Bad surgery experience with Dr. Tuai, and he is arrogant. Almost 1.5 years later, I am still in chronic pain after routine, robotic hernia surgery. I had no pain PRIOR to the operation. Dr. Tuai recorded inaccurate notes about my condition and pain (I had to correct them), did little to help me, has been dishonest, makes false, baseless assertions with arrogance, and has awful bed side manner. The latter would be okay if he had performed a good quality surgery. I have a list of grievances that is pages long which I submitted to lawyers trying to get justice, but I'm told that chronic pain after surgery and medical ignorance are not actionable.The office staff is equally poor, and I almost cancelled my operation due to their negligence. In hindsight, I should have. They don't understand crucial HIPAA protocol, neither does Dr. Tuai (they will tell you they can't email due to HIPAA, but that is false and a cover for not creating a paper trail of their incompetence, as long as patient initiates and consents to email), don't return phone calls reliably, and are not very nice. Yvette is an exception; she is the only one who is kind, reliable, and helpful. Lupe, office manager, is the worst, and dishonest. If you value your well-being, I'd go somewhere else. read more