UPDATE: For transparency and to preserve my original account of this experience, I am reposting my…read moreoriginal review below exactly as it was written and attaching screenshots of the original review and Heartland Dental's subsequent response. previously had good experiences at Spears Creek Dental, which is why this recent experience with Dr. Cook was so disappointing. I had been seen at this office before and my previous dentist was aware of my dental fluorosis and concerns regarding the appearance and condition of my teeth. Unfortunately, since she has moved, my recent experience with Dr. Cook left me extremely anxious and uncertain. I went in regarding a tooth I had been told appeared chipped/exposed rather than obviously decayed. During the procedure, the atmosphere noticeably shifted and became very quiet, which immediately made me feel like something was wrong. Dr. Cook continued drilling, the tooth became significantly smaller, and I eventually had to ask if something was wrong before being told the tooth had "crumbled" and that I may now need a crown down the line. 1 was visibly upset afterward and asked to speak with the manager. Although she initially came to talk to me and walked me back to the room, she left before Dr. Cook came in to further explain the situation, despite how overwhelmed I clearly was. I also had another area smoothed down between two teeth after mentioning it felt rough, but since then that area has become sensitive and painful as well. I paid $517 for two fillings and left with more uncertainty, anxiety, and insecurity about my smile than confidence. 1 am mentally exhausted from the situation and honestly do not even feel comfortable returning for another follow-up. I understand unexpected things can happen in dentistry, but communication, reassurance, and patient trust matter just as much as the procedure itself. Sadly, this experience felt very different from I have still not received my complete unedited video or patient ledger as requested June 2, 2026.

Dental check and X-rays on my first visit,then had a tooth removed on the 2nd appointment. The…read morestaff there were very friendly and the Dentist,Mr. Cook was great and seemed to be concerned about my comfortable experience. I would recommend to my friends and family. In fact, my sister has since scheduled her first appointment as well.

I have used this dentist for 15 years and have been very pleased. However, this week I had a dental…read moreemergency-- my filling came out. As this can cause major complications if not treated quickly, I waited until Monday morning and called the office all day. I left a voicemail and email with no response. The same happened on Tuesday. I drove to the clinic and saw that it was closed, but there was no sign posted about the dates of closure. Their website and voicemail recording did not state any closure dates. Also, their voicemail recording did not state who is on call or if there is an emergency phone number to ask emergency questions. This is not the first time I have needed dental help for an emergency but this office has not been available. However, for routine cleanings and checkups, everything has been great.

Great experience. They were knowledgeable about my questions and I did not seem rushed at all. They…read morewere also gentle on the teeth

I went in over a year and a half ago with an abscessed tooth. They have canceled my appointment 5…read moretimes. I have had to have 4 different rounds of antibiotics and they still don't know when I can be seen. They also seemed to be very confused about why I went in the first time and why I am still have pain in that tooth. Sorry quality of care.

Very welcoming and kind staff, did an amazing job fixing a cavity leaving my teeth looking great.read more

I was able to get a same-day appointment with them and Ms. Regina was a pleasure to whom I spoke. I…read morehaven't had my appointment yet today, but I will rate them again when I decide how the patient care and customer service are. I like an aggressive dentist that takes actions to accommodate their patients. I will either rate them again after I go today, or I may just have to edit/update this review!

If you're looking for a new dentist, this place is amazing! Totally recommended for adults and…read morekids! We went in with few expectations, just hoping our kids would be well served and they could help us adults as well. They were fabulous! Very friendly, kind and thorough. My wife had to have some work done by them recently, fixing something from a previous dentist. They had quoted our cost, carefully calculating what our insurance covered. After they were done with the procedure they revised the estimate down based on work they didn't have to do. They could have easily taken advantage of us, but they didn't. They are very trustworthy and professional.

Great experience the 2 times I've been. Its very clean, nice, comforting and friendly staff. The…read moredentist and her assistance was extremely insightful and explain things very well. They really make sure you're comfortable prior and during any procedures. Highly recommend.

I have used this dentistry for the past eight years. I can attest they provide the best dental care…read moreI have ever experienced. They truly care for you in every respect. Everyone is professional and friendly. The entire office staff and facilities are outstanding. In addition they always use the very latest technology. I highly recommend them!

So, I've been working with Dr. Park for about 2 + years now. I also don't give 5* ratings easily or…read morequickly. I stand firm with giving her the best rating. Things have only gotten better with time. She is extremely caring, professional, and thorough. I have a lot of trouble with pain & sensitivity. She and her team have minimized that for me. She gives very well thought out recommendations for treatment. My mouth has not felt this good in years! I actually don't mind my teeth cleanings - at least not here. (I used to really hate them.) I really, really trust her with my mouth & oral health. I'm more comfortable in her chair than I think I have ever been with anyone. Believe me, that's says alot right there. Her office staff are pretty warm & friendly too. Hard to find a complaint, oh wait! I have to pay. LOL Nothing is perfect, right?

Great office staff, excellent patient care and customer service. May have a different name but the…read morequality standard is still very high. Love the new dentist and the hygienists. Try it, you'll like it!

As a woman who was always afraid of the dentist, Dr. Koenig was able to wash away every fear I ever…read morehad. I feel at peace sitting in her chair. She is excellent at what she does and her staff is amazing!! Myself and my son love Dr. Koenig and her office. We are loyal, life long clients of the Koenig Family Dentistry Office.

Dental-Chair Theory: Dentists are incapable of asking questions that require a simple yes or no…read moreanswer. The people at Moss and Owen Dentistry are very professional and super nice! The service is very good. The old house, converted into a dental office is very cool..All in all, if you are going to subject yourself to some poking, probing, and the obligatory high speed drilling- this would be the place! Dr. Owen provides good quality dental treatment. He explains the condition of your teeth, the options for treatment, and the plan of treatment. He seems to be a conscientious Dentist- and imparts a feeling that he is interested about providing good care, and not just in extracting the most money he can out of your wallet... :):) Dr. Owen takes the time to listen to your concerns, takes the time to explain to you what is needed and what can be provided. Good service!

I have had much dental work done throughout my life. One experience more horrible and painful than…read morethe other. Then I found Dr. Owen! He was recommended by a friend. This is the first time I look forward to going to the dentist. Dr. Owen's dental hygienist is excellent. Her cleanings are painless. Dr. Owen is the only dentist whose treatment has been painless for me. He does nothing until he is sure that I am numb. I highly recommend him and his staff. I can now say that I am a former extremely anxious patient. No more after finding Dr. Owen.