The office is pleasant to wait in. The dentist will take the time necessary for each patient. They…read moreare friendly, always polite and usually smile. They will wait for you when you have an appointment, even if you are late. This was much appreciated.

Your receptionist is rude and has horrible issues, she should not be in customer service, if she…read morecan't be nice, she's rude and hostile, and she hung up on me because I called her rude and told me to find another dentist

Rude!!!! After the experience just from the receptionist that answered the phone I wouldn't even…read moretake my Dog to this establishment. Just plain Rude and nasty. If the lady that answered the phone doesn't like her job she shouldn't work there. Awful.. only leaving one star because I had to.

I was called and asked to come in 40 minutes early for my appointment because the dentist had to…read moreleave early which was fine. Front desk was very nice. I sat down and everything was fine. I was hoping to get a good cleaning prior to switching dentists due to Dr Floyd leaving. The dentist Dr John Richard walked in and was nice and he did the cleaning. I do not think I've ever been in so much pain during a cleaning. I could feel how deep he was going and felt my gums bleeding and saw gauze with a lot of blood. I usually bleed a little but not like this, this was different and way more than normal. Every tooth he cleaned was extremely painful. I was trying so hard not to cry. He was finally done and was going to floss. He put the floss in and then held one end and pulled the entire string through my teeth. I've never had this done before. I felt splatter all over my face during this of blood and saliva. Then was the tooth brush cleaning, again splatter all over my face. This was finally done and I washed my mouth with water and had little clumps of blood coming out. Again this has never happened before to me. I left and wiped my face but when I got to my car I had blood stains all of my face with splatter through my chin, lower cheek, neck and even into my eyebrow. I have had plenty of cleanings in my life and have very healthy teeth with very little issues but this was the most painful and stressful cleaning I have ever had. I am not sure if he needed to get out quickly because the whole cleaning and evaluation took less than 15 mins (dentist entered at 2:20, I was in my car by 2:35) and that's why he was digging so deep or if that is just how he does it but I will not be coming back. When asking questions after, I had a very hard time finding the dentist online. No information of this dentist on the offices website and when searching for him in New York which is where I was told that his license is from, I still could not find him. I found someone in PA that looked familiar but again still was unable to find much information. I am in health care and when I research myself my license info pops up right away with locations of work and a ton of information. Very strange this is not the case with him. I will not be returning.

Absolutely love Dr Floyd and his staff. Always personable and great dental work.read more

Recently moved to KI and new to the area. I had an emergency situation and needed a dentist ASAP…read more Dr. Soistman and his team were recommended to me and now I see why. He and his entire staff were just amazing! Being a severe dentalphobe, I needed someone who was understanding, caring and gentle. By far, this was a very good experience under bad circumstances. Thank you so much Dr. Soistman and to everyone on your team!

They cannot get their billing right they called several times about a bill which I had already…read moreaddressed on my next visit. They said I had a credit so obviously they overcharged me or they want you to come back for frivolous visits. I've had to come back twice for a issue that should've been once just so they could charge me another office visit fee.

love the dentist!!! Great staff positive atmosphere Clean and very caring don't try to sell you on…read moreextras you don't need .... Happy they are my dentist!!!

I really regret choosing this practice for my son's orthodontic care, and I would not recommend it…read more The biggest problem is that the orthodontist is only available at this location on Fridays, and only for a half day. That makes scheduling incredibly difficult. If anything goes wrong, like a poking wire, broken wire, or loose bracket, you may have to wait one to two weeks to be seen. If you are unavailable during those few Friday hours, you are simply out of luck. It gets worse when the office closes on a Friday or when families are out of town during school breaks. Those missed Fridays create a backlog, and appointments fill up fast. In our case, we are out of town for spring break on 3/27 and 4/3, the office is closed on 4/10, and 4/17 is already full, so my son can't be seen until 4/24. This delays his care by nearly a month. I was also frustrated by how limited their orthodontic supplies were. They gave us only one palate expander key, and when my son lost it, they did not have another one available. I had to order one online and wait nearly a week for it to arrive, which delayed treatment again. These keys are inexpensive, so not keeping extras on hand feels cheap and inconvenient. The front desk staff also seem to know very little about the orthodontic side of the practice. If I call with questions about my son's care, I am usually told to wait until Friday and speak directly with the orthodontist. This even happened with a basic scheduling question. When we forgot to make his next appointment before leaving, I called later that week to ask when he was due back and was told I needed to call again on Friday. I had to remind the receptionist she could just check his chart herself. That was frustrating and unhelpful. Unfortunately, I have also seen the general dental side of the practice decline over the years. I used to really like this office, but now the care feels inconsistent. You never know which dentist you will see because providers are switched without notice. They also no longer hand out toothbrushes or keep the toy area stocked, which may seem minor, but those small things help make visits easier for kids. I have also had frustrating inconsistencies with my twins, who are on the exact same dental schedule and insurance plan. At one visit, one twin got x-rays and the other did not, simply because they saw different providers. When I asked why, I was told it was a "judgment call," even though it was time for the x-rays and insurance would have covered them. That kind of inconsistency makes it hard to trust the care. Overall, this practice feels disorganized, inconsistent, and especially inconvenient for orthodontic patients. I would strongly recommend going elsewhere.

Thorough explaination of procedures. Accommodating sensitivities / allergies…read more Always friendly staff. Highly recommended.

Love this dentist office. The hygienists are fantastic and highly skilled and will work with you…read moreto make sure your insurance will cover the maximum amount. I hadn't been to the dentist in...well lets just say a long time. They made you feel welcome and took the time and care to conduct a deep cleaning that was among the best I've ever had. They offered local anesthesia to deal with the pain but my hygienist was so skilled that there was very little. Their appointments can back up but they will slot you in for cancellations if you're already a patient. They're also occasionally available for short notice appointments such as when I chipped a tooth. Not only did they slot me in to have it looked at but Dr Bauer personally filed it smooth for no charge.

Dr. Sewell is amazing! The entire staff is very nice and I highly recommend this practic.read more

Great experience - they really care about their patients and are excellent practitioners. Strongly…read morerecommend