a few times, because you have to space your anesthesia apart and I had to have these 2 surgeries immediately. When I called 1 week before my scheduled SI joint injection to see if I could postpone it a few days due to my back being out and I physically could not move, Stephanie was unbelievably rude to me. I was on speaker. I had a friend sitting next to me who had been helping me. Stephanie rudely responded "you've rescheduled like 6 times already." I told her I've had to have many surgeries and I've only rescheduled for those reasons. She then rudely responded "I have to put you on hold." It went dead silent and we thought we were on hold, so my friend looked at me and said "what a b***h." Immediately Stephanie said "I heard that! You just called me the "B" word and I'm telling my boss and I'm hanging up on you!" First of all, I never said it, second of all, neither of us would ever say that for anyone to hear! We are kind, respectful people. We were supposed to have been put on hold. Not a "fake" hold. My friend was just speaking her thoughts to me. Especially because she knows all the hell I have been going through. That's how rude Stephanie was being. Before she hung up on me I was trying to say "wait! Let me explain." I called back and tried to speak with her and explain my friend said that to me not ever meaning for Stephanie to hear it. I spoke with Paula, the manager. I was pouring my heart out crying, apologizing, and sending my apologies to her from my friend as well, who said it not ever meaning for her to hear that. I explained how desperate I was to get my SI joint infection from Dr Phillip Nguyen. My last one gave me 2 months of living without pain. She said she'd call me back that day and she didn't. I called again the next day. Paula told me they would not accept me as a patient anymore. I truly do not think Dr Nguyen knew about "their" decision. No matter what response is given on here, it will be the office girls and most likely false information. Everything I state is the truth, the whole truth, and nothing but the truth. I decided to call the surgical center and they were so nice. I even told them about the situation I had with the office girls. They said I was still on the surgical schedule and to come. So that morning I called the surgical center to confirm. They said I was on the schedule. My mom was on her way to pick me up and Paula that manager called me and said "you are not to go to your surgery! You are off the schedule! We are calling the surgery center to make sure of it." And that's what they did. I truly don't think Dr Phillip Nguyen decided himself not to take me as a patient. The office girls did everything in their power to keep me from getting my injection. If they only knew the pain I endure every day of my life. Stopping someone from getting pain relief because of lack of forgiveness is sad. It's obvious this office is run with a true lack of empathy. The reviews speak for themselves. The negative reviews are mostly about the front desk staff. Their responses to patient's reviews are vile. Remember, it's them responding, not the doctors. If you are able to get past the rudeness of the office staff, I would truly recommend Dr Phillip Nguyen for pain management. Meanwhile I have to start over with referrals and waiting months for appointments because of the lack of forgiveness and empathy here. For something that I personally didn't say or my friend meant for her to hear. I hope those girls never have to experience chronic pain like I have. I will find a way to get a hold of Dr Nguyen and tell him my story.

My husband has been seeing Dr. Wagner and we absolutely love her care! She definitely takes the…read moretime to explain everything to you and answers any questions or doubts you may have, She was quick to get my husband the care he needed and his surgery, he's almost 3 weeks post op and is doing amazing! Alisha (I believe is her name) is AMAZING and very efficient at handling documents that you need, we felt very needy when we needed documents filled out for my husband and I job since we were taking a leave for the surgery, she has done everything promptly. my only complaint is the main girl at the check in window who I believe also answers the phone, she is not nice at all, never greets you well either walking in or on the phone, always makes you feel like an inconvenience and once even hung up on my husband and her tone changed immediately once he called back and called her out for hanging up on him. Other then that the care at this location has been great for us! 10/10 on the care you receive

I had to undergo a disc replacement. At 38. It was terrifying and life changing. After Kaiser tried…read moreeverything they could to prevent me from living pain-free for 9 months, I was able to see Dr. Wagner and my surgery was scheduled. Because I had been in pain for so long, they scheduled me for surgery and within 3 weeks I was pain-free. The office is super busy and the ladies at the front work very hard. They're good at what they do and I'm grateful for them just as I am for Dr. Wagner and Dr. Westra, who were both in the OR during my surgery. The pain was so unbearable I began to believe that death would have been better than living the way I was. Life is beautiful when you're not struggling to live with the agony of constant pain. Thank you Ventura Neurosurgery for saving my life. I mean that from the bottom of my heart. Life is beautiful again.

Dr. Fienberg came highly recommended by my regular doctor for hydrocele surgery. When I had my…read morefirst consultation with Dr. Fienberg he answered all my questions clearly and honestly. As with most doctors he has a busy schedule so I recommend writing down all your questions before hand to be expedient, but also so you don't forget to ask ALL your questions. When the day of the surgery arrived he checked in with me to answer any more questions I may have. The surgery itself went very well and he called me that evening to make sure I was doing OK, which I totally was. 3-months later all is well and I healed up quickly. His office staff (especially Alison) were also very good with all my questions. Thank you for a job well done!

Dr Feinberg was great, he did an excellent job on my son and even called after to see how he was…read moredoing. I recommend this urologist.