I have always liked the office staff--they are great. But when is it appropriate to speak up when…read moreyou feel dismissed? After being told I have cataracts, diabetic retinopathy, and upper eyelid drooping, I expected to be referred to an ophthalmologist. Instead, I was told it was "not bad enough yet." I wondered, how bad does it have to be? The doctor said, "Don't worry, haha, I won't let you go blind." That did not feel appropriate or reassuring to hear as a patient. I expected my concerns to matter and hoped for some compassion, such as an offer to refer me for a second opinion. Instead, I had to call my endocrinologist to get the referral myself. I have been struggling with my vision for a while. I cannot see up close without glasses, my vision is cloudy and fuzzy, and I am unable to drive at night. When I saw the ophthalmologist, he said these issues had been developing for some time. I told him I had only been diagnosed in 2022, and he said the condition appeared to have been present for about 10 years and was serious. I called the doctor's office, left a message with this information, and when they called back, they said the new doctor could be my family doctor going forward. It felt as though, because I raised my concerns, they no longer wanted to see my family. That was not what I was looking for. I was simply hoping for a little compassion from the doctor.

I had an urgent matter with my eyes and called the office. Debbie quickly got me an appointment for…read morethe next morning. I was seen by Dr Galli Rasmussen. She was very thorough and took her time to explain the issue and write me a letter of recommendation to Kaiser. I felt like I was the only one there and was taken very good care of and had follow up that was handled by the staff quickly. So quick, I got an appointment with Kaiser that afternoon and eye surgery 5 days later. Will definitely visit Dr Galli again - and by the way, they accept VSP

I recently changed my Optometrist from Donaldson's Eye Care to Dr. Fleming. My visits have been…read moregreat. I had both cataracts removed over the last two weeks and Dr. Fleming has been seeing me for all my follow up visits. I have never had such extensive exams. Dr. Fleming is so thorough and so patient. He always takes the time to explain what he's doing and why. His office staff and techs are very professional and nice. I would recommend Dr. Fleming to anyone who needs any eye care.

Doctor Shumway was amazing! Knowledgeable, thorough, expedient, and fun. I wish I had found him…read moreyears ago. Once his portion of the visit started he had me in and out faster than the front desk had checked me in!... without compromising the quality. I appreciated the fact that he didn't waste my time or his without neglecting bedside manner. I feel like he could be best described as the Mrs Doubtfire of eye doctors. I saw him at Donaldson Eye Care.

Just went in to get a copy of my rx, stood in the lobby for an insurmountable amount of time it…read moreseemed. While the receptionist carried on a phone conversation re: her vacation planning. Bad customer service. Could have put personal call on hold.

Dr Haymond is excellent. He is very professional and punctual.read more

HAYMOND, and this is twice we have tried to be seen and this is twice they have blew us off and we…read morehave private insurance. I recently took ky daughter to the local ER where the only recommendation was to contact Dr Robert Haymond. We tried his conventional number and only received his afterhours voicemail even though it was clearly within his normal business hours. So we.tried his emergency number and received his answring service. I left a message with them.twice, and both times were told.they pass on the information. We still have heard nothing from his office regarding the issue. No care what so ever. If you have an eye emergency, do not use this doctor. And the hospital in San andreas should not be using this doctor to send patients too. This doctor just doesn't care.

I've been going to Dr. Fleming for over a decade now. He's been wonderful treating my weird…read moreeyesight - one nearsighted, one farsighted - and while I am happy that he is gradually phasing himself into retirement, I'm sad to lose him as my eye care provider. While I loved teaching, I was glad to retire, so I understand. The office staff is always pleasant and professional, greeting clients as soon as they pass through the door. Office policy is "no fragrances." I get that, and always remember to leave the Chanel on the shelf. Regarding the purchase of new glasses, I avoid that, no longer having the luxury of insurance. Instead, I recycle one or two pairs of several frames I've held onto because I like them. Only once have I been told that's not possible, because "they" don't like beat-up frames. They're not; what am I, 12 years old? Even though Dr. Fleming has sold his practice, I will continue as long as he's taking a few appointments. I feel my exam is thorough, and the results always discussed with me. The practice keeps up with new technology, and I like that. He reassured me when I expressed worry about renewing my driver's license; the eye exam always brings anxiety. Should I fail the exam, Dr. Fleming told me there were options. Finally, while I was undergoing treatment for a serious illness, the office was very understanding when I schlepped in, not wanting to miss an appointment. I'm really very grateful for all that's been done for me.

