Dr. Noonan and his team provided outstanding care. During my full-mouth cleaning on March 3, the…read moredental hygienist recognized the severity of my tooth pain and brought Dr. Noonan in right away to evaluate the problem. Tammy Scott promptly scheduled my bridge procedure for March 5. During the procedure, Dr. Noonan carefully explained every step and let me know what to expect, which helped put me at ease. I have had severe dental anxiety ever since a root canal 35 years ago, so his patience, gentle approach, and willingness to take his time meant a great deal to me. In my 42 years of adulthood, Dr. Noonan is without question in the top 1 percent of dentists I have ever experienced. He made the entire experience very comfortable and accommodating. I also appreciated the office environment. Because of my diabetes, I needed to use the restroom several times during my visit, and both restrooms were exceptionally clean and well maintained. I am very grateful for the excellent care I received and would highly recommend Dr. Noonan and his team to anyone looking for professional, compassionate dental care. You can find his profile here: Dr. William Thomas Noonan, DDS, Sumter, SC. https://doctor.webmd.com/doctor/william-noonan-jr-f036f196-4b22-47f6-9c4b-6f13c1d16f5c-overview

Best experience! Clean environment, my toddlers love the staff and always enjoy coming!read more

My 13 year old daughter needed an extraction due to braces. She never had a cavity nor needed to be…read morenumb before and so I wanted to make sure that this experience was a good one. As someone who has been working in dentistry for over 15 years, I have seen the bad, the good and ugly , I can't say enough amazing things about today's visit. The office is beautiful and welcoming staff. The star was Dr. Rob and his assistant Brianna! They make sure my daughter was comfortable every step of the way. Her extraction was perfect! No pain and no stragglers. Dr Rob is so smart, knowledgeable and have outstanding bedside manner. My daughter was very happy with her visit, and Of course she had nitrous Oxide for the procedure which was well monitored and safe. I would recommend anyone here!

I went in over a year and a half ago with an abscessed tooth. They have canceled my appointment 5…read moretimes. I have had to have 4 different rounds of antibiotics and they still don't know when I can be seen. They also seemed to be very confused about why I went in the first time and why I am still have pain in that tooth. Sorry quality of care.

I have nothing but great things to say. My husband David had been suffering for two days with a…read moretooth ache and I called around looking for someone to see him. Sumter Family Dental worked him in and pulled the tooth. The staff was so nice, and David said that the Dentist was great very caring and took his time to make sure that there was no pain when it came time to pull it. I would recommend them to everyone.

From the owner: Sumter Family Dental Center provides expert dental care in Sumter, SC, specializing in dental crown…read moresurgery and tooth crowns. Our skilled team offers comprehensive treatment planning, utilizing restorative and cosmetic dentistry techniques to restore your smile and oral health. With a strong commitment to high standards, education, prevention, and uncompromising safety, we ensure the best outcomes for every patient. Our experienced dental health professionals are dedicated to delivering personalized care, ensuring your dental needs are met with precision and care. Trust Sumter Family Dental Center for quality dental crown surgery and tooth crowns in Sumter, SC.

For anyone whom have been a victim of this location and any other place where you pay for service…read more Please avoid going back and forth with these people and follow the following steps in obtaining your money back for services rendered and future services. They overcharge you and intimidate you into paying for services you do not need. 1. Call them and cancel the ALL service and request a refund. 2. Ask for the manager or whomever is in charge of billing 3. If they set up a credit payment service, call them and inform them that you are no longer interested in the service. 4. File a compliant with the following institutions: BBB, CFPB, Office of the Inspector General, and Health Equity with their corporate office (if they have one). It does not take 30 days to refund you your money for services that were never rendered. They have predatory practices.

