After eye surgery that he insisted that I needed, he was so dismissive afterwards when I said my…read morevision was much worse, telling me to give it a year, now my vision is horrible.

I am on time for appts. I always end up waiting a minimum of 45 minutes for the exam to even…read morestart. I mentioned this is bothersome to the scheduler. She responded, 'Would you like to come earlier?" How does that help? I guess if you're #1 or #2, they start on time. What happened to 'I'm sorry for the inconvenience. . .etc.' Last appt, was for 10:00. I was taken into the exam room at 11:30 am. When done, I needed to order glasses for night driving. This started at around 12:45. Didn't take long. I was asked to pay in full before I left. I shared I pay with cash and did not have enough on me. One staff member had the gall to say 'You mean you don't have a credit card?' Pretty rude. They advised they were 'closed' (1pm). 'Gave' me 10 minutes to go to my bank, get cash, return and make full payment. No receipt since they were 'closed'. Strike One Now - a month has passed and I don't have the glasses. Last week when I called for a status, I was advised the office had trouble getting the frames, but I should have the glasses this week. This week I'm advised the glasses are still 'in progress'. They can provide me no estimated date they will be ready for pick-up. Strike Two Next appt, should I keep it, I'll (1) simply arrive 45 minutes late so my wait is shortened or (2) leave after waiting 15 minutes or (3) do a combination of the 2. If they give me grief, it will be Strike Three Frustrating but respecting appt. times is a consistent problem with this office. Maybe if enough people say/do something, the practice will improve its customer service.

My husband felt his sight wasn't what it used to be in the last few years. We are new to the area…read moreand friends recommended Donaldson Eye Care. The office staff was very efficient, making an appointment and getting Mr. S in to be seen right away in Angels Camp. Surprise, surprise he has cataracts! Dr. Perry Haugen did two separate surgeries in the Sonora surgical center. Most impressive is the compassionate surgical staff. I witnessed a young gal who had great anxiety while waiting for surgery. The staff did an excellent job of calming her. Their professionalism is obvious. Fast forward a month...Mr. S can see 20/20 again!

The eye care service was great however, a year later we received a bill from a collection agency…read morestating that an $85 bill was unpaid with interest. When my wife called Donaldson to clarify the issue, the receptionist said that they sent a couple of bills that were never either sent nor received and that it was sent to collections. Not a phone call, email or any type of steps to make contact with us prior to sending it to collections. Ww have had the same phone # and email for 15-20 years. Completely unacceptable professional behavior particularly for a small $85 bill, which we would have been happy to pay if known. Would NOT recommend this company and will be speaking to our insurance company regarding the shady behavior by this company.

Amazing Care for MAITHISON Health Care. Professional, caring, an attention given for family care.read more

I am only writing a review for M.A.C.T. pharmacy in Sonora CA. This is the best pharmacy I have…read moreever had. They deliver my medications promptly and are very adaptable with new prescriptions being filled. I am writing regarding the staff. They are caring and kind! I appreciate them so much. The staff and the pharmacist. I would recommend this pharmacy.

I have always liked the office staff--they are great. But when is it appropriate to speak up when…read moreyou feel dismissed? After being told I have cataracts, diabetic retinopathy, and upper eyelid drooping, I expected to be referred to an ophthalmologist. Instead, I was told it was "not bad enough yet." I wondered, how bad does it have to be? The doctor said, "Don't worry, haha, I won't let you go blind." That did not feel appropriate or reassuring to hear as a patient. I expected my concerns to matter and hoped for some compassion, such as an offer to refer me for a second opinion. Instead, I had to call my endocrinologist to get the referral myself. I have been struggling with my vision for a while. I cannot see up close without glasses, my vision is cloudy and fuzzy, and I am unable to drive at night. When I saw the ophthalmologist, he said these issues had been developing for some time. I told him I had only been diagnosed in 2022, and he said the condition appeared to have been present for about 10 years and was serious. I called the doctor's office, left a message with this information, and when they called back, they said the new doctor could be my family doctor going forward. It felt as though, because I raised my concerns, they no longer wanted to see my family. That was not what I was looking for. I was simply hoping for a little compassion from the doctor.