They don't stand by their promises to either make my glasses right or give me a refund. Was a…read morepatient for many, many years, but not the same since MACT took over.

The eye care service was great however, a year later we received a bill from a collection agency…read morestating that an $85 bill was unpaid with interest. When my wife called Donaldson to clarify the issue, the receptionist said that they sent a couple of bills that were never either sent nor received and that it was sent to collections. Not a phone call, email or any type of steps to make contact with us prior to sending it to collections. Ww have had the same phone # and email for 15-20 years. Completely unacceptable professional behavior particularly for a small $85 bill, which we would have been happy to pay if known. Would NOT recommend this company and will be speaking to our insurance company regarding the shady behavior by this company.

i waited 3 months for an appointment thinking this would be a good Dr because of the long wait…read more unfortunately that was not the case. even though i had an early morning appointment the Dr was running 1 hour behind schedule, Dr Arfon gave me no time to ask questions or to give me anytime at all. he looked in my eyes commented on my age and asked if i was still working full time. but was not interested in speaking to me about my vision problems. i will never go back there!!!

This place is a joke. I took my daughter to the ER today because she has some type of growth…read moredeveloping between her eyelids. The only instruction I received was to contact Sierra Eye Center. I called immediately during their posted business hours, but reached an answering machine. The recording provided another number for true emergencies, so I called it and spoke with their answering service. I explained the situation, provided my phone number, and requested an urgent callback. Eight hours passed, and nobody called. I called again around 6:30 p.m. and spoke with a different representative. She seemed helpful, but the result was exactly the same--still no callback and no assistance. Unfortunately, this is not the first time they have handled an eye emergency this way. They did the same thing when I personally needed urgent eye care. Based on our experiences, there appears to be no urgency, accountability, or genuine concern for patients who need help. When someone is experiencing a potentially serious eye problem, being ignored for hours is completely unacceptable.

From the owner: When it comes to your vision, you deserve nothing but perfection. Conveniently located in Angels…read moreCamp, CA, Sierra Eye Center has proudly served Calaveras and Amador Counties for over 26 years. There, Dr. Robert S. Haymond and his experienced staff offer comprehensive medical and surgical eye care to help you look and feel your best. From your youngest child to your oldest relative, these ophthalmologists are there for your entire family. They offer a wide variety of services including pediatric vision as well as glaucoma treatment, Lasik®, and other cosmetic surgeries. They also have an optical laboratory on-site, giving you world-class prescription lenses and fashionable, affordable glasses all under one roof. With just one visit to their office, you'll understand why so many Angels Camp locals rely on Sierra Eye Center. For more on Dr. Haymond and his areas of expertise, visit the practice online. To schedule an appointment, call (206) 736-6760 today.

He might be well-qualified at his job, but he as an abrupt, rude manner. Does not like to answer…read morequestions.

I had ocular lens implants done on both eyes, vision in both eyes became worse, he redid my right…read moreeye, it's even worse now, my left eye I lost the upper half of my vision, he told me to come back in a year! No thanks!!

After eye surgery that he insisted that I needed, he was so dismissive afterwards when I said my…read morevision was much worse, telling me to give it a year, now my vision is horrible.

I am on time for appts. I always end up waiting a minimum of 45 minutes for the exam to even…read morestart. I mentioned this is bothersome to the scheduler. She responded, 'Would you like to come earlier?" How does that help? I guess if you're #1 or #2, they start on time. What happened to 'I'm sorry for the inconvenience. . .etc.' Last appt, was for 10:00. I was taken into the exam room at 11:30 am. When done, I needed to order glasses for night driving. This started at around 12:45. Didn't take long. I was asked to pay in full before I left. I shared I pay with cash and did not have enough on me. One staff member had the gall to say 'You mean you don't have a credit card?' Pretty rude. They advised they were 'closed' (1pm). 'Gave' me 10 minutes to go to my bank, get cash, return and make full payment. No receipt since they were 'closed'. Strike One Now - a month has passed and I don't have the glasses. Last week when I called for a status, I was advised the office had trouble getting the frames, but I should have the glasses this week. This week I'm advised the glasses are still 'in progress'. They can provide me no estimated date they will be ready for pick-up. Strike Two Next appt, should I keep it, I'll (1) simply arrive 45 minutes late so my wait is shortened or (2) leave after waiting 15 minutes or (3) do a combination of the 2. If they give me grief, it will be Strike Three Frustrating but respecting appt. times is a consistent problem with this office. Maybe if enough people say/do something, the practice will improve its customer service.