Felt overcharged and misled about pricing…read more I had two appointments with Aspen Dental this week--one on Monday and another on Wednesday. While I appreciate how quickly they were able to schedule me (I called on Friday and was seen by Monday), the rest of my experience left me feeling taken advantage of financially. When I arrived Monday, the front desk interaction felt abrupt. I was handed a tablet and told to fill it out after giving my name--no warm welcome or explanation. After about 10 minutes, I was taken for X-rays, then brought to a dental chair in an open room shared with others, divided only by cabinets. The dentist came in for maybe two minutes. We chatted briefly, and she told me I had no cavities and my teeth looked good. Then she left, and the hygienist came in. She said I had periodontal disease and started measuring my gums, telling me that 4s and 5s were concerning. I didn't fully understand what that meant, but I trusted her and let her continue. She was very kind and professional. Afterward, I was told to return to the waiting room to discuss pricing. This surprised me, as I have Tricare dental insurance and expected a standard cleaning to be covered. A staff member then told me I needed a deep cleaning due to periodontal disease and handed me a treatment plan. She said insurance would cover part of it, but I had to pay $791 up front before any work could be done. I asked why my insurance didn't cover a regular cleaning, and she explained I needed extensive treatment. What bothered me was that no treatment was done that day--I was being asked to pay before anything happened. I mentioned that I couldn't keep missing work for more appointments, but they scheduled me for Wednesday after my shift. When I returned Wednesday, the hygienist again was very kind. After the cleaning, she gave me a bag with an electric toothbrush, water flosser, toothpaste, and mouthwash. I told her I wasn't going to pay extra for those items, and she said I already had. When I got home and checked the paperwork, I realized that part of the $791 included the cost of that dental kit--something I didn't authorize or even know I was paying for. The electric toothbrush alone was priced nearly $100 more than it costs on Amazon, and I already own one. I feel misled. I thought I was paying solely for a deep cleaning. Had I known I was being charged for a dental kit I didn't need, I would have declined it and potentially saved about $300. This lack of transparency makes me feel taken advantage of, and I will not be returning. Their business practices, in my opinion, were not entirely honest. As a military veteran with Tricare insurance, I plan to share my experience with military social media groups and with Tricare directly so others can be aware and make informed decisions.

Dentist walked away for his assistant to finish putting on a temporary cap which had a sharp edge…read morethat scratched my tongue. My report went ignored.

Excellent patient care, very knowledgeable, and frankly the best Dentist's in Sumter!read more

I was able to get a same-day appointment with them and Ms. Regina was a pleasure to whom I spoke. I…read morehaven't had my appointment yet today, but I will rate them again when I decide how the patient care and customer service are. I like an aggressive dentist that takes actions to accommodate their patients. I will either rate them again after I go today, or I may just have to edit/update this review!

If you're looking for a new dentist, this place is amazing! Totally recommended for adults and…read morekids! We went in with few expectations, just hoping our kids would be well served and they could help us adults as well. They were fabulous! Very friendly, kind and thorough. My wife had to have some work done by them recently, fixing something from a previous dentist. They had quoted our cost, carefully calculating what our insurance covered. After they were done with the procedure they revised the estimate down based on work they didn't have to do. They could have easily taken advantage of us, but they didn't. They are very trustworthy and professional.

Dr. Ray is a very busy Dentist but he explains what I need to have done and lets me know what to…read moreexpect and after any procedure. He is also trained in oral surgery and I had a tooth that needed that type of care. Other dentist were running me around to find an oral surgeon. Dr. Ray took the tooth and it took a month to heal. He made sure I had everything I was going to need to have my gum heal.

My husband had his first visit with Dr. Ray yesterday to have a molar extracted that was fractured…read more I had read a negative review that mainly dealt with a problem with an Indian receptionist from a cpl yrs ago, so I called to see if we might face the same problems the writer did (she ended up losing her tooth). I was assured the receptionist was no longer with his practice, so I felt MUCH better!. The appt went off without a hitch, my husband came out from having the tooth removed in such a good mood!(and no, they didn't give him laughing gas). He was totally happy with the care Dr. Ray and his team provided. Dr. Ray developed a treatment plan that works with our budget which is a huge relief. The office staff is very friendy and made us feel comfortable as soon as we walked in the door. They have locations in Manning and Sumter which is handy for us as well.