I had an urgent matter with my eyes and called the office. Debbie quickly got me an appointment for…read morethe next morning. I was seen by Dr Galli Rasmussen. She was very thorough and took her time to explain the issue and write me a letter of recommendation to Kaiser. I felt like I was the only one there and was taken very good care of and had follow up that was handled by the staff quickly. So quick, I got an appointment with Kaiser that afternoon and eye surgery 5 days later. Will definitely visit Dr Galli again - and by the way, they accept VSP

Loretta D is lying Dr. Adam's is a great optometrist! Loretta is a bitter old woman! Would…read moredefinitely recommend Dr. Adam's.

Saw this guy a number of years ago. Prescription did not work at all. Went back and he tried to…read moreblame it on me. Was very rude. Would never go back and have nothing good to say about this guy. He was horrible!!! Give 1 star only because it's required to post. Should be zero!!

I've been going to Dr. Fleming for over a decade now. He's been wonderful treating my weird…read moreeyesight - one nearsighted, one farsighted - and while I am happy that he is gradually phasing himself into retirement, I'm sad to lose him as my eye care provider. While I loved teaching, I was glad to retire, so I understand. The office staff is always pleasant and professional, greeting clients as soon as they pass through the door. Office policy is "no fragrances." I get that, and always remember to leave the Chanel on the shelf. Regarding the purchase of new glasses, I avoid that, no longer having the luxury of insurance. Instead, I recycle one or two pairs of several frames I've held onto because I like them. Only once have I been told that's not possible, because "they" don't like beat-up frames. They're not; what am I, 12 years old? Even though Dr. Fleming has sold his practice, I will continue as long as he's taking a few appointments. I feel my exam is thorough, and the results always discussed with me. The practice keeps up with new technology, and I like that. He reassured me when I expressed worry about renewing my driver's license; the eye exam always brings anxiety. Should I fail the exam, Dr. Fleming told me there were options. Finally, while I was undergoing treatment for a serious illness, the office was very understanding when I schlepped in, not wanting to miss an appointment. I'm really very grateful for all that's been done for me.

They don't stand by their promises to either make my glasses right or give me a refund. Was a…read morepatient for many, many years, but not the same since MACT took over.

Really nice group of people and very helpful I recommend this office and glad they are localread more

What a great office! I was so pleased with the service I received from Sierra Eyecare Associates…read more From my initial call to schedule my first appointment to my new patient exam...everything was great. The girl that took my call was super sweet and worked with my schedule to get me in within a couple of weeks. My interaction with the front desk staff was equally as pleasant..they had me fill out my paperwork and I was taken back a short time after. The tech that did my first few tests was really nice. She took care of the first few things and took me to the room to wait for the doctor. I saw Dr.VanBuskirk...he was awesome! He was professional, answered all my questions, took his time, didn't seemed rushed at all. I really liked that, a lot of times you go to a dr appointment and feel like they are on a time restraint, I didn't get that impression at all with Dr.Van Buskirk. He explained everything he was doing and what everything meant. I was impressed. After my exam, I met with another tech who helped me choose frames for my glasses. She went over other options available to me but I never once felt pressured. I chose my favorite and she put the order in for me. They called me today ( a week and a half later) to pick up my glasses and my experience was just as easy and pleasant. I was in and out in 5 minutes. I love my glasses and I love my new eyecare office! I highly recommend....five stars!

HAYMOND, and this is twice we have tried to be seen and this is twice they have blew us off and we…read morehave private insurance. I recently took ky daughter to the local ER where the only recommendation was to contact Dr Robert Haymond. We tried his conventional number and only received his afterhours voicemail even though it was clearly within his normal business hours. So we.tried his emergency number and received his answring service. I left a message with them.twice, and both times were told.they pass on the information. We still have heard nothing from his office regarding the issue. No care what so ever. If you have an eye emergency, do not use this doctor. And the hospital in San andreas should not be using this doctor to send patients too. This doctor just doesn't care.

Dr Haymond is excellent. He is very professional and punctual.read more