I had an urgent matter with my eyes and called the office. Debbie quickly got me an appointment for…read morethe next morning. I was seen by Dr Galli Rasmussen. She was very thorough and took her time to explain the issue and write me a letter of recommendation to Kaiser. I felt like I was the only one there and was taken very good care of and had follow up that was handled by the staff quickly. So quick, I got an appointment with Kaiser that afternoon and eye surgery 5 days later. Will definitely visit Dr Galli again - and by the way, they accept VSP

I am always delighted each year when I get my eye exam. This office knows their clients by name &…read moretakes care of your needs. They go ABOVE & beyond for customer service.

I recently changed my Optometrist from Donaldson's Eye Care to Dr. Fleming. My visits have been…read moregreat. I had both cataracts removed over the last two weeks and Dr. Fleming has been seeing me for all my follow up visits. I have never had such extensive exams. Dr. Fleming is so thorough and so patient. He always takes the time to explain what he's doing and why. His office staff and techs are very professional and nice. I would recommend Dr. Fleming to anyone who needs any eye care.

Doctor Shumway was amazing! Knowledgeable, thorough, expedient, and fun. I wish I had found him…read moreyears ago. Once his portion of the visit started he had me in and out faster than the front desk had checked me in!... without compromising the quality. I appreciated the fact that he didn't waste my time or his without neglecting bedside manner. I feel like he could be best described as the Mrs Doubtfire of eye doctors. I saw him at Donaldson Eye Care.

Just went in to get a copy of my rx, stood in the lobby for an insurmountable amount of time it…read moreseemed. While the receptionist carried on a phone conversation re: her vacation planning. Bad customer service. Could have put personal call on hold.

Dr Haymond is excellent. He is very professional and punctual.read more

From the owner: Since 1991, Robert S Haymond, MD has been serving the community in Calaveras County. He is a…read morehighly-experienced, board-certified ophthalmologist providing excellent eye care treatment for families. Our staff faithfully treats every customer with care and respect. Your sight is vital throughout your day. Whether you're watching your son play his favorite sport or you're reading a captivating novel, your eyes do a lot. We don't want you to miss out on anything because of fading vision. Let us help you. Give Robert S Haymond, MD a call

I've been going to Dr. Fleming for over a decade now. He's been wonderful treating my weird…read moreeyesight - one nearsighted, one farsighted - and while I am happy that he is gradually phasing himself into retirement, I'm sad to lose him as my eye care provider. While I loved teaching, I was glad to retire, so I understand. The office staff is always pleasant and professional, greeting clients as soon as they pass through the door. Office policy is "no fragrances." I get that, and always remember to leave the Chanel on the shelf. Regarding the purchase of new glasses, I avoid that, no longer having the luxury of insurance. Instead, I recycle one or two pairs of several frames I've held onto because I like them. Only once have I been told that's not possible, because "they" don't like beat-up frames. They're not; what am I, 12 years old? Even though Dr. Fleming has sold his practice, I will continue as long as he's taking a few appointments. I feel my exam is thorough, and the results always discussed with me. The practice keeps up with new technology, and I like that. He reassured me when I expressed worry about renewing my driver's license; the eye exam always brings anxiety. Should I fail the exam, Dr. Fleming told me there were options. Finally, while I was undergoing treatment for a serious illness, the office was very understanding when I schlepped in, not wanting to miss an appointment. I'm really very grateful for all that's been done for me.

They don't stand by their promises to either make my glasses right or give me a refund. Was a…read morepatient for many, many years, but not the same since MACT took over.

The eye care service was great however, a year later we received a bill from a collection agency…read morestating that an $85 bill was unpaid with interest. When my wife called Donaldson to clarify the issue, the receptionist said that they sent a couple of bills that were never either sent nor received and that it was sent to collections. Not a phone call, email or any type of steps to make contact with us prior to sending it to collections. Ww have had the same phone # and email for 15-20 years. Completely unacceptable professional behavior particularly for a small $85 bill, which we would have been happy to pay if known. Would NOT recommend this company and will be speaking to our insurance company regarding the shady behavior by this company.

i waited 3 months for an appointment thinking this would be a good Dr because of the long wait…read more unfortunately that was not the case. even though i had an early morning appointment the Dr was running 1 hour behind schedule, Dr Arfon gave me no time to ask questions or to give me anytime at all. he looked in my eyes commented on my age and asked if i was still working full time. but was not interested in speaking to me about my vision problems. i will never go back there!!!

He might be well-qualified at his job, but he as an abrupt, rude manner. Does not like to answer…read morequestions.

I had ocular lens implants done on both eyes, vision in both eyes became worse, he redid my right…read moreeye, it's even worse now, my left eye I lost the upper half of my vision, he told me to come back in a year! No thanks!!

Dr. Ardron gets 10 stars in my book. Excellent doctor, listens to his patients, accommodates…read morewhenever possible, great sense of humor, brilliant surgeon. However, the missing star... the staff member that did the actual scheduling for me on two separate occasions left a bit to be desired. All three times I was there, she was far more interested in her phone than doing her job. She kept it near her lap in front of her and could not pull her attention away from it long enough to be useful to anyone. When she did finally pull her face away from her phone, she gave me a handwritten appointment card with the time and date on it, but apparently never actually entered it into their system. I also know that I was not the only person this happened to, because someone else told me it happened to them and I had also witnessed another incident with someone I do not know while I was in the waiting room on one visit. On that same day, after I saw the Dr., I tried to set an another appointment with that same scheduler before I left. She kept me standing there for several minutes, (eyes on her lap, where I knew her phone was) when she decided to ask me 'if I would mind if she called me when she got back to Sonora, because she would then be able to make the appointment more easily from there'. That phone call never came. I believe the issues were being caused by some new software they were trying to adjust to and I understand how completely irritating that can be in a busy office setting. You've told your customer they have an appointment and then they arrive at the correct time and date only to find that it's not in your scheduling system at all. Then that same day you ask them to trust you again until they can better serve you, but you never do, there's a pattern developing. If it all comes back to the same employee, that needs to be addressed. Bottom Line: I don't know if they have retrained or replaced the scheduling person. But something was needed. If you can navigate the scheduling issues, you're in for a treat with a great doctor and a very kind and personable staff. I was never angry about it, but it was an inconvenience and it came off as a bit unprofessional. What I am saying is that you shouldn't let the possibility of experiencing something like that deter you from a truly gifted Dr. Ardon and his very amicable and enjoyable nature. He'll give you the gift of clear vision, and it's amazing.

After eye surgery that he insisted that I needed, he was so dismissive afterwards when I said my…read morevision was much worse, telling me to give it a year, now my vision is horrible.