I am on time for appts. I always end up waiting a minimum of 45 minutes for the exam to even…read morestart. I mentioned this is bothersome to the scheduler. She responded, 'Would you like to come earlier?" How does that help? I guess if you're #1 or #2, they start on time. What happened to 'I'm sorry for the inconvenience. . .etc.' Last appt, was for 10:00. I was taken into the exam room at 11:30 am. When done, I needed to order glasses for night driving. This started at around 12:45. Didn't take long. I was asked to pay in full before I left. I shared I pay with cash and did not have enough on me. One staff member had the gall to say 'You mean you don't have a credit card?' Pretty rude. They advised they were 'closed' (1pm). 'Gave' me 10 minutes to go to my bank, get cash, return and make full payment. No receipt since they were 'closed'. Strike One Now - a month has passed and I don't have the glasses. Last week when I called for a status, I was advised the office had trouble getting the frames, but I should have the glasses this week. This week I'm advised the glasses are still 'in progress'. They can provide me no estimated date they will be ready for pick-up. Strike Two Next appt, should I keep it, I'll (1) simply arrive 45 minutes late so my wait is shortened or (2) leave after waiting 15 minutes or (3) do a combination of the 2. If they give me grief, it will be Strike Three Frustrating but respecting appt. times is a consistent problem with this office. Maybe if enough people say/do something, the practice will improve its customer service.

Dr. Ardron gets 10 stars in my book. Excellent doctor, listens to his patients, accommodates…read morewhenever possible, great sense of humor, brilliant surgeon. However, the missing star... the staff member that did the actual scheduling for me on two separate occasions left a bit to be desired. All three times I was there, she was far more interested in her phone than doing her job. She kept it near her lap in front of her and could not pull her attention away from it long enough to be useful to anyone. When she did finally pull her face away from her phone, she gave me a handwritten appointment card with the time and date on it, but apparently never actually entered it into their system. I also know that I was not the only person this happened to, because someone else told me it happened to them and I had also witnessed another incident with someone I do not know while I was in the waiting room on one visit. On that same day, after I saw the Dr., I tried to set an another appointment with that same scheduler before I left. She kept me standing there for several minutes, (eyes on her lap, where I knew her phone was) when she decided to ask me 'if I would mind if she called me when she got back to Sonora, because she would then be able to make the appointment more easily from there'. That phone call never came. I believe the issues were being caused by some new software they were trying to adjust to and I understand how completely irritating that can be in a busy office setting. You've told your customer they have an appointment and then they arrive at the correct time and date only to find that it's not in your scheduling system at all. Then that same day you ask them to trust you again until they can better serve you, but you never do, there's a pattern developing. If it all comes back to the same employee, that needs to be addressed. Bottom Line: I don't know if they have retrained or replaced the scheduling person. But something was needed. If you can navigate the scheduling issues, you're in for a treat with a great doctor and a very kind and personable staff. I was never angry about it, but it was an inconvenience and it came off as a bit unprofessional. What I am saying is that you shouldn't let the possibility of experiencing something like that deter you from a truly gifted Dr. Ardon and his very amicable and enjoyable nature. He'll give you the gift of clear vision, and it's amazing.

I had an urgent matter with my eyes and called the office. Debbie quickly got me an appointment for…read morethe next morning. I was seen by Dr Galli Rasmussen. She was very thorough and took her time to explain the issue and write me a letter of recommendation to Kaiser. I felt like I was the only one there and was taken very good care of and had follow up that was handled by the staff quickly. So quick, I got an appointment with Kaiser that afternoon and eye surgery 5 days later. Will definitely visit Dr Galli again - and by the way, they accept VSP

I am always delighted each year when I get my eye exam. This office knows their clients by name &…read moretakes care of your needs. They go ABOVE & beyond for customer service.

A Brilliant eye doctor with an unfortunate history of dating his staff and stalking former lovers…read more Probably the best man to take your eyeballs to, the worst place to take your teenaged daughter!

Dr Haymond is excellent. He is very professional and punctual.read more

From the owner: Since 1991, Robert S Haymond, MD has been serving the community in Calaveras County. He is a…read morehighly-experienced, board-certified ophthalmologist providing excellent eye care treatment for families. Our staff faithfully treats every customer with care and respect. Your sight is vital throughout your day. Whether you're watching your son play his favorite sport or you're reading a captivating novel, your eyes do a lot. We don't want you to miss out on anything because of fading vision. Let us help you. Give Robert S Haymond, MD a call

I've been with Donaldson for 4 years now and they are incredible. They are friendly and efficient…read more Their office is quite, with plenty of waiting space and a really beautiful fish tank. Dr. Ardron is great, cares for his patients and ensure quick and efficient appointments. I reccomend all my friends who need eye care to Donaldson. I was referred here a few years back by a coworker and I am glad that this is the practice I ended up with. They also have a vision center for glasses shopping right accross the parking lot. Exceptional care.

I've used them at least 5 times in the last 15 years. Always great service. Always good advice…read more Saved me numerous times on walk ins, as I seem to always injure an eye during closed times....

Dr Haugen is excellent. He's patient, intelligent and really knows his stuff. He also goes the…read moreextra mile to make sure all is as it should be.

Dr. Jaggy's staff is very rude for starters. As a patient struggling with my health, I let him…read moreknow that i had taken a few extra doses of the hydrocortisone prescription he had given me when I needed to calm my heart palpitations. Instead of informing me that I should not do that, he got angry, walked out of the room and I received a letter in the mail the next week stating that he was dropping me as a patient which left me scrambling for another doctor to help me. Thankfully, I did find one who practiced compassion with his patients.

Dr Jaggy specializes in holistic health, at the cost of conventional health. He diagnoses…read moreeverything he sees as candida (yeast) and prescribes expensive herbal supplements as a cure. Don't see him if you want/need actual medical care--he'll could miss potential problems (because he did not actually examine me) while pushing hippie meds. Too bad there's no other doctors available in the